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Make Space Storage Roll Up
About this business
Location details
N6L 1R2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat experience with the team ! Really appreciate their time and experience they shared with us !
Business response:
Hello Japanjot, we are so glad to hear you had a great experience working with our team!
RecommendedMake Space Storage in Pender Harbour provided me with an excellent storage solution. Very helpful and friendly staff, and I highly recommend them!
The customer service is atrocious. Billing is every 28-days however after I make a payment I get billed again 2-weeks later, a day goes by and I get charged a late fee. I signed for the storage unit on August 3rd (stated on contract) and I get billed mid month not even two weeks into the month. Make Space Storage will not respond to my phone call or email I sent them.
Business response:
Jay, thank you for sharing your feedback. We’d like to better understand your experience and review your account. Please reach out to us at vp@makespace.ca so we can look into this further.
Rented a unit in Brechin. They changed my unit three times. Finally got one and the latch didn’t fit properly but the on site maintenance guy fixed it quickly.
Business response:
Brad, thank you for sharing your feedback. We appreciate you bringing this to our attention and will ensure your comments are shared with the team.
I was a customer for years at the Innisfail location before Make Space Storage bought it out. Wouldn't recommend them at all. Things got worse after Make Space took over and when I sent a genuine complaint to their corporate office they ignored my email. Give your money to other companies who are probably less expensive.
Business response:
Bryce, we’re sorry to hear this was your experience and appreciate you taking the time to share your feedback. We value your many years with the location, and your comments will be shared with our team.
Space was as expected. Unit was clean and pretty easy access. This facility is a bit dumpy, but not an issue as it was cheaper than the competition and thus expected. My problem…when I was finished with my unit, I texted and emailed Make Space Storage to inform them that I was finished with my unit and not to charge my credit card for the coming month (6 days before due date). I was charged for the next month and after repeated requests have not been reimbursed.
Business response:
We appreciate you bringing this to our attention, John. This is not the standard we strive for, and we’d like to look into it further. Please reach out to us at vp@makespace.ca.
I had not signed a contract yet and they sent me a notice of late payment.
Reserved and paid for unit online. No one on location to give keys. Phone calls not returned. Location : Ottawa, Canotek Road. Stay away Ottawa people.
Business response:
Hi Mathieü, Thank you for your feedback. We apologize for the inconvenience you experienced during the move-in process. The holiday period caused unexpected delays, and we regret any frustration this may have caused. We're glad to see you were able to move in, and we appreciate your patience. Your feedback helps us improve, and we’re committed to providing a smoother experience in the future.
Was a great place until the original owners sold to this company Prices more than doubled and service dropped to non existent And the entry gates were always open. No security and when asked oh will be fixed in a day or so ! Not true at all ! Then they added mandatory insurance costs on top And the bookkeepers are a joke ! And when you call about an issue they always blame someone else and they will call you back! Ya biggest joke ever never call back ! Only place around that has available space there is a reason for... read more
Business response:
Hi Richard, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate you bringing these concerns to our attention. We understand that the transition to a 28-day billing cycle can be challenging for some customers, and we’re always happy to discuss options to better align with individual needs. We’re sorry to hear that our offer to adjust your billing cycle didn’t meet your expectations. Regarding the facility’s maintenance and security,... read more
Frequently asked questions about Make Space Storage Roll Up
How is Make Space Storage Roll Up rated?
Make Space Storage Roll Up has a 4.6 star rating with 3,718 reviews.
When is Make Space Storage Roll Up open?
Make Space Storage Roll Up is closed now. It will open at 9:00 a.m.