This profile has been claimed by the business owner or representative.
Make Space Storage Roll Up
About this business
Location details
N6L 1R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Reserved and paid for unit online. No one on location to give keys. Phone calls not returned. Location : Ottawa, Canotek Road. Stay away Ottawa people.
Business response:
Hi Mathieü, Thank you for your feedback. We apologize for the inconvenience you experienced during the move-in process. The holiday period caused unexpected delays, and we regret any frustration this may have caused. We're glad to see you were able to move in, and we appreciate your patience. Your feedback helps us improve, and we’re committed to providing a smoother experience in the future.
Was a great place until the original owners sold to this company Prices more than doubled and service dropped to non existent And the entry gates were always open. No security and when asked oh will be fixed in a day or so ! Not true at all ! Then they added mandatory insurance costs on top And the bookkeepers are a joke ! And when you call about an issue they always blame someone else and they will call you back! Ya biggest joke ever never call back ! Only place around that has available space there is a reason for... read more
Business response:
Hi Richard, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate you bringing these concerns to our attention. We understand that the transition to a 28-day billing cycle can be challenging for some customers, and we’re always happy to discuss options to better align with individual needs. We’re sorry to hear that our offer to adjust your billing cycle didn’t meet your expectations. Regarding the facility’s maintenance and security,... read more
I was supposed to be givin a gate cote the date of moving in, and despite calling the number within business hours I got to return phone call. I could have packed my U-Haul for nothing and wasted a bunch of money if it wasn't for a stranger that helped.
Business response:
Thank you for sharing your experience. We’re sorry for the initial trouble with receiving your gate code and for the inconvenience this caused during your move-in. We’re glad you were ultimately able to access the facility, and the gate code has now been provided. We value your feedback and will use it to ensure smoother experiences for our customers in the future. If there’s anything else we can assist you with, please let us know
place not maintained have mice in units very bad
Business response:
We're sorry to hear about your experience with the maintenance at our facility. Keeping our units clean and secure is a top priority, and we’re actively working with pest control to address any issues. Thank you for bringing this to our attention, and please don’t hesitate to reach out if there’s anything further we can assist you with.
Not accommodating. not secure. not willing to work with you.
Mixed up my account with someone else’s, made me believe I was in good standings and did not notify me (the say they did many times and mailed letters) stating that I was at risk of losing my unit. Allowed me to pay two invoices including the most recent one without notifying me of my unit being auctioned off. I show up to get some of my belongings and the unit is empty. My family’s items, my items and my business items (50k worth of my belongings gone including sentimental items that are not able to be replaced) gone! And a... read more
They charge you every 28 days witch means you are paying for 13 months in a year last I checked there’s only 12 months in a year so they are charging you too much this is my opinion
Business response:
Hi Troy. Thank you for sharing your thoughts. I understand there may be some confusion around our billing cycle. We use a 28-day billing schedule, which means that payments occur every 4 weeks rather than monthly, resulting in 13 billing cycles a year. To ensure transparency, we make this clear on our website and our booking confirmation pages so that our customers are fully aware of this structure. If you have any further questions or need more clarification, please don’t hesitate to reach out—we’re happy to help.
Unbelieveable, Make Space Storage previously All Secure, on Caribou St E Moose Jaw is aweful. They are refusing to send me a copy of our lease agreement as I haven't found it yet in all our packing boxes. Insurance is requesting a copy due to a storage unit roof leak. They have not only been flippent about the roof leak and not taken accountability towards us in the loss of our furniture, but I just called to ask for a copy of our contract with them and they said I am no longer a client according to the person I talked to a... read more
Business response:
Hi Melina. Thank you for sharing your concerns. We understand how frustrating this situation must be. The issue with the roof was due to condensation, which can happen with metal buildings, and we always recommend using pallets and covers for extra protection. We're sorry to hear about your challenges with the gate, we do our best to keep it locked at all times and are actively working to address any issues. While we couldn't locate your signed lease agreement from the previous owner, we did send a blank copy that matches th... read more
Had numerous problems trying to figure out how to use the app. When I was at the gate could not get it open. Had to call her to open it. Finally got a code which we used for the day. I went back a few days later punched in the same code could NOT get in. Was informed it was a different code she changed and did not tell me about. I have to deal with Makespace because my stuff is in there but honestly this whole process has been a nightmare. I will not recommend them to anyone.
Business response:
Hi Phoebe, we apologize for the frustration you've experienced with accessing the gate. It appears there was a misunderstanding regarding the access code. To ensure everything runs smoothly from now on, our manager will be in touch to make sure you have no more access issues. We're committed to making your experience better moving forward. We really appreciate your feedback and will use it to improve our communications in the future.
Frequently asked questions about Make Space Storage Roll Up
How is Make Space Storage Roll Up rated?
Make Space Storage Roll Up has a 4.5 star rating with 3,293 reviews.
When is Make Space Storage Roll Up open?
Make Space Storage Roll Up is closed now. It will open at 9:00 a.m.