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Medieval Times Dinner & Tournament

4.7
  • Schaumburg, IL

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2001 N Roselle Road, Schaumburg, IL, 60195, United States

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4.715,781 reviews
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Jeanine Hoelting's profile image
Jeanine Hoelting 
8 years ago

We went there for a birthday. Our server was slow and our food was cold then the manager said I am sorry but we were backed up. There is no excuse for cold food. And waiting 30 min for water from the beginning. 

Business response:

We're very sorry to hear about your experience, my lady. If you would like to offer additional feedback, please reach out to us at chicago@medievaltimes.com 

Bernadette Manijak Curtis's profile image
Bernadette Manijak Curtis 
8 years ago

Very disappointed in the service. 50 minutes into the show we were still waiting for drinks. If it had been my first time, I would not go back. Even with " free"Birthday coupons, it is very expensive. Basically it is NOT free 

Business response:

Thank you for visiting and for taking the time to share this feedback, my lady. We're always trying to enhance our guest experience and will pass this along to the appropriate management. We hope to see you soon at the castle for more feasting, fighting, and fun! 

Henry Moore's profile image
Henry Moore 
8 years ago

I thought i was going to spend less i spent 300 all together with gifts but service was a lil bad give my drink to other people but u come ask me about my drink and go find it and give it to me no telling how long they had it and or what they did to it i seen u go get it and bring it to me the whole peformance i want another dirink they didnt replace it had to finally go to the bar myself to get my own drink i still tipped tho the porformance was over and the food gave me gas 

Business response:

Thank you for your feedback, my lord. If you would like to offer more details about your experience, please reach out to us at chicago@medievaltimes.com 

Kiddo Marie's profile image
Kiddo Marie 
8 years ago

I won two vouchers for Medieval Times when I won a contest to visit Orlando through a Chicago radio station. We were not able cash in the vouchers while we were in Orlando. We have a local Medieval times. I called 1-888-WE-JOUST to see if we could use the vouchers at the Schaumburg location. The man on the phone called that location and stated that they would not cash in my vouchers for tickets there. It is a shame they were not able to work with us as we were going to purchase at least 3 more tickets and a birthday package.... read more

Business response:

Please send us an email at chicago@medievaltimes.com so we can look in to this. Thanks. 

Paul Glover's profile image
Paul Glover 
8 years ago

Business response:

Please let us know if you have any feedback that would've made your visit a '5!' We can be reached at chicago@medievaltimes.com 

Emma Natalia Vega's profile image
Emma Natalia Vega 
8 years ago

The animals were great. I worked here and their management is a complete and total mess. The woman who left me a voicemail forgot to hang up and you could hear her talking poorly about me calling me names. She's an hr receptionist who doesn't know how to use a phone which is about fifty percent of her job. They women who work there are so mean to other people I've never worked somewhere so terrible in my life. 

Jan Moyers's profile image
Jan Moyers 
8 years ago

It was very nice until we got home and found out my grandson left his sweatshirt there...trying to get ahold of someone to help us has been a nightmare. .. 

Business response:

Thank you for visiting the castle, my lady. We can be reached at 847-882-1496 or chicago@medievaltimes.com to check for your grandson's sweatshirt. We hope to hear from you soon. 

Louie D Krack's profile image
Louie D Krack 
8 years ago

Please tell me how to contact you about a bad experience we had at the castle 

Business response:

Please send us an email at chicago@medievaltimes.com. Thank you 

Rose Mireles Miller's profile image
Rose Mireles Miller 
8 years ago

The show is entertaining but the food was awful!! Plus, after you pay $75+ for ticket, the servers come around and ask for tips!! The company should pay them more if they feel they need tips!! 

Business response:

Thank you for your visit and for taking the time to share your feedback with us, we appreciate it and it will be shared with the appropriate parties. We hope to see you again for more feasting, fighting, and fun! 

Frequently asked questions about Medieval Times Dinner & Tournament

How is Medieval Times Dinner & Tournament rated?

Medieval Times Dinner & Tournament has a 4.7 star rating with 15,781 reviews. 

When is Medieval Times Dinner & Tournament open?

Medieval Times Dinner & Tournament is open now. It is open 24/7.