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MedPro Waste Disposal
- Naperville, IL
About this business
Location details
1751 W Diehl Rd Ste 400, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In December 2021, I used MedPro Disposal for a one-time service. I was required to pay for the service prior to receiving a shipping container and did so. Following this, I received multiple shipments of new containers which I returned or refused. 1/18/22 Billed $125 for service not requested or used. Reached out to MedPro Disposal without resolution and contested with credit card company. Received additional shipment of containers which were not requested. Reached out to MedPro Disposal and asked them to stop shippi... read more
Despicable business practices. Ghost billing for services during corvid when no one was doing any medical procedures. Then they have the audacity to charge a termination fee of $2800.00. Please do yourself a favor and avoid at all cost. Customer service team is off shore and you will nothing but the run around. I will be filing a complaint with the state as well as the BBB!
I had written a review about 3 months ago warning people of this company. Terrible, terrible customer service. Since then we were contacted by the company saying they were "allowing" us to legally terminate our contract on time and refunding to us nearly $1000 in over-payments we've made. Since that time, NO ONE has communicated -- despite repeated attempts to both call and return emails sent from the individual who told us our money would be refunded. My only choice now is contact my attorney. Avoid this company at all cost... read more
Business response:
Hi Laura, we will be sending you a private message to get some direct contact information for a member of our team to reach out. We also would like to audit any phone call or email attempts you made that have gone unanswered as our main customer service phone number and email address are continuously monitored, with voicemails and emails automatically set to create a support ticket in your online customer portal. I cannot speak to your particular concerns regarding any issues with your contract or payments, but I have escala... read more
This company is an absolute sham. They have been trying to hold our business hostage for FOUR years. The first time we tried to cancel they negotiated a lower rate and then we CANCELED them in a certified letter 63 days prior to our renewal date (the contract calls for 60 days written notice). They "never received it". It was certified and USPS shows that they did. It was also faxed. This company should absolutely NOT BE TRUSTED. They will do whatever they can take your money, provide horrible service, and then try to keep y... read more
Business response:
Hi Jonathan, per the above post, I believe your issues have since been resolved. We wish you the best moving forward.
cancel fees during the Coronavirus automatically - you are NOT providing service, everyone is in shutdown, be a responsible corporation and do the right thing
Business response:
Hi Jay, I believe our manager Jordan has reached out on behalf of our Customer Advocate team to help resolve this issue. We are doing our best to respond to customers during this time of uncertainty and hope that your concerns have been adequately addressed. Please do not hesitate to reach back out if there is anything else we can do to be of service.
They lock you into a contract for waste pickup, then never deliver on the service. Service is unreliable, they never come as scheduled and yet they still bill you for service.
I would love to recommend them but for me to be able to do that they would have to actually come and do a pickup first. Been waiting since October 2. Terrible customer service.
signed contract 3/13/18, asked for pick up 3/27/18. and today 4/18/18, still waiting. Have called 17 times. It's now the running joke of the office
I can’t even begin to express how upset I am with this company. I never leave bad reviews but I’m completely fed up with them and I don’t want others making the same mistake as I did and now I’m locked into a contract for another year. I only do permanent makeup and that does not produce that much waste. I am scheduled for every 6 month pick up. They come every 3 months even though my contract is 6 months and they try to charge me every time. It took a year to finally get the billing issue resolved. I’ve had to switch my box... read more
Frequently asked questions about MedPro Waste Disposal
How is MedPro Waste Disposal rated?
MedPro Waste Disposal has a 4.5 star rating with 1,003 reviews.
When is MedPro Waste Disposal open?
MedPro Waste Disposal is closed now. It will open tomorrow at 7:00 a.m.