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MINI
- Automotive
- Sacramento, CA
About this business
Location details
3210 Auburn Boulevard, Sacramento, CA, 95821, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | 8:30 a.m. to 6:00 p.m. |
We called ahead to the dealership when we saw the Mini we wanted in inventory. Eric had the car prepped and waiting for us when we arrived. Test drove it and loved it! Low pressure purchase. All parties involved (including Todd English) were professional and acted accordingly.Eric made sure we totally understood the workings of our Countryman before we drove away. He continues to check on our puchase. Great experience.
Absolutely first class care and attention from Wade when we bought our Mini in June of 2006. He always kept us up to date, and answered all of our questions. The other sales people were quite nice, and easy to talk to. The service department has been very attentive also, and we've been treated extremely well by them.
"Unfortunately , Niello has TERRIBLE customer service..." Unfortunately , Niello has TERRIBLE customer service follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also. I sent 3 CONFIRMATIONS emails on AUTOTRADER.COM , one in a chat session requesting the unpublished ( ? ) price , and then waited 3 days. Finally speaking to a front desk woman , I repeated the VIN # THREE TIMES, described the car with BLUE interior ( which would narrow it down immediately ) f... read more
Unfortunately , Niello has TERRIBLE customer service follow thru. Working for Home Depot in Operations , I completely grasp the utmost importance , and hiring people who do also. I sent 3 CONFIRMATIONS emails on AUTOTRADER.COM , one in a chat session requesting the unpublished ( ? ) price , and then waited 3 days. Finally speaking to a front desk woman , I repeated the VIN # THREE TIMES, described the car with BLUE interior ( which would narrow it down immediately ) for 99% of people , and then was asked WHAT MY FIRST NAME W... read more
"After bringing my Mini Cooper to this shop, they..." After bringing my Mini Cooper to this shop, they recommended a new valve cover gasket, after suggesting that oil plugs needed changing..... we agreed. While working on that, they called, informing us that the valve cover itself was cracked and needed replacing... after all that work, now it leaks and burns a lot of oil... Niello mini offered to check it for more money :(
I have purchased two Mini Coopers from Niello Mini. The first was a 2013 r56 Hardtop. When I purchased the car in 2013, The salesman marked the price up 10% $2000. At the time this was my first car buying experience, so I was a little upset but just assumed this was the norm and didn't speak up or try to negotiate. Other than this the car was great and I loved it! My second Mini I purchased from Niello was a 2015 F56 Hardtop S. My Motoring Advisor was Kevin Powell. Kevin is a great guy and a lot of fun! I special ordered my ... read more
Business response:
Paddy, thank you for your feedback. Along with our staff, I value the quality of each customer visit to our store and am guided by our company's core values. I would like to personally discuss your experiences at Niello MINI with you. Please call me directly at 916-480-4301 at your convenience. Thank you, Matt Ryan, General Manager
Went to this dealer a few weeks ago looking to buy a used mini. I saw one online and went in to take a look at it. I had cash in hand, although I am only 19. I was approached by a salesman and chatted him up about the car and other stuff, what I was looking for, why, etc. I explained to him I had the money, and would be buying a mini by Friday (it was a wednesday afternoon). He didn't seem very interested but I stayed and kept asking about the car, its options, etc. He took me inside and printed out the ad, and the carfax fo... read more
Walked through the showroom and "host" was too busy on computer to acknowledge me and the one salesman was with another customer. So I went to the parking lot, in/out of cars for 30 mins, still no help. So went back inside to grab brochures, "host" still playing on computer. I called the GM of the dealership who promptly called me back and was very nice and invited us back in. We went back to give them a second chance. While the GM was very nice, the head of the MINI sales was a bit of a slime. He met us when we went back, n... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.7 star rating with 643 reviews.
When is MINI open?
MINI is closed now. It will open at 8:30 a.m.