Madison Reed Hair Color Bar Pembroke Pines

4.4

Hair Salons
Pembroke Pines, FL

About this business

Beauty Hair Salons

Location details

14548 SW 5th Street, #7050, Pembroke Pines, FL, 33027, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 7:00 p.m.
Tue	10:00 a.m. to 8:00 p.m.
Wed	10:00 a.m. to 7:00 p.m.
Thu	10:00 a.m. to 7:00 p.m.
Fri	10:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 7:00 p.m.
Sun	10:00 a.m. to 6:00 p.m.

4.4412 reviews

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Jessica R.

4 years ago

I have been going to the Pembroke Pines location for 17 root services already. Everyone working there has been really nice and have done a good job covering my grey hair. Today, the new manager treated me with disrespect, had cero customer service skills and left me with color marks all over my face. I have been trying to reach out customer service (3 times) and it has been impossible to get a hold of someone. I'm disappointed and frustrated.

Business response:

Hi Jessica, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.

Lindsey R.

4 years ago

I would not recommend this place to anyone who needs their colored because i wanted blonde highlights and they made my roots orange. It looked awful. My hair is now permanently orange even after another session of trying to go dark.

Business response:

Hi Lindsey, we're saddened to hear this about your recent experience at the Color Bar and appreciate you taking the time to provide feedback. We want to make this right and ensure your next experience is 5-star. A member of our team will be reaching out for assistance.

Allison B.

5 years ago

I had a HORRIBLE experience at the Pembroke Pines store. There was only one person in there and he was busy coloring someones hair. So he ignored me. Then he finally finished, and another woman came in to get hair color, and he told me I'd have to wait until he put the color on her hair. And all I went in there for was to purchase 2 kits of Bologna!!! I told him all I wanted to do was pay for the two kits...so he finally took my money. I've been ordering Madison Reed online for years and I thought I'd just stop in th... read more

Business response:

Hi Allison, we're sad to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.

Jenny T.

5 years ago

Horrible people. Was running 15 min late after I drove An hour as I'm a member based in NYC and they refused to take me after I even offered to pay for my blowout I scheduled without even doing it. I asked to be on a waitlist and he just flat out refused- he was on his high horse and they were so rude about it and the woman that works there that my hair looks like shit and I'm a horrible mom etc. I can't believe people can be so disgusting

Business response:

Hi Jenny, we're so sorry to hear this! We see you have been taken care of by a manager. Again, we are so sorry for your experience.

Sandra S.

5 years ago

I've been using Madison Reed for a couple of years now and love their products, so I was excited that the color bar has come near me and I could have someone else apply my color. Sadly, the colorist decided to go a different route than my usual umbria light brown and colored my hair red (without discussing it with me first)-I look like I washed my hair in cranberry juice:/

Business response:

Hi Sandra, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.