This profile has been claimed by the business owner or representative.
Mercer Hill at Doylestown
- Assisted Living Facilities
- Doylestown, PA
About this business
Imagine having more time to do the things that make you happy: catching up on the best-seller list, getting out to the theater with friends, learning a new language or just relaxing with the people you enjoy. Imagine life without the worries and stresses of maintaining a home. Imagine you being you again. This is the life that awaits you at Mercer Hill at Doylestown, now managed by LCB Senior Living, a well-known senior living provider in the Northeast with more than 25 years of excellence. Our Independent Living, Personal ... read more
Location details
2010 S Easton Rd, Doylestown, PA, 18901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think that Mercer Hill (at the time we were there) would be amazing as an independent living facility, but they were not staffed properly for assisted living. The staff that were there for assisted living did not seem familiar with caring for elderly patients with cognitive disorders or even elderly patients that needed additional help with anything aside from passing out medications. My impression is that they were understaffed, there was a lot of turnover in administrators while I was there as well, so consistent communi... read more
Mercer Hill at Doylestown is a newer facility that looks beautiful but the coordination of care needs improvement. Mom always complained about the food.
Business response:
Hi There, thank you so much for leaving us this honest feedback. We will look into these issues. Please don't hesitate to reach out if you ever need anything.
They are quick to address any needs or changes you make. The care of facility grounds during the bad weather is exceptional. Someone is always around to help you to if you need something. The people living there are very friendly and welcoming to newcomers.
Business response:
Hi there, thank you for taking the time to leave us this review! Please let us know if we can do anything else moving forward.
Although this is an issue for many places, there could be more consistency in the staff. They seem to be short staffed at times. Also, the sales staff made it seem like the residents of memory care would be more involved in facility wide events. It does happen occasionally but we thought there might be more opportunities. Communication from LPN could be much better. Takes several attempts to get responses.
Business response:
Thank you for taking the time to leave us this review! We appreciate your feedback and have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.
The staff that I have interacted with at Mercer Hill at Doylestown are all engaging and energetic. I like that there are very young staff and middle aged staff. And they all interact well with the residents. The staff were so helpful and accommodating when I was going through the admission process with the administrators. I don't feel qualified to speak to the quality of the food, but my parents seem satisfied with it. The housekeeping is top notch. The public areas are always super clean. My parents' apartment is cleaned th... read more
Mercer Hill staff made this difficult transition so much easier on us by being patient and understanding to our needs. Communication has been over and above. They support both the family and your loved one living there. The facility is absolutely beautiful and so clean.
Business response:
Thank you for taking the time to leave us a review! We are so glad to hear our team has been helpful with the transition to senior living. Your feedback is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Mercer Hill feels like a small village and the amernities are spectacular. It's clean and the staff are wonderful. We looked at a lot of assisted living communities and Mercer Hill is a stand-out. The apartments are modern, spacious and well-designed.
Business response:
Hi Daniel, thank you for taking the time to leave us this review! Your feedback is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Our family had an in person tour with Mercer Hill and we found the person who gave us the tour was very nice, but just not as welcoming. We got the impression that it was not going to work out from the very beginning. Also the facility itself was just not as pleasant of an environment.
Business response:
Hi Judith, thank you for taking the time to leave us this review and share your tour experience. Your feedback is very important to us and we have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.
It's a very nice place and has some communication issues that they address when it is pointed out to them, and is most likely due to changes in staff that come with a new business. Overall very pleased with the place and experience.
Frequently asked questions about Mercer Hill at Doylestown
How is Mercer Hill at Doylestown rated?
Mercer Hill at Doylestown has a 4.6 star rating with 63 reviews.
When is Mercer Hill at Doylestown open?
Mercer Hill at Doylestown is open now. It will close tomorrow at 12:00 a.m.