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Michael Hohl GMC
- Car Dealers
- Carson City, NV
About this business
Location details
3700 S Carson St, Carson City, NV, 89701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Been lied too so many times. They do not stand behind their products
Business response:
John, this feedback is concerning to receive. I would very much appreciate the opportunity to gather more information about what went wrong and see what I can do to help. Please consider reaching out to me at your convenience. Thank you, Dennis Bala - General Manager - 775-841-8730
They absolutely screwed my mother over. After they receive their payment they go ghost and do not stick to their word. They’re weasels. Save yourself some peach of mind and go elsewhere!
Business response:
Tyler, this is concerning to hear. It's paramount that we keep our word, and I want to assure you that providing support and assistance post purchase is also a priority. I apologize for the trouble you've had reaching our team, and I would like to step in and offer my direct assistance. I will do my best to reach you, however, if the vehicle is under your mother's name, it may be difficult. You are always welcome to contact me as well. I am eager to help and hope to speak soon. - Dennis Bala - General Manager - 775-841-8730
Beware - They do not stand by their work or repairs. How they have an A+ with the BBB is beyond me. Most recent repair lasted a day and now they won’t “do business” with their customers. Maybe they should stand by their products, then people wouldn’t have to share/slam their social media trying to keep their business afloat and vehicles running more than 24 hours. Rios Ranch not only stands by their products, but is a huge supporter of youth Programing in our county. They stand by their products and make things right! ... read more
Business response:
Carolynn - I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and I would appreciate the chance to speak with you to see if there is anything I can do to help here. I will search for your contact information, but in the meantime, please do not hesitate to reach out to me directly. Thank you, Dennis Bala - General Manager - 775-841-8730
purchased a brand new 2018 Chevy 3500 Duramax diesel in December of 2018. Starting in March of 2020, while still under warranty, at 75,000 miles I began to have ongoing problems with the exhaust system. I was charged $1100 for the repair because supposedly the issue was a sensor which had just stopped being covered under the warranty. In May of 2020 the same problem happened. I was again charged over $1000 for more sensors, and 3 days later the truck broke down again. In June, the Same problem happened. They kept my truck fr... read more
Michael Hohl Chevy Buick GMC Cadillac, is this truly the way you treat your customers? The Rios family delivers hay to a lot of horse owning people who rely on them. Their business is essential to their family’s survival in these difficult times, how can you continually charge them for the same repairs and keep their vehicle for such lengthy periods. You should do what’s right here and get their vehicle fixed free of charge.
Business response:
Lori - We take pride in our customer service and expect all of our guests to be treated fairly. I would like to assure you that we are looking into this situation to make sure it's addressed properly. Thank you for your feedback. Greg Overby - Fixed Ops Director - 775-883-5777 x2631
I took my truck on octubre the 7th got it back on the 10th for a sensor it had the engine light on they charge me one thousand and 74 dollars on the 11 the engine light was on again I took pictures took it back to your shop again supposedly it was other sensor to fix it 300 dollars more like did you fixit the first time I guess not I have tell my friends and family members do not take your cars truck there
Business response:
Leticia, we spoke with our service and management staff and couldn't confirm the details to contact you. If you can please send our Service Director a message at greg.overby@michaelhohl.com or give him a call at the number below. We would really like the opportunity to speak with you and work towards a resolution. Again, we thank you for your feedback.
They inflate the price and to fix the numbers so it looks like you’re getting a good price. They ran our credit without our permission
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (775) 883-5777 to discuss your concerns, as your satisfaction is of utmost importance to us.
has gone down in service over the last 5 years wouldn't recommend to anyone can't ever get anyone to ever call you back. same type of vehicle I purchased from Carson dodge with way better service Michael hohl needs to keep in mind this still is a small town
Business response:
Trent - I'm very sorry to hear that you haven't been satisfied with our service recently. We want to be communicative with our customers so I sincerely apologize that your calls haven't been returned. If you're willing to give us another chance, would you please call me directly? I would be happy to assist you. Tisha Schaible - General Sales Manager - 775-883-5777 x2602
In good faith we bought a used 2016 Ford 150 - selling a used vehicle ALL dealers are supposed to do pre purchase inspection. The Infotainment system needed an update and they refused to make the repairs. After much negotiation we took it across the street to the Ford garage. The part cost $700+ and labor cost $440. I had to pay for labor and Hohl refused to reimburse. Cheap very cheap, poor business
Business response:
Hi Joel - I understand you are frustrated and I do apologize. Our vehicles are inspected prior to being sold and I'm sorry to hear that you had these issues with your truck. I'd be happy to speak with you regarding your experience to go over any outstanding concerns that you still have. Thank you, Tisha Schaible - General Sales Manager - 775-883-5777 x2602
Frequently asked questions about Michael Hohl GMC
How is Michael Hohl GMC rated?
Michael Hohl GMC has a 4.3 star rating with 2,237 reviews.
When is Michael Hohl GMC open?
Michael Hohl GMC is closed now. It will open tomorrow at 8:30 a.m.