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Michael Hohl GMC
- Car Dealers
- Carson City, NV
About this business
Location details
3700 S Carson St, Carson City, NV, 89701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
The service department is lacking in customer service. It took over four hours to install a tailgate button assembly. No offers for rentals or anything.
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (775) 781-6903 when you have an opportunity, and we will be more than happy to try and turn your experience around.
2 hours for a oil change are you out of your mind
Business response:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are doing our best to get these times down! Please contact us at (775) 781-6903 when you have an opportunity, and we will be more than happy to try and turn your experience around.
DO NOT BUY FROM THEM Talked to 2 different sales people that were no help at all. Called and spoke to a manager Doug Tirado. He penciled me the deal I agreed to purchase the vehicle, booked $770 dollars in flights to fly out and pick the vehicle up. The next day I see the truck on their website for $600 less and asked them to honor the website price. All of a sudden I get an email from Doug saying the vehicle sold to a “cash” buyer. When I tried to call the manager that penciled my deal (Doug) to see what the issue is and f... read more
Business response:
I sincerely apologize that you had this sales experience, Paden. Our intention is never to waste our customers' time, money, or energy and I am sorry that you booked a flight and got your hopes up on a vehicle that ended up being sold before you could get here. It is never our intention to provide incomplete services or ignore our clients, and it is concerning that we left the wrong impression. I would like to speak with you further to see how I can assist with your situation and help make things right. I will look for your ... read more
Talked to 2 different sales people that were no help at all. Called and spoke to a manager Doug Tirado. He penciled me the deal I agreed to purchase the vehicle, booked $770 dollars in flights to fly out and pick the vehicle up. The next day I see the truck on their website for $600 less and asked them to honor the website price. All of a sudden I get an email from Doug saying the vehicle sold to a “cash” buyer. When I tried to call the manager that penciled my deal (Doug) to see what the issue is and figure out how i can ge... read more
Business response:
I sincerely apologize that you had this sales experience, Paden. Our intention is never to waste our customers' time, money, or energy and I am sorry that you booked a flight and got your hopes up on a vehicle that ended up being sold before you could get here. It is never our intention to provide incomplete services or ignore our clients, and it is concerning that we left the wrong impression. I would like to speak with you further to see how I can assist with your situation and help make things right. I will look for your ... read more
Have made multiple attempts at contact via voicemail, emails, and phone calls have been made promises of being called back which unsurprisingly I have not received. Still can't get a simple question answered regarding status of my title and registration. Horrible post purchase support, complete 180 from the moment they got my cash. Should've gone elsewhere for my vehicle purchase. 1⭐️
Business response:
Blake, I am very sorry for our lack of communication regarding your title and registration. We expect to deliver great customer service throughout every step of the buying process, so it's disappointing that we missed the mark here. I will look for your information and ensure a member of our team reaches out soon to discuss this further. I have also provided my direct number if you would like to call me in the meantime. Thank you, Tisha Schaible - General Sales Manager - 775-883-5777 x2602
service yesterday was ridiculous...incredibly pathetic
Business response:
Hi Mike. I am so sorry to hear that you had a frustrating experience with our service department yesterday. Our Customer Experience Manager will be reaching out. We are very interested in finding out what happened and seeing what we can do to resolve your concerns! Talk with you soon and we hope you have a wonderful day.
Very disappointed in my experience. I have been emailing back and fourth for the past almost week getting all the info on the vehicle that I wanted. Go in today to look at it in person and go over numbers. First of all, the sales guy didn’t seem to know what he was talking about. Then the things I was told in the email were not thing that could happen. You also show different princes. The price that was emailed to me about this vehicle was $6,000 cheaper then what the guy was trying to sell if to us today. Then I when I tell... read more
Business response:
Sabrina, it is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not clearly outlined prior to your visit. I will share your feedback, so we can work on streamlining our communication for the future. I understand your frustration and I would like to make things right, so I will look for your contact information but please don't hesitate to reach out to me as well. Thank you, Paula Paulidis - Customer Relationship Manager - 775-883-5777 ext 2618
Made an appointment to purchase a car. Had to drive over two hours to get there & I reserved a hotel room because of the time we'd be there. They text me five hours before to tell me that they decided to make an appointment before mine to sell the car I was going to buy. They didn't tell the other party to check tomorrow to see if the car sold. Nope. They decided to sell the car before I could get there. I texted them back & told them it was poor customer service. They decided to call me & argue that it was perfectly fine to... read more
Business response:
Hilary, we sincerely apologize the car you wanted sold prior to your arrival. This is never our goal or intended outcome. I will share this feedback internally so we can do our best to prevent similar situations, but our management staff would also like to reach out to discuss this directly. We will look for your contact information, but in the meantime, please don't hesitate to give us a call. Thank you, Tisha Schaible - General Sales Manager - 775-883-5777 x2602
Be honest, ethical and professional. quit jerking people around and lying to them. start there.
Business response:
Lesli, I am very sorry to hear that you have had a negative experience with our team. Honestly and professionalism are cornerstones of our business and it is disappointing that we left the wrong impression. If you are willing to discuss this further, I would be grateful for the chance to gather more information and address your concerns. I will look for your contact information, but please don't hesitate to reach out to me as well. Thank you, Paula Paulidis - Customer Relationship Manager - 775-883-5777 ext 2618
Frequently asked questions about Michael Hohl GMC
How is Michael Hohl GMC rated?
Michael Hohl GMC has a 4.3 star rating with 2,237 reviews.
When is Michael Hohl GMC open?
Michael Hohl GMC is closed now. It will open tomorrow at 8:30 a.m.