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MINI
- Automotive
- Alexandria, VA
About this business
Location details
5990 Duke Street, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Customer Salesman Jeff Wannall and Sales Manager Peter Lawford were terrific. I am not the easiest customer. Very demanding in what I want in my cars and good pricing These guys went back and forth with me very patiently and answered every question or request with respect for the process I highly recommend them
Business response:
Happy to be of assistance, Jeff. Thank you for choosing MINI of Alexandria.
Great Service It’s so hard to find salespersons with honesty and integrity. Says embodies just that. Everything that was committed was done. Stas kept his word and an open line of communication at all times. He was very pleasant and helpful. This was the fastest car buying experience I’ve ever had.
Business response:
Congratulations on your new vehicle! Thank you for choosing MINI of Alexandria.
A Miracle Happen Stellar Customer Service from everyone. When I was ready to give up, they didn’t. Jerome was Awesome and a Humorous Salesmen. Thank you to the whole Alexandria Family
Business response:
Thank you for choosing MINI of Alexandria and congratulations on your new vehicle!
A very pleasant change... Unlike most other experiences elsewhere, the salesman was attentive, patient and very helpful. He knew his entire product range and all he used stock intimately. We very quickly narrowed down our options and were processed and financed seamlessly. All interactions with the staff were excellent and we were very pleased to drive away with exactly what we wanted in a very short space of time.
Excellent service. I went for a routine oil change, as I needed the car in good shape for a road trip. Frank helped me check in, and kept me informed on the service progress. He explained other issues they found, which they fixed (as there was no cost), and I was on my way in good time. I bought my Mini from Passport and have enjoyed driving it since.
Business response:
Happy to be of assistance! Thanks for the stars.
Always Treated Like A Valued Customer This year's checkup was expensive but needed to correct a few issues with my Mini. My service manager, Frank, made sure I got all the "discounts" for the services I had scheduled. What is the best is that the yearly inspection is free and you always get your car washed. There is no problem if the service is somewhat extended, you get a loaner car. Frank is very good at explaining what needs to be done and very courteous and respectful to his customers. I love my car and I believe in goin... read more
Always a first class experience! Two thumbs up!! We've never been disappointed any time we come back to Passport for service or sales! A great staff and terrific service. You guys never disappoint!!!!
Business response:
Thank you so much! We look forward to seeing you again at Passport MINI of Alexandria!
Outstanding experience all around. Outstanding all around. Young man coordinating entrance to staging garage was courteous and dynamic. Jim at the service counter was extremely engaged, responsive, and efficient. Nice spread at the complimentary coffee bar and hospitality of sales team in proximity of the waiting area further enhanced the good vibes.
Business response:
Thank you for your feedback Chris and Ana! We love it when our customers share their experiences with us. It shows us where we have room to grow and where to improve. We're happy that you enjoyed your time with us at Passport MINI; we hope to see you again!
Great all around I have had my Cooper for 4.5 years and the service is always stellar; if it ever takes longer than promised or a part is not in; they provide loaner cars to get you out until it’s done.
Business response:
Thank you for your review! We appreciate your feedback and look forward to seeing you again!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 1,181 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.