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Mercer Hill at Doylestown
- Assisted Living Facilities
- Doylestown, PA
About this business
Location details
2010 S Easton Rd, Doylestown, PA, 18901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mercer Hill staff made this difficult transition so much easier on us by being patient and understanding to our needs. Communication has been over and above. They support both the family and your loved one living there. The facility is absolutely beautiful and so clean.
Business response:
Thank you for taking the time to leave us a review! We are so glad to hear our team has been helpful with the transition to senior living. Your feedback is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Mercer Hill feels like a small village and the amernities are spectacular. It's clean and the staff are wonderful. We looked at a lot of assisted living communities and Mercer Hill is a stand-out. The apartments are modern, spacious and well-designed.
Business response:
Hi Daniel, thank you for taking the time to leave us this review! Your feedback is greatly appreciated. Please don't hesitate to reach out if you ever need anything.
Our family had an in person tour with Mercer Hill and we found the person who gave us the tour was very nice, but just not as welcoming. We got the impression that it was not going to work out from the very beginning. Also the facility itself was just not as pleasant of an environment.
Business response:
Hi Judith, thank you for taking the time to leave us this review and share your tour experience. Your feedback is very important to us and we have made sure to share it with our community team. Please don't hesitate to reach out if you ever need anything.
It's a very nice place and has some communication issues that they address when it is pointed out to them, and is most likely due to changes in staff that come with a new business. Overall very pleased with the place and experience.
Most of everything with Mercer Hill has been a great experience, but when it comes to the meals and dining service that could be improved, it is one of the biggest problems. They could offer more options for those with dietary restrictions as well as adequate portion sizes. The dining service itself is just very slow and the food a lot of the times comes out cold .
Mercer Hill in Doylestown is an extremely attractive environment. It's a brand new facility. Overall, the staff was very nice. It's hard to rate value for a cost because all of these places are so incredibly expensive but it's a kind of place you want your loved ones to be, the kind of place you hope you will be in eventually. My only real criticism is they don't seem to have the medical side together very well. They advertise personal care, but they really don't have the personnel to deliver it properly. They only started o... read more
Business response:
Thank you so much for taking the time to leave us this review! We greatly appreciate your feedback regarding our care services and team members and have made sure to share it with the community team. Though we were not the right community for your mother we are happy to know we could help during her transition and that you would recommend our community to others. Thank you again!
We moved our very social, active and vibrant 87 year old Mother into Mercer Hill in May of 2022. The facility is stunning, the staff is attentive and super sweet! Our Mom is so happy living here, she enjoys all the activities, beautiful facility and new friends. Thank you Mercer Hill for providing a wonderful place for her to thrive! Our family is thankful and we know she is happy and safe!
We toured with Mercer Hill at Doylestown and it was too sanitary looking - we wanted some place that would feel cozy. They also just had too much going on and forced activities.
Business response:
Hi there, thank you for taking the time to leave us this review. We appreciate it.
They had small rooms and very limited closet space. The layout was nicely laid out and the dining room was nice as well.
Business response:
Hello, thank you for taking the time to leave this review. We appreciate the feedback.
Frequently asked questions about Mercer Hill at Doylestown
How is Mercer Hill at Doylestown rated?
Mercer Hill at Doylestown has a 4.4 star rating with 93 reviews.
When is Mercer Hill at Doylestown open?
Mercer Hill at Doylestown is open now. It will close tomorrow at 12:00 a.m.