This profile has been claimed by the business owner or representative.
MedPro Waste Disposal
- Naperville, IL
About this business
Location details
1751 W Diehl Rd Ste 400, Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We will never do business with this company ever again. I would advice that if you are considering using them that you look at other companies and avoid MedPro at all cost. Their customer service rep Christine P. has been trying to enforce a contract term that is not part of the 2021 contract we signed and was only in the 2017 contract. We signed a new contract on 3/5/2021 and was up on 3/5/2024/ The verbiage in the 2021 contract "" This Addendum will not extend the length of the original Service Agreement." and I under... read more
Business response:
Jamie, we're sorry for any inconvenience you've encountered. Your feedback is valuable, and we're committed to resolving the issue and delivering the service you deserve. Please contact us at info@medprodisposal.com or call (888) 641‑6131 so we can assist you further. Once again, we apologize for the disruption and are eager to make things right.
Over the last few years they have missed multiple pickups, promised refunds for time not picked up, created specific days for pickup and still no show yet continue to charge for services not rendered. Most recently we have been calling for several weeks. Customer service is horrible as they create tasks, say that a pickup is scheduled, close task. Date comes and goes without pickup. Finally was able to speak with someone that was not part of a call center who promised a same day callback with an answer as to what was going o... read more
RecommendedShe did a great job, you so much deserve an accolades on this Mrs Anita Ephraim . I can't explain myself right now what I received on my wallet was so great and surprising, an amazing huge amount was sent to me by trading with an expert like Anita . Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500, thanks to Mrs Anita for making that come through. Please all you have to do is to contact her and be a part of this online investment, Her info.... Email:anitaephraim44@gma... read more
Terrible company. Cannot get there payment processing correct. Failed to credit invoices paid. Pick ups never when they are scheduled. Would NEVER use them again.
In December 2021, I used MedPro Disposal for a one-time service. I was required to pay for the service prior to receiving a shipping container and did so. Following this, I received multiple shipments of new containers which I returned or refused. 1/18/22 Billed $125 for service not requested or used. Reached out to MedPro Disposal without resolution and contested with credit card company. Received additional shipment of containers which were not requested. Reached out to MedPro Disposal and asked them to stop shippi... read more
Despicable business practices. Ghost billing for services during corvid when no one was doing any medical procedures. Then they have the audacity to charge a termination fee of $2800.00. Please do yourself a favor and avoid at all cost. Customer service team is off shore and you will nothing but the run around. I will be filing a complaint with the state as well as the BBB!
I had written a review about 3 months ago warning people of this company. Terrible, terrible customer service. Since then we were contacted by the company saying they were "allowing" us to legally terminate our contract on time and refunding to us nearly $1000 in over-payments we've made. Since that time, NO ONE has communicated -- despite repeated attempts to both call and return emails sent from the individual who told us our money would be refunded. My only choice now is contact my attorney. Avoid this company at all cost... read more
Business response:
Hi Laura, we will be sending you a private message to get some direct contact information for a member of our team to reach out. We also would like to audit any phone call or email attempts you made that have gone unanswered as our main customer service phone number and email address are continuously monitored, with voicemails and emails automatically set to create a support ticket in your online customer portal. I cannot speak to your particular concerns regarding any issues with your contract or payments, but I have escala... read more
This company is an absolute sham. They have been trying to hold our business hostage for FOUR years. The first time we tried to cancel they negotiated a lower rate and then we CANCELED them in a certified letter 63 days prior to our renewal date (the contract calls for 60 days written notice). They "never received it". It was certified and USPS shows that they did. It was also faxed. This company should absolutely NOT BE TRUSTED. They will do whatever they can take your money, provide horrible service, and then try to keep y... read more
Business response:
Hi Jonathan, per the above post, I believe your issues have since been resolved. We wish you the best moving forward.
cancel fees during the Coronavirus automatically - you are NOT providing service, everyone is in shutdown, be a responsible corporation and do the right thing
Business response:
Hi Jay, I believe our manager Jordan has reached out on behalf of our Customer Advocate team to help resolve this issue. We are doing our best to respond to customers during this time of uncertainty and hope that your concerns have been adequately addressed. Please do not hesitate to reach back out if there is anything else we can do to be of service.
Frequently asked questions about MedPro Waste Disposal
How is MedPro Waste Disposal rated?
MedPro Waste Disposal has a 4.4 star rating with 1,027 reviews.
When is MedPro Waste Disposal open?
MedPro Waste Disposal is closed now. It will open on Monday at 7:00 a.m.