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Metro Credit Union - Boston - Massachusetts Avenue
- Credit Unions
- Boston, MA
About this business
Location details
1071 Massachusetts Ave, Boston, MA, 02118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
Unfortunately, I recently joined this credit union. I found it impossible to get customer service in person and over the phone. Long holds on the phone led me to being hung up on or people who had no clue how to help me. Monies deposited via transfer from another bank account (that I own) were not available for me until 7 days after the transfer. The bank had the funds but would not provide me w/access. This was not a check! In addition, I was told that this would continue to happen to me for at least 3 months. What... read more
Business response:
Hi Paula, we take member feedback seriously and sincerely apologize for your frustration. Can you please send your preferred contact information to Social@MetroCU.org and a team member will get in touch directly to learn more and help?
Absolute trash. Hold on the phone for hours just to have someone answer and say " ok let me transfer you to someone who can help you" and then the line hangs up. This has happened to be four different times. I can't wait to pay off this loan and never use this bank again.
Business response:
Hi Donna - thank you for your review and feedback. We apologize for your frustration. Can you please send your preferred contact information to social@metrocu.org so someone from our team can reach out to you directly and help? Alternatively, we welcome you to use our new video banking service "Metro Connect" where you can speak directly with a live agent: https://www.metrocu.org/personal/metro-connect.
Awesome bank if you have unlimited time and don't mind spending your morning listening to elevator music. Probably would have an easier time getting in touch with the Messiah then trying to reach a representative. Best part is when they answer an hour later they still can't help! Place sucks.
Business response:
We apologize for your frustration and would like to help. Can you please send us your preferred contact information to Social@MetroCU.org and someone from our Member Service Center will get in touch with you to learn more and assist?
My stomach card was charged $10 00 replacement Fee for a replacement card. what a bunch of greedy bastards. Don't Bank at this institution.
Business response:
We apologize for your frustration and would like to help. Can you please send your preferred contact information to Social@MetroCU.org and someone from our Member Service team will be in touch to learn more and help?
The wait times for customer service using the toll-free number are extremely long. I waited over an hour to speak with someone. When I did reach a representative they were unable to answer my questions. And so I wasted an hour of my time and still, no resolution for my banking issue. In-person staff at Mass Ave location are nice and helpful.
Poor customer service on the phone. Unresponsive. People say they are going to do something or follow up and never do. Website and financial transactions online don't work well. Feels like I'm banking in the 1990s. Good rates but I'm think I made a mistake since the service is so poor.
Absolutely WORST online banking ever. Employees in person are pleasant and try to be helpful, but it's impossible to get anything done online.
Tried to get a small personal loan with This bank of 5000 dollars after being with them for over 3 years. I am pre approved I provided reference, pay stubs and proof of residence and ID they told me I was $1000 dollars off on my income and I wouldnt be approved unless I had more income. The actual number that I was off was $10000 but I didnt mention that it was my fault. But was still denied. My credit and income are very good this just seems like bad business.
They never answer the phone. You could call any time of the day, can't get anyone on the phone. The phone system keep you waiting for hours.
Frequently asked questions about Metro Credit Union - Boston - Massachusetts Avenue
How is Metro Credit Union - Boston - Massachusetts Avenue rated?
Metro Credit Union - Boston - Massachusetts Avenue has a 2.7 star rating with 149 reviews.
When is Metro Credit Union - Boston - Massachusetts Avenue open?
Metro Credit Union - Boston - Massachusetts Avenue is closed now. It will open tomorrow at 8:30 a.m.