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Madison Reed Hair Color Bar Reston, VA
- Hair Salons
- Reston, VA
About this business
Location details
11874 Market St, Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I'm blonde but now I'm brassy orange. The hairdresser tried to fix it with a toner but it didn't really help
Business response:
Hi Ruthann, thank you for taking the time to send us this feedback. We are so sorry to hear that that your color results were warmer in tone than expected, and we want to make this right. Our team will be reaching out to you shortly to take care of you.
Well.... Despite showing the colorist pictures of the light copper tone I asked for, I left looking like Ronald McDonal. with the added bonus of the colorists telling me it was my fault. NEVER EVER going back.
Business response:
Hi Miranda, thank you for taking the time to send us this feedback. We would like to apologize for the experience you had at the Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to assist.
Worst customer service ever! First I asked for recommendation for hair color her name is Dee she kept saying nothing will look good on me so then I decided to pick a random color and then when she started to dye my hair literally she started pulling on it to the point it was hurting. I asked her politely not to pull hair and be gentle. After coloring my hair I put timer on my phone Dee decided to disappear in the back room. She didn't even had a courtesy to check or put a timer. Knowing her attitude I had put 45 min timer... read more
Business response:
Hi Pal, we're so sorry to hear about your experience at the Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Please reach out to us directly at colorcrew@madison-reed.com so that we may assist. We look forward to hearing from you.
After returning to have my color corrected (due to their mess up,) and STILL having color issues I was told, "we don't have time to fix your color, so you can take this gloss and fix it at home." In all the decades I have had my hair colored at salons, I have NEVER been told "we don't have time to fix your hair" nor "do it yourself." Upon returning to the color bar for a 2nd color correction, I was told that the remedy that they gave me wouldn't have worked. Good thing I didn't try remedying the problem on my own! Instead... read more
Business response:
Hi Fatimah, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
This was not a good experience for me. I arrived early and started late. I was told the expected time and made another appointment to get a hair cut following my expected time. The person's math was wrong and then rushed my experience after I pointed out it would make me late for my next appointment. Madison Reed claims to provide expedited service, but need to train employees on providing correct service. The final color left grey in my hair which was my number one ask. The Reston Madison Reed Color Bar did not meet m... read more
Business response:
Hi J B, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I'm not going to post my contact info here. You can try to find me from the record at the salon with 12pm appointment. BTW, I cancel the appointment after I waited for 30 min because your website does not allow me to make another appointment otherwise. Did not have any opening on that day. I have to wait until next weekend. You are not "saddened", I am. You are sorry for your poor customer service.
Business response:
Hi M M., we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
I went in for blond highlights today and after 4 hours and $125, they destroyed my hair. The stylist didn't know how to do highlights, and not only did she not cover the probably 20 gray hairs on my hair, she did not match the highlights to the highlights that were already in my hair, so it looks like some kind of weird leopard pattern. They were overbooked, so she left the toner on my hair and the highlights came out silver. I asked the manager to fix it, and she made me wait 30 minutes after I had already been there for ... read more
Business response:
Hi Paige, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please message us here with your name or email so we can reach out to assist? We look forward to hearing from you.
The WORST EVER experience !!!! I could not believe this happened. Worst experience of my life. I booked my appt thru the app 1 week before the appt. Get a text saying they can not accommodate my blowout just hair color literally 30 mins before the appt. Canceled half the service because they said they got overbooked after I already booked. Then i proceeded with coloring the roots because they said maybe they can squeeze my pre booked blow out in.. then at the end not only did they do a horrible job of washing my color out b... read more
Business response:
Hi Nisha, we're saddened to hear this about your recent experience at the Hair Color Bar. Client experience and service are extremely important to us and we want to make this right. Send us a message here with your contact information and we'll be in touch asap. Thank you for taking the time to share your experience with us and we hope to get a chance to ensure your next experience is 5-star.
If I could give this place a ZERO that would be more accurate. I arrived for my appointment on time , sat in a chair & spoke about what I was looking to do. I had made an appointment for root service . We went through the standard questions & the lady went to mix the color. I felt like she took her time with the application which is why I went there in the first place. I had bought a take home kit during covid just after they had opened but I did not like the coverage of that & I specifically told her this. After the wash ou... read more
Business response:
Hi Maria, we're so sorry to hear about your experience at the Hair Color Bar and we want to make it right. Based on the information provided here, we are unable to locate your account with us. Can you please reply here with your name or email so we can reach out to assist? We look forward to hearing from you.
Frequently asked questions about Madison Reed Hair Color Bar Reston, VA
How is Madison Reed Hair Color Bar Reston, VA rated?
Madison Reed Hair Color Bar Reston, VA has a 4.1 star rating with 169 reviews.
When is Madison Reed Hair Color Bar Reston, VA open?
Madison Reed Hair Color Bar Reston, VA is closed now. It will open at 10:00 a.m.