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MINI
- Automotive
- Boston, MA
About this business
Location details
1168 Commonwealth Ave, 3rd Floor, Boston, MA, 02134, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Did not put any oil back into my engine Almost had an engine failure after I picked my car up from having a new gasget replaced as I was driving the warning lihht went off on my dashboard saying the car was "dangerously low on oil" total jole right? Noooo I returned to service department the service rep apologized had the car runnee fill my enfine with some strat cans of oil he found laying sround in the service bay what a joke and the price for all of this was over $900 the service department is ripoff city I have had my BM... read more
Business response:
I apologize that you are unhappy. However, I have spoken with the service department and we cannot seem to recall having any customers relating to the events you have described. If you could please email Matt Krappe - Mkrappe@herbchambers.com- he would like to speak with you directly and get to the bottom of what happened here. He looks forward to hearing from you. Thank you.
Waste of time If you are the kind of person that enjoys being lied to and having your time wasted then this is the dealer for you! If you call about a car that has already been sold they will tell you its available anyway. Just so you can waste your afternoon, drive over there and have them "try" to sell you a different car. Not only did the person tell me the car is available but she also told me that if anything were to change before the scheduled test drive, she would call me. She obviously didn't. Unreal.I cant beli... read more
What a terrible dealership It may have his name on the building, but this can't be what he invisioned was the model of service Herb set out to achieve. Seems everyone wants to get their commission, but when did good customer service go by the wayside. Stay away if you value your sanity.
Business response:
I'm disappointed that we weren't able to deliver you the 5-star service you deserve. I'm eager to better understand what happened as your feedback doesn't provide any specifics or contact information. At your convenience would you mind emailing me with further details? I hope to hear from you. Best, Melissa Steffy, General Manager MSteffy@HerbChambers.com
very very bad service very hard to buy a car this is unusually. Last week I saw a used car i like on the website. so i called, a girl answer the phone and told me the finance DPT would call me on the next day. however, no one call me, so I called back, and she told me the same, the finance DPT will call you the next day to give me the number(include tax, shipping, tag...fee)day after day, She always tell me the next day. that's too funny. it's been so many days now. so, why is so difficult???
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,334 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.