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Matt Crall of Mutual of Omaha Mortgage
- Mortgage Lenders
- Leawood, KS
About this business
Location details
10740 Nall Ave, Suite 115, Leawood, KS, 66211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Deadlines were routinely missed, which almost forced me to lose house, as I had to request a loan contingency extension. Information from my end was provided instantaneously and timely but Omaha sat on information for weeks before acting. Further, members within the organization were routinely unavailable to take my call during crunch time. Matt did his best and this is not a direct reflection of Matt but rather the Omaha organization more broadly. My experience should have been far more seamless given my financial profile a... read more
Business response:
We appreciate your acknowledgment of Matt's efforts and regret that our organizational processes fell short of your expectations. Your feedback is invaluable, and we are committed to addressing these issues to improve our services. The mortgage approval process is a complex function, regardless of the apparent strength of a borrower. Mortgage companies and banks must follow strict underwriting requirements to insure the integrity of the lending process. We are grateful for your business and hope you are happy in your new ho... read more
Verified by Mutual of Omaha Mortgage
Rated OK because the loan process itself was exhausting, constantly having to provide the underwriters with documentation
Business response:
I appreciate your feedback, Brian, and acknowledge that the loan process can indeed be intensive. It's crucial in ensuring we comply with regulatory requirements and provide the best possible service. Your patience and cooperation in this process are truly appreciated. We, at Mutual of Omaha Mortgage, continually strive to optimize and streamline our procedures for our customers' convenience. Your comments help us do just that. Thank you for the 5-star rating despite the challenges. It means a lot to us.
Verified by Mutual of Omaha Mortgage
I've used NBKC four times. They used to be good but terrible now. They held up my closing for months! They are very unresponsive. Once closed, the service is non-existent. I've been waiting over a month now for help.
Business response:
Wow! Thank you for the repeat business, Don. We appreciate you trusting Matt and our team on more than one occasion. Give us a shout if there is anything else we can help with. - Chad Cronk, Home Loans President
Verified by Mutual of Omaha Mortgage
After contacting four different lenders, I got in touch with Matt because of a Costco member benefit on my home refinance. He was able to quote me a better rate, lower closing costs, and restructure our home loan to get the most out my wife and my credit scores. Not only did he blow the other lender's numbers out of the water (partly thanks to the Costco perk), he did it on the first go around. A local lender tried to match the loan details Matt offered and came close, but only after I was able to use Matt's numbers to negot... read more
Business response:
Paul, thank you for the terrific review, for already referring Matt to others, and for the opportunity to earn your business. We appreciate it! Brian Unruh, CEO
Frequently asked questions about Matt Crall of Mutual of Omaha Mortgage
How is Matt Crall of Mutual of Omaha Mortgage rated?
Matt Crall of Mutual of Omaha Mortgage has a 5 star rating with 273 reviews.
When is Matt Crall of Mutual of Omaha Mortgage open?
Matt Crall of Mutual of Omaha Mortgage is closed now. It will open tomorrow at 9:00 a.m.