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Mercer Hill at Doylestown
- Assisted Living Facilities
- Doylestown, PA
About this business
Location details
2010 S Easton Rd, Doylestown, PA, 18901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My mom, myself, and everyone who visited had all great things to say about it. Even after my mom was in Reflections, we could take her to other areas of the facility and enjoy the patios, game room , or pub to watch ball games. The care my mom received was amazing. All the women and men were very caring and supportive. I felt confident that my mom was in a safe and supportive place. Mercer Hill is a special place!
Business response:
We are elated to hear about your mom's wonderful experience in Reflections and throughout our community. Thank you for trusting us with her care.
Mercer Hill has so many state violations. The facility cant even pay the trash bill. The facility had trash piled up. If your loved one is in Personal Care, they won't get their medications on time. Lets talk about the front desk...If there's a family emergency, there's nobody there to pick up the phone. When leaving a message, the staff called me nasty and thought it was some kind of joke. I was asked not to call the facility by several staff members.
Business response:
We're sorry that your term as an associate with us did not work out. Any state violations are obviously intolerable, and we collaborate closely with officials to ensure that they not occur. We stand by our associate staff, who are an incredibly devoted and dedicated group who go about their jobs with great passion. A community that has been as successful as this one has been has a great legacy to live up to, and we're sorry that it was not to your liking.
It's a great place for people who need assisted living or a community where they can have their own apartment but it SHOULD NOT BE CONSIDERED MEMORY CARE.
Business response:
We appreciate your feedback and take your comments to heart. SInce we took over management on July 1st, we have been looking at all aspects of the community, including memory care. The Reflections Memory Care program that we are instituting has nationally recognized leadership and is specifically designed to serve individuals with a variety of memory-related issues at various stages. We think you will see substantive positive change.
I think that Mercer Hill (at the time we were there) would be amazing as an independent living facility, but they were not staffed properly for assisted living. The staff that were there for assisted living did not seem familiar with caring for elderly patients with cognitive disorders or even elderly patients that needed additional help with anything aside from passing out medications. My impression is that they were understaffed, there was a lot of turnover in administrators while I was there as well, so consistent communi... read more
Mercer Hill at Doylestown is a newer facility that looks beautiful but the coordination of care needs improvement. Mom always complained about the food.
Business response:
Hi There, thank you so much for leaving us this honest feedback. We will look into these issues. Please don't hesitate to reach out if you ever need anything.
My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's ... read more
Business response:
HI Susan, we would like to find out more about your experience as you should not have been made to feel that way. Please email us at angiec@merrillgardens.com if you are willing to share more. Thank you.
They are quick to address any needs or changes you make. The care of facility grounds during the bad weather is exceptional. Someone is always around to help you to if you need something. The people living there are very friendly and welcoming to newcomers.
Business response:
Hi there, thank you for taking the time to leave us this review! Please let us know if we can do anything else moving forward.
Although this is an issue for many places, there could be more consistency in the staff. They seem to be short staffed at times. Also, the sales staff made it seem like the residents of memory care would be more involved in facility wide events. It does happen occasionally but we thought there might be more opportunities. Communication from LPN could be much better. Takes several attempts to get responses.
Business response:
Thank you for taking the time to leave us this review! We appreciate your feedback and have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.
The staff that I have interacted with at Mercer Hill at Doylestown are all engaging and energetic. I like that there are very young staff and middle aged staff. And they all interact well with the residents. The staff were so helpful and accommodating when I was going through the admission process with the administrators. I don't feel qualified to speak to the quality of the food, but my parents seem satisfied with it. The housekeeping is top notch. The public areas are always super clean. My parents' apartment is cleaned th... read more
Frequently asked questions about Mercer Hill at Doylestown
How is Mercer Hill at Doylestown rated?
Mercer Hill at Doylestown has a 4.4 star rating with 92 reviews.
When is Mercer Hill at Doylestown open?
Mercer Hill at Doylestown is open now. It will close tomorrow at 12:00 a.m.