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Mike's Carwash
- Car Wash
- Fort Wayne, IN
About this business
Location details
10320 Maysville Rd, Fort Wayne, IN, 46835, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
The car wash put scratches on the car. I filed a complaint. I checked the car before I went there and those scratches was not on there. The worker said they would look at the camera. But if they had looked they would of seen there was no scratches on there when I arrived at their business. They gave an **excuse that no other car had damage that day and it doesn't align with their wash. But nothing on the letter they sent me denying the claim say they looked at the camera and we seen those scratches. Beware rude customer serv... read more
Business response:
Hello, We had reviewed the video footage of Ms. ****** visit and we are seeing the scratches present prior to entering the wash. This is the reason we had denied liability for the scratches on her vehicle. We are happy to send her a screenshot of her vehicle if she would like us to do so. Thank you, Mike's Carwash
They offered me a one month of unlimited car washes. Little did I know that hidden in their terms and conditions, theyll turn that into a subscription and charge you $30/month until you notice on your bank statements. Took me 6 months to realize and they refused to refund me.They said its my fault for not checking my bank statements sooner. Completely shady.
Business response:
Hello, Mr* ***** entered into our Unlimited Program during one of our promotions that we were running. Mike's Carwash had provided a disclosure form detailing our terms and conditions at the time of signing up and a text message was sent out with a link to our terms and conditions. Mike's Carwash is only able to authorize a refund of up to 3 months, in which we had completed. We had advised Mr. *****that he could dispute the rest if he was looking for additional compensation. Thank you, Mike's Carwash
Mike's Carwash, Inc.'s M.O. is to consistently say "We have screenshots and video footage of the customer's car prior to entering the carwash". They do not go further back to review previous footage of when the damage actually occurs. If you value your vehicle, do not go there!
Business response:
******* filed a claim with us on 6/15/24 regarding her Camry. We have gone back and reviewed video footage as far as our video footage will allow us which is April 8,2024 and we are seeing this damage on her Camry prior to her entering the carwash. I can attach the screenshots that we have saved from April 8, 2024, showing this damage prior to entering the car wash. Thank you, Mike's Carwash
I am absolutely disgusted with mikes car wash and them claiming I had water marks on my window that were never there!
Business response:
We understand the customer's frustration, but we have screenshots and video footage of this customer's vehicle prior to entering the carwash showing that his windows where stained and marked prior to entering the carwash. Thank you. - Mike's Carwash
Worst place ever! They damaged the underneath my car and then say it's not their fault.
Business response:
Hello, Mr. ******did file a claim and it was his engine cover that was coming off which is underneath his vehicle. This part does not get touched by any of our equipment unless it was already hanging down or was loose. and then it can unfortunately get further damaged. We can always walk Mr. ******through our carwash and let him see that there is nothing inside the carwash that would touch up underneath his vehicle to damage this if he would like. Thank you, Mike's Carwash
They used to be top notch .I was very disappointed today bugs still on front of car wheels still dirty for 22 dollars I expected a lot more I should not have to wash it myself now to make it look good pretty sorry!!
Went to Springdale location this morning and what a waste of money and I just purchased a 6 month pass for car washers. Door panels weredirty, front and back bumpers were dirty, and hardly any tire shine on the tires. I basically came home and had to wash the car again. Hopefully I can get my money back.
Business response:
Hello, We apologize that your vehicle was not clean after using our services. Our special programs team will be happy to further assist you with this. You can reach them at ************or at ****************************** Thank you, Mike's Carwash
Mikes car wash on colerain damaged my truck !!! The gentleman that was working failed to tell me to put my car in neutral, and my car dropped down very low onto the rack to go onto the car wash and now my radiator is busted and my water pump is busted. My car is not drivable at all.
Business response:
Was a claim filed on this? As a customer you are always able to go to the location and file a claim. If you have a claim, please indicate your claim number and name that would be helpful, and I can look into this incident. Thank you.
This is not the first time I have had damage to a vehicle that I own from a wash at Mike's Carwash. I visited the Mike's on Dupont Road in Fort Wayne on 2/9/24 at 3:52. So to say the least I knew the answer before I even submitted the claim. Ask your shift manager, I have the employee number should you want it. I told the employees I knew the outcome before it even started. Your shift manager/employee was professional and tried to clean it, they also mentioned that they washed that side of my vehicle as I entered the wash an... read more
Frequently asked questions about Mike's Carwash
How is Mike's Carwash rated?
Mike's Carwash has a 4.1 star rating with 658 reviews.
When is Mike's Carwash open?
Mike's Carwash is closed now. It will open at 7:00 a.m.