McKinney Buick GMC

Business response:

Thank you for your feedback about your recent service experience. We appreciate you letting us know that overall things were okay, but that the leftover service items were inconvenient. We apologize that we didn't provide a way for you to easily dispose of the seat cover, service tag, and floor mat. We strive to make the service process efficient and hassle-free, and that includes making sure our courtesy items are disposed of properly. Your feedback is valuable and helps us identify areas for improvement. We hope you'll giv... read more

Business response:

Thank you for the fantastic review! We're thrilled to hear that you had a positive service experience, and especially that your service advisor, Sam, provided excellent customer service. Sam works hard to ensure our customers have a smooth and efficient service experience, and we appreciate you recognizing their efforts. We'll be sure to pass along your kind words! Thanks again for choosing McKinney Buick GMC. We look forward to seeing you again soon! 

Business response:

Thank you for your kind words! We strive to provide a positive experience for all our customers, and we're thrilled to hear that we succeeded. 

Business response:

Thank you for the fantastic review! We're thrilled to hear that your recent service experience was friendly, timely, and left your car looking great thanks to our complimentary car wash. At McKinney Buick GMC, we strive to provide a positive experience in all aspects of service, and it sounds like we achieved that for you! We appreciate you recognizing our friendly staff and efficient service. We're glad you were pleased and look forward to seeing you again for your next service need! 

Business response:

Thank you for the fantastic review! We truly appreciate you recognizing that we consistently deliver excellent and efficient service. It means a lot to our team! At McKinney Buick GMC, we strive to make every service visit a positive experience. We prioritize efficient processes to get you back on the road quickly, while still providing a thorough and professional service experience. Thank you again for choosing McKinney Buick GMC! We look forward to seeing you again for your next service need. 

Business response:

Thank you for the 5-star review! We're thrilled to hear that your recent service experience was both friendly and efficient. At McKinney Buick GMC, we strive to provide a welcoming atmosphere while ensuring our service is top-notch. Knowing we achieved that for you is fantastic! Thank you again for choosing McKinney Buick GMC! We look forward to seeing you again for your next service need. 

Business response:

Thank you for the fantastic review! We're thrilled to hear that Caleb provided you with great service. It means a lot to our team to have customer service stars like Caleb. At McKinney Buick GMC, we strive to ensure every customer feels valued and receives exceptional service. We'll be sure to pass your kind words on to Caleb he'll be happy to hear he made such a positive impact! Thanks again for choosing McKinney Buick GMC! 

Business response:

Thank you for the fantastic review! We appreciate you trusting us with your vehicle's care. It means a lot to our team to know we're consistently exceeding your expectations, especially when it comes to both service and that sparkling clean finish! We might be biased, but we agree our detail team does amazing work. Thanks again for choosing McKinney Buick GMC! We look forward to seeing you again soon. 

Business response:

Thank you for the fantastic review! We're thrilled to hear that you consistently trust us with your oil changes for both your 2018 and 2023 trucks. Knowing we have your loyalty means a lot to our team. Thanks again for choosing McKinney Buick GMC!