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Matt Blatt Nissan
- Car Dealers
- Egg Harbor Township, NJ
About this business
Location details
6021 Black Horse Pike, Egg Harbor Township, NJ, 08234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Took to long way expensive no help on ou hatchback sensor prob we can't use the hatchback on a car we got I march!!! Bull S
Business response:
Thank you for sharing your feedback. We're sorry to hear about the delay and frustration with your hatchback repair that's certainly not the experience we want for our customers. Our Service Manager has been trying to get in touch so we can review the situation and explore more cost-effective options to resolve the issue. At your earliest convenience, please contact our Service Manager directly so we can work together to find the best solution and get your hatchback working properly again. We appreciate your patience and the... read more
Bad experience for a first car owner
I had car serviced and paid 358 dollars. Stated that it was a belt. Left and didn't go anywhere until Sunday. The same sound came from the vehicle. Returned and had another diagnostic done and they couldn't found anything. Wanted to keep my vehicle and I advised that I needed a loner. I was told that they would get back to me. Never heard anything from them. Poor service and my car is still messed up.
Car leaking more Problem not resolved Nissan says no leak??? Clearly issues with car It's already back to Nissan 4 days later with even more water pouring into the car
They seemed confused. Never got my text messages responded to. When I called always transferred to Crystal who didn't pick up. When I did go to pick up car Employee was playing basketball in the customer waiting area. While my daughter & I waited like 10 mins until someone helped us. This was like 5:30 pm & they close @ 6. So I am assuming they didn't want to be bothered. This is the Nissan dealership never experienced anything like @ MATT BLACK KIA.
Customer Concierge told me I would be contacted by a Sales Consultant to answer questions, which has not happened. It's seems hard to get straight answers. I'm still interested in the vehicle.
Business response:
Thank you for your feedback, and we sincerely apologize for any confusion or delay in communication. We understand how important it is to receive timely and clear answers, and we're sorry if we missed the mark initially. Our team has been in contact and will continue working with you to ensure all your questions are fully answered. We truly appreciate your continued interest in the vehicle and look forward to assisting you further to make your experience a positive one. Please don't hesitate to reach out if there's anything ... read more
Took 4 entire months to get our vehicle serviced. $10k worth of work & after 4 months we almost wrecked the car on the way home because they didn't put any fasteners back on the front driver wheel well. The battery was dead & there were errors on the paperwork. The warranty for our new parts was supposed to be 3 years unlimited miles... the warranty started on February when they got the vehicle not June when the work was completed. Minimal communication from them during the entire 4 months!
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the delays and issues you encountered throughout the repair process. We understand how frustrating and inconvenient it must have been to wait several months for your vehicle, especially when unexpected complications arose. To clarify, your vehicle required a transmission replacement. We installed a factory Nissan remanufactured transmission; however, due to a design change in the axle over the years, compatibility issues caused complications t... read more
After we paid for our service Steve Torelli took our car through the car wash. He handed me my keys and told me the windshield cracked from the cold water. That there was a pinhole crack under the windshield wipers, we had never seen. We asked what they were going to do about it. He said to go through our insurance and maybe they would pay the deductible. We have not heard from him since. We are going to Safelight to have it replaced and will take the remainder of the bill to them. This was after paying a $600 replacement of... read more
Business response:
Thank you for your feedback, and we truly apologize for the frustration you experienced during your recent service visit. We understand how upsetting it must have been to discover damage to your vehicle and to feel unsupported in the moment. We want to assure you that after reviewing the situation, our Service Manager did speak with you and a refund was issued for the deductible related to the windshield repair. Based on our records, the check was sent out and should have been received earlier in June. If there are any outst... read more
Poor with customer service they give you one price then you pay another price. They don't ever follow up. I never had so much trouble with a brand new car. Then when I speak my opinion I get attitude from the staff.
Business response:
Thank you for your feedback, and we sincerely apologize for the experience you've had. We understand how frustrating it can be when expectations aren't metespecially when it comes to pricing and communication. That's not the level of service we strive to provide. Regarding your visit, we performed a tire replacement and alignment, and we apologize if there was any miscommunication around pricing or follow-up. Your concerns about the way you were treated are being taken seriously, and we will be addressing this with our team ... read more
Frequently asked questions about Matt Blatt Nissan
How is Matt Blatt Nissan rated?
Matt Blatt Nissan has a 4.6 star rating with 3,353 reviews.
When is Matt Blatt Nissan open?
Matt Blatt Nissan is closed now. It will open at 9:00 a.m.