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Matt Blatt Nissan
- Car Dealers
- Egg Harbor Township, NJ
About this business
Location details
6021 Black Horse Pike, Egg Harbor Township, NJ, 08234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They seemed confused. Never got my text messages responded to. When I called always transferred to Crystal who didn't pick up. When I did go to pick up car Employee was playing basketball in the customer waiting area. While my daughter & I waited like 10 mins until someone helped us. This was like 5:30 pm & they close @ 6. So I am assuming they didn't want to be bothered. This is the Nissan dealership never experienced anything like @ MATT BLACK KIA.
Customer Concierge told me I would be contacted by a Sales Consultant to answer questions, which has not happened. It's seems hard to get straight answers. I'm still interested in the vehicle.
Business response:
Thank you for your feedback, and we sincerely apologize for any confusion or delay in communication. We understand how important it is to receive timely and clear answers, and we're sorry if we missed the mark initially. Our team has been in contact and will continue working with you to ensure all your questions are fully answered. We truly appreciate your continued interest in the vehicle and look forward to assisting you further to make your experience a positive one. Please don't hesitate to reach out if there's anything ... read more
Took 4 entire months to get our vehicle serviced. $10k worth of work & after 4 months we almost wrecked the car on the way home because they didn't put any fasteners back on the front driver wheel well. The battery was dead & there were errors on the paperwork. The warranty for our new parts was supposed to be 3 years unlimited miles... the warranty started on February when they got the vehicle not June when the work was completed. Minimal communication from them during the entire 4 months!
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the delays and issues you encountered throughout the repair process. We understand how frustrating and inconvenient it must have been to wait several months for your vehicle, especially when unexpected complications arose. To clarify, your vehicle required a transmission replacement. We installed a factory Nissan remanufactured transmission; however, due to a design change in the axle over the years, compatibility issues caused complications t... read more
After we paid for our service Steve Torelli took our car through the car wash. He handed me my keys and told me the windshield cracked from the cold water. That there was a pinhole crack under the windshield wipers, we had never seen. We asked what they were going to do about it. He said to go through our insurance and maybe they would pay the deductible. We have not heard from him since. We are going to Safelight to have it replaced and will take the remainder of the bill to them. This was after paying a $600 replacement of... read more
Business response:
Thank you for your feedback, and we truly apologize for the frustration you experienced during your recent service visit. We understand how upsetting it must have been to discover damage to your vehicle and to feel unsupported in the moment. We want to assure you that after reviewing the situation, our Service Manager did speak with you and a refund was issued for the deductible related to the windshield repair. Based on our records, the check was sent out and should have been received earlier in June. If there are any outst... read more
Poor with customer service they give you one price then you pay another price. They don't ever follow up. I never had so much trouble with a brand new car. Then when I speak my opinion I get attitude from the staff.
Business response:
Thank you for your feedback, and we sincerely apologize for the experience you've had. We understand how frustrating it can be when expectations aren't metespecially when it comes to pricing and communication. That's not the level of service we strive to provide. Regarding your visit, we performed a tire replacement and alignment, and we apologize if there was any miscommunication around pricing or follow-up. Your concerns about the way you were treated are being taken seriously, and we will be addressing this with our team ... read more
HAVE FREE OIL CHANGE PLUS A CAR WASH I EXCHANGED THE CAR WASH FOR TIRE ROTATION WHICH I THOUGHT WAS BEING DONE. The shop supervisor informed me that he had to pay to rotate the tires, but said I could have the car washed, which he would have to pay a person to do. I HAVE BEEN A GOOD BUYER IN THIS FACILITY FOR 2O YRS AND I AM 98 YEARS OLD. hELP HELP
Business response:
We truly regret any frustration you experienced during your recent visit with the Matt Blatt Team. Providing excellent customer service is very important to us, and we're sorry to hear we fell short of your expectations. Following a thorough review with our team, our Service Manager, Haris, has attempted to reach out to you but was unfortunately unable to connect. Please rest assured that a note has been added to your file to ensure the complimentary tire rotation is honored moving forward. If you have any further questions ... read more
Would not recommend. Would go anywhere else.
Business response:
We sincerely apologize for any frustration you experienced during your recent visit with our Matt Blatt Team. Providing excellent customer service is very important to us, and we're disappointed to hear that we fell short of your expectations. After further review with our Service Manager, Haris, your vehicle is equipped with four TPMS sensors, which are small, electronic devices installed in a vehicle's tires that monitor air pressure and temperature, sending this data to the vehicle's computer, which then displays it on th... read more
No star, I visited two time for couple thing they did regular service and Missed sign for air bag visited again and charged diagnostics charge and fixed air bag problem with multiple inspection and report saying everything ok. In week I have engine check sign took vehicle to another Nissan dealer and paid &$1300. Point here is this dealership do not check properly and charges for anything. Had in past work done for recall on transmission last year and since than light on gear lever consol not working they says it's not there... read more
Business response:
Our Matt Blatt Team sincerely apologizes for any frustration you experienced during your recent visit. Providing excellent customer service is our top priority, and we're disappointed to hear that we fell short. Our service manager, Charles, has attempted to reach out to discuss your experience further but was unable to connect with you. At your earliest convenience, please reach out to us directlywe'd love the opportunity to address your concerns. Thank you for bringing this to our attention, and we hope to earn your busine... read more
My car was in for 5 weeks for a repair. Worse experience I have EVER had to the point we may not continue with Nissan after our lease.
Business response:
Our Matt Blatt Team expresses regret upon learning about your recent experience with our team. We understand the frustration it may have caused. Providing excellent customer service is one of our top priorities. Following an investigation with our Service Manager, Chris, we found that some parts needed for your vehicle's repairs had to be outsourced and were not readily available which delayed the repairs on your vehicle. To compensate for the delay and inconvenience, we provided you with a vehicle to use during this time, r... read more
Frequently asked questions about Matt Blatt Nissan
How is Matt Blatt Nissan rated?
Matt Blatt Nissan has a 4.5 star rating with 3,191 reviews.
When is Matt Blatt Nissan open?
Matt Blatt Nissan is open now. It will close at 8:00 p.m.