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Mainstreet Credit Union
- Credit Unions
- Lenexa, KS
About this business
Location details
13001 W 95th St, Lenexa, KS, 66215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:30 p.m. | |
| Sun | Closed |
they could definitely work on their customer service in their office. extremely unfriendly.
Business response:
Thank you for providing your feedback and letting us know about this issue, Cabo. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union
This USED to be a great credit union, it used to be about making things right by their members but now it’s all about dollars. Their fraud department confirmed fraud and stated I’ll get a new card, which I was happy with. But their fraud department does NOT communicate with their card services department, let alone Mainstreet Federal Credit Union. I’ve been waiting nearly 2 weeks for my business debit card in the mail, decided to call today for an update only to find out that NO NEW CARD has been issued!! They (Marty Pederso... read more
Business response:
Hi, Levie. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (913) 599-1010, we want to know more!
they don't report to all 3 credit bureaus, it has left my family in a bad spot after years of fully paid off and no late payment loans just to find out we have no equifax and now can't even get approved for a basic beginner credit card to start fixing this problem. definitely should be something disclosed to employees so they can tell the loan holders.
Business response:
Hi, Shelby. At Mainstreet Credit Union, we care about your experience and want to improve our member service. Is there anything we could do to make it better? Please call us at (913) 599-1010.
Would NEVER recommend this bank. POOR customer service & truly doesn't care for the needs of their members or the services they provide. Sherr specifically (Could be spelled incorrectly) is rude & could overhear her speaking about me to her coworkers. Hopefully they monitor the calls because I felt really disrespected & when I spoke up about it the lady stated, "Its nothing anyone here can do for you". If I could give this bank no stars I would 1 is too generous. TAKE YOUR BUSINESS ELSEWHERE! - Lenexa branch
Business response:
Thank you for providing your feedback and letting us know about this issue, Nänas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (913) 599-1010 and we'd be happy to help you out. Cheers, Mainstreet Credit Union
Recommendedreceived threatening letter in the mail today. i have had a loan with them for 2 months no late payments. avoid at all costs
I was a member for 25 years but when I had my business checkbook stolen, I had to close both my savings and checking accounts. Not realizing one did not get closed, over $300 in overdraft fees were assessed. I asked if they could please work with me to remove them, since I was a new biz owner trying to survive a pandemic, and the fees were electronically assessed, with no actual associated labor. They refused. They have since taken those fees out of my son's account, on which I am listed. Complete lack of ability to reason o... read more
Business response:
Dear Laura, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. If you would like to discuss this further with a manager, please call 913-599-1010.
I was a member for 25 years but when I had my business checkbook stolen, I had to close both my savings and checking accounts. Not realizing one did not get closed, over $300 in overdraft fees were assessed. I asked if they could please work with me to remove them, since I was a new biz owner trying to survive a pandemic, and the fees were electronically assessed, with no actual associated labor. They refused. They have since taken those fees out of my son's account, on which I am listed. Complete lack of ability to reason o... read more
Recommendedlackluster security of members information. horrible work environment within the member assistance department. being a formal employee I can first hand tell you all your personal information and finances are being handled by inexperienced people. in my time there, I witness the employees mock and complain about our elderly members who needed help with online banking. while they were on the phone with them! I also experienced persecution as a Christian by a leader in the department named Megan Chaney. She stalked me on facebo... read more
Frequently asked questions about Mainstreet Credit Union
How is Mainstreet Credit Union rated?
Mainstreet Credit Union has a 4.5 star rating with 818 reviews.
When is Mainstreet Credit Union open?
Mainstreet Credit Union is open now. It will close at 6:00 p.m.