Madison Reed Hair Color Bar Sunnyvale

Kevin J. 

on Yelp

a week ago

My mother had a terrible customer service experience at this location. She overheard one of the employees, Tianna, saying some racist nasty stuff against people from India. She also overheard the same employee boast about her salary compared to others and steals company products!! The staff here displayed very unprofessional and disturbing behavior. It's even more disappointing that after a few complaints, Madison Reed still has not addressed the situation with the employees that were involved in the incident. We will neve... read more

Sumana M. 

on Yelp

3 months ago

I had a really disappointing experience at this location. The color bar itself is cute, and the colorist did an okay job, but the overall service was very unfriendly. The person washing my hair was yelling at me, splashing water on my face, and did not properly wash my thick hair. When I asked for a second wash, she barely used any shampoo, so I eventually asked for someone else to finish washing my hair. The next person who came over immediately defended her and said she had done a great job, which felt dismissive. As the... read more

Sunitha K. 

on Yelp

4 months ago

I booked a color service with a blow-dry because I needed to get ready for an event. After my coloring and wash were completed, they assigned someone to do my blow-dry. However, when I spoke with her, she admitted she had never had a blow-dry. I requested a different stylist, but they reluctantly said no one else was available. This was very disappointing. If they don't have trained staff, they shouldn't accept appointments for blow-dry services in the first place. Assigning someone with no experience is unacceptable. Overal... read more

Sylvia O. 

on Yelp

5 months ago

I have been a client at Madison Reed for nearly 5 years and their phone service Sucks‼. Get rid of the AI attendant - it just talks over you - and Does NOT allow you to speak with someone at the location you want! Instead you get some foreign or in another location. I lost a ring (with sentimental value) and called several times and NO ONE RETURNED MY CALL! I am so ANGRY AND FRUSTRATED by their EXTREMELY POOR Customer Service. To date, I still have not received a call back! 

Anila G. 

on Yelp

9 months ago

Had my roots done at 5:30pm today and I was told there was no hot water available since all four wash basin's can't handle hot water at the same time. The tone-deaf lady offered no solutions just kept washing my hair with freezing cold water until I told her to stop. I left with soaking wet hair that still had shampoo in there, in this cold weather. She mustered up a weak "sorry". 

Jane T. 

on Yelp

10 months ago

Tried this salon a few times but the service is pretty mediocre . The inconsistent service including greeting , offer of tea , putting on barrier cream before actual color application varies by person. For those wanting salon spa experience this wouldn't be the place but for quick color and go ( no styling offered) 

L W. 

on Yelp

11 months ago

I am not thrilled with the quality of work. I do a better job of dyeing my own roots. I only needed the roots touched up around my face. And there is still some gray present. OMG. 

Jane O. 

on Yelp

11 months ago

Today was my 3rd time there getting my roots done. First visit was good enough that I signed up for membership. Second visit was not as good. I got there only to find out that they helped a customer who they thought was me. They eventually sorted it out so I didn't think much of it, though I thought that was strange. The root touch up itself was good, until after washing. It took me a very long time to remove colors that got on my skin. My skin started to turn red from wiping too much and too hard. The person who did the tou... read more

S G. 

on Yelp

a year ago

I was super disappointed with the atmosphere which seemed a bit racial and then having to cancel this appointment after a hundred (joking) ad's on my social media feeds. I booked "Roots to Ends" professional coloring" but the forgot to detail that this excluded bleach or lightening of hair color. I was not even acknowledged for maybe 5 minutes EVERYONE stared as I walked in as though I had a disability () then when the gentleman approached he did not say Hi may I assist you with anything? Do you need help ? Do you have an a... read more