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Matt Blatt Nissan
- Car Dealers
- Egg Harbor Township, NJ
About this business
Location details
6021 Black Horse Pike, Egg Harbor Township, NJ, 08234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Expected to get an pil change and tire rotation as listed on the maintenance schedule for my mileage and time. Quite surprised when I went to pick it up and was told that they don't go by the books maintenance schedules any more and was told they do what they have decided what needs to be done instead. A hundred and twenty dollar service ended up costing over 400 dollars. Not sure what's going on.
Business response:
Our Matt Blatt Team extends a sincere apology for any difficulties you experienced during your prior interaction with us. Ensuring exceptional customer service is our top priority, and it's disheartening to discover that we did not meet your expectations on this occasion. While delving deeper into this issue with our Service Advisor, Krista, unfortunately, we were unable to connect with you. Please feel free to reach out to us directly at your earliest convenience. We appreciate you bringing this matter to our attention, and... read more
I took my car to Matt Blatt Nissan for tube blockage that was causing water to enter my car via sunroof when it rained. I took my car there on one of the worst rainy days. What did they do? Left my car out in the rain to get absolutely soaked on the inside then told me that I will need it to get detailed due to the water that got inside the car. Then told me it must have been wet from me since it had been raining the last few days. When I told them I keep the car covered with a tarp they asked me had I looked under the mats ... read more
Business response:
Our Matt Blatt Team extends a sincere apology for any difficulties you experienced during your prior interaction with us. Ensuring exceptional customer service is our top priority, and it's disheartening to discover that we did not meet your expectations on this occasion. While delving deeper into this issue with our Service Team, unfortunately, we were unable to connect with you. Please feel free to reach out to us directly at your earliest convenience. We appreciate you bringing this matter to our attention, and we eagerly... read more
My car only has 40,000 miles on it and I was told I need new brakes and ROTERS , and that I needed new tires. I bought this car brand new from them and tires are supposed to have 75,000 mile warranty, and I have NEVER heard of a car with only 40,000 miles need new brakes and roters. Not to mention I needed both of my key boxes replaced only 2 years after I bought the car and my windshield wipers dry rotted a year and a half after I bought the car. The car is a 2019 sentra that was RIDICULOUSLY OVER PRICED TO BEGIN WITH, THES... read more
Business response:
Our Matt Blatt Team acknowledges and regrets the frustration you've experienced. Upon closer examination of the situation, it appears that the vehicle was purchased before Matt Blatt Nissan assumed control in 2021. We consulted with our Service Team, and they recommend servicing brakes, rotors, and tires approximately every 40,000 miles, accounting for variations based on driving conditions. We value your feedback, and if you have any additional concerns, please feel free to contact us directly at customerservice@mattblatt.c... read more
When my car was serviced, I asked for an oil change and a tire rotation, And they forgot to rotate my tires. I am highly upset.
Business response:
We empathize with your frustration during your recent visit to Matt Blatt. Upon thorough examination, it appears that Shawn has already addressed the matter with you, and everything has been successfully resolved. We value your feedback and look forward to the opportunity to serve you again in the future!
Not satisfied with service
Business response:
We regret to learn that your experience with our service did not meet your expectations, and we apologize for any dissatisfaction. Upon thorough review with our service advisor, unfortunately, we were unable to reach an agreement regarding the suggested work. If you have additional concerns, please feel free to contact us directly at customerservice@mattblatt.com. We are disappointed that we couldn't assist you this time and sincerely hope you might consider giving us another opportunity in the future. Your feedback is appre... read more
Every time I go to Matt black to get a oil change, they always find something wrong. I don't like that it's a used a hickle. All that should have been done. And when I dealt with Cadillac so much better. I can't wait to this. It's over with this Nissan. I will never, ever tell someone to go there and purchase a car. And I'm no longer going near to get a oil change, either.
Business response:
We regret any inconvenience you may have encountered with our service team at Matt Blatt. Our team conducts a comprehensive inspection of your vehicle, even if it wasn't initially related, to ensure that you are informed about any potential future issues. These are simply recommendations. We value your feedback and look forward to the opportunity to assist you again in the future.
After getting tire rotation my car is now making squeaky sounds from the back wheels and when I took it back to them they told me it was the weather and my car is still making the sounds
Business response:
Our Matt Blatt Team apologizes for the experience you had with our service department. After consulting with our service manager and conducting a thorough investigation, it appears that we only performed the tire rotation. It seems that the brakes were serviced at an external shop and are aftermarket. It's worth noting that aftermarket brakes may tend to produce occasional squeaking compared to OEM (Original Equipment Manufacturer) parts. If you believe that this matter has not been adequately addressed, please do not hesita... read more
Didn't get it serviced there. I had a coupon for a $53.95 oil change - which I told them about when I made the appointment. They told me they "no longer carry that oil" only the $89.95 synthetic oil. Said they would knock it down to $70. Left and went to a local garage - $55.00 for synthetic oil. Not using Matt Blatt again.
Business response:
We apologize for any inconvenience you experienced during your recent visit. We understand the importance of affordable and reliable service, and we appreciate your feedback. Our team made every effort to accommodate your coupon, and we're disappointed to learn that we were unable to meet your expectations in this instance. We'd like to clarify that the coupon you mentioned is applicable to a blend oil change, which we no longer carry. Due to this change, we offered you the synthetic oil change service, which is priced at $8... read more
Not serviced no call back for appointment traded in
Business response:
We are sorry to hear you were not happy with our service. After conducting a thorough inquiry, our service staff did speak with you a few times and called back when a call was missed. They also teamed up with a specialist to precisely determine the unique issue and to ensure your vehicle was repaired properly. Ultimately, it appears that you have recently traded in your vehicle with our sales department. We are happy to hear you upgraded. Please contact us if there is anything else we can assist you with. Thank you
Frequently asked questions about Matt Blatt Nissan
How is Matt Blatt Nissan rated?
Matt Blatt Nissan has a 4.5 star rating with 3,191 reviews.
When is Matt Blatt Nissan open?
Matt Blatt Nissan is open now. It will close at 8:00 p.m.