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McDowell Mountain Animal Hospital
- Veterinarians
- Scottsdale, AZ
About this business
Location details
17050 N Thompson Peak Pkwy, Suite B100, Scottsdale, AZ, 85255, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just called to get an appointment because my dog had been sick for the past three days and the soonest they could get him in is 2 days from now. They used to be so good about getting sick animals in the same day for an appointment. I feel like it is owned by a corporation that cares more about the bottom line than the animals. The vet turnover is terrible and as much as I hate to research and find a new vet I think that it's time to do so.
I pulled my extremely old wonderful experience when Dr Casey owned this facility I have nothing but bad experiences. Very bad rude not nice female manager. They had my one cats leash left in their office. Never put it back in carrier. Very bad conversations about they. They gave me two rabies cents for one cat but not the other. Upon calling to fix this they acted like it's my issue Vet told me my one cat will need a dental soon. I just spent 65 bucks to be told he does not need one at Horizon. Go to Horizon. Run don't wa... read more
Business response:
Hi Karen, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
FRAUD ALERT!! BEWARE!! I just had the most awful experience at McDowell Mountain Animal Hospital. I made an appointment to get an ESTIMATE at McDowell Mountain AnimaI Hospital for my dog's dental work. I was clear with the front desk attendant that I only wanted a ESTIMATE for his dental work so I could compare prices. The attendant took my dog to the back where the vet looked in his mouth and told me what I already know-he needs dental work. Not at anytime did they ask if I wanted an exam! I did not ask for an exam! A... read more
Terribly run facility and they do not care for animals. It has not been the same since Dr. Casey left. I made an appointment for my dog that takes medication to get a refill prescription. I ran 5-10 minutes late and Dr. Spangler refused to see my dog. We are traveling and now we are left without the needed medication for my dog.
Business response:
Allison, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the... read more
Very nice people here but $27 to get my 10 lb dog's nails clipped? Last time it was 14. No explanation, but that is out there. I will probably be shopping for a new vet if that reflects their new pricing strategy.
Sadly, this animal hospital used to be 5 stars. My dog (Reese) and I started here about 10 years ago and have been patients of Dr Kasey the whole time. They have always treated us well, and Dr Kasey was fabulous. The clinic has been changing drastically over the last few years, the staff completely turned over. Dr Kasey took a long personal leave 3-4 months back and decided to leave the practice without any opportunity to have a last meeting with her, or even email her any questions about my pet going forward. Reese is n... read more
Business response:
Hello Ms. Brooke B., Thank you so much for your feedback and for giving us the opportunity to discuss your experience over the phone. We have reviewed your experience with our team, and it is through reviews like yours that help our team improve. If you have any further questions don't hesitate to call our Practice Manager at 480-419-6200. Best, MMAH Team
Really difficult to write this review... we had been using MMAH for years and loved Dr Casey. We have three dogs, two of which are seniors and both are on multiple medications. Over the last several months Dr Casey sold the practice to a corporate chain and retired. The staff has all turned over and there is a new vet. There was sudden pressure to do all kinds of new tests on our dogs and refusal to refill prescriptions without the tests. One of our dogs was in for a surgery, with a full blood panel in November and then they... read more
Business response:
Hello Mark, Thank you for your feedback. We are sorry to hear you're unhappy with your experience. Unfortunately, we have been unable to get ahold of you to discuss your experience. Please don't hesitate to reach out to Mary, our Practice Manager, at 480-419-6300 with any questions or concerns you may have regarding your experience. We wish you and your pet the best. Sincerely, MMAH Team
My dog was bit by a rattlesnake. The doctor actually accused me of abusing my dog since she thought it looked like a head trauma and so no signs of bite marks. After publicly humiliating me and having the entire office (in the front waiting room) telling me that the injury was not a snake bite, but due to my abusing my baby. I had witnessed the bite and was horrified. I was traumatized already and had a very sick dog in need of emergency assistance. My dog later died at the er and the emergency doc explained that they had ne... read more
Business response:
I am terribly saddened by this review. We strive to provide the highest care to our patients. I was present when this sweet baby was seen at the hospital. No one was ever accused of abuse, but emotions/ panic precluded a rational discussion. I do apologize if that was how it was received. A 5 lb dog bitten by a large snake (in the head) carries a very poor prognosis and is certainly a form of head trauma. Appropriate treatment was started, and as soon as we could get the owner to return to our office, she was immediate... read more
I was a nw potential client that called to make an initial visit. My appointment for my pet was at 1030 so I arrived about 8 min early to fill out paperwork etc. As soon as I walked in I was greeted promptly and was put in an exam room. The lady asked me to fill out a form and apologized that they haven't cleaned the room yet as they were busy. (she sprayed something on the counter and wiped it off but did not spray or clean the exam/weigh scale) After 30 minutes of waiting and not having anyone come into the exam room I wal... read more
Frequently asked questions about McDowell Mountain Animal Hospital
How is McDowell Mountain Animal Hospital rated?
McDowell Mountain Animal Hospital has a 4.6 star rating with 210 reviews.
When is McDowell Mountain Animal Hospital open?
McDowell Mountain Animal Hospital is closed now. It will open at 8:00 a.m.