Madison Reed Hair Color Bar Westlake Village

Tessa F. 

on Yelp

3 years ago

I visited this location for their soft opening, and the entire experience was amazing. Joshua, who I believe is the training manager, was so pleasant and welcoming. He had great energy and does a good job making everyone feel comfortable. Garland was my wonderful colorist. She did an excellent job helping to pick the best color for me. I wanted something dark, but still close to my natural color. She chose Positano, and it worked perfectly. The shine and feel of my hair is amazing! Lastly, the seating is the absolute best ... read more

Sussan C. 

on Yelp

a week ago

The staff were the sweetest but my hair turned out terrible. I came to have my roots lightened. Ater the first application didn't work they tried to do it again but my roots were darker than when I came in. I think maybe this is good place if you aren't looking to have your roots lightened to look blonde. Again the staff were super sweet. The one star is for the poor result and spending money on something that I was not happy with. 

Aishah M. 

on Yelp

2 weeks ago

Two hours for a mediocre blow out!!! They take 120 minutes to dry your hair. Depressive Energy. They are very inexperienced with the blowout situation, and are inconsiderate about time. I asked her if she knew a timeline on when it would be done and she said "I don't know, don't ask me, I'm new, sorry" and kept swaddling the wet hair in my face. unprofessional. They don't care about peoples schedules... I guess it makes sense that it's a bad blow out because it's only $40 ...the colorists are always great. 

Margalit F. 

on Yelp

a month ago

I wish Madison Reed would train its people better! I went in for a roots touch up and was convinced to get a gloss treatment . What the colorist didn't mention was that it would turn my blonde highlights to a ghost white color and looked burnt ! I'll less mad about the 30$ spent and more concerned how I get this white ash color out of my hair. I couldn't get a straight answer - one person said it comes off in the first wash another admitted it could take several washes . I thought it would just add shine to the color ... read more

Patty T. 

on Yelp

2 months ago

so publicly somebody reached out so I was going to be messaged and I never heard back from them via message. Also, I was told you manager would be giving me a call. I never heard from her as well. Just goes to say what kind of issues they are encountering still, they transformed my hair, didn't take responsibility, scheduled an appointment, but radar was told I never did, and there was no follow up. think twice about coming to this location 

Patty T. 

on Yelp

2 months ago

I have to say this is a terrible location and unfortunately, the only one closest to me. I went elsewhere to have my roots and in a Brazilian and then came to this Westlake location twice before the girl who rinses the product out took me from a blonde to a dull brassy, brunette. Reaching corporate is a challenge so the next thing I had Heather contact me to go over the situation. I've been using product to remove the color, but it also removes the Brazilian that was just done in May. I booked an appointment to come in to... read more

Cheryl E. 

on Yelp

a year ago

I liked the convenience of online booking with last minute appointments available. Some colorists are definitely better than others. I decided to try their membership plan. I had a very sloppy service where my face was significantly stained with color and spots where the color was completely missed. I replied to their satisfaction survey and was told I would receive a credit for this poor service, but I never did and was still charged for the upcoming month. No one replied to my inquiry about the credit and their automated ... read more

Lindsay C. 

on Yelp

a year ago

This is the most poorly run business I've seen in a while. The constant turnover of staff as well as the lack of timely appointments has me looking for another studio. I sat today for 30 minutes before being acknowledged. I walked out because my time is not valued here. There are better places where customer service and time is valued. 

Finders K. 

on Yelp

2 years ago

Sorry but they are NOT careful. Left the dye on my hair WAY too long. Great idea but need to not over book or at least tend to customers properly.