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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Inspection, oil change and ding repair" As you read this keep in mind that I reside mostly in Cape May NJ and had this app scheduled for about 1-2 months in advance as I have to plan to drive back and stay over a day or two for the service. Usually I am quite pleased with your service, but the last time I was in there were several issues with the service. I dropped my car off and was given a loaner, it was only going to take a couple of hours. After about 2 hrs,I received a text stating that the car was finished... when in ... read more
Business response:
Thank you for taking the time to speak with me today regarding your concerns with your recent service visit. Per our conversation, our parts department will send out the touch up paint that was ordered for you. We look forward to the opportunity to restore your full confidence in our service team demonstrating the superior level of service you have typically come to expect here at Otto's MINI. Thank you again for sharing your feedback and for being an important part of our continuous service improvement process.
"Not quite the great experience received at Exton location" I found the entire experience to be uncoordinated and disorganized, which is far from the experience I used to have at Exton. First, it is a difficult location to actually get into if you are traveling south on 202 because you cannot make a u-turn at Penn Oaks and you cannot access the lot from Penn Oaks without a special decal on your car. I sat at the gate waiting for it to open and then phoned the service center to ask how to access the lot. Instead of just telli... read more
Business response:
Thank you for your valued feedback. We regret to hear of the difficulty you encountered upon your arrival at our new location. Please be assured we are working hard to integrate our both brands in our new location. We're pleased to hear Preston was able deliver the excellent service you have come to expect at Otto's MINI. We look forward to demonstrating a more streamlined arrival experience and showing off our new MINI showroom on your next visit.
"Oil Change and a "leaky" tire" I took my car in for the scheduled oil change. I mentioned that my front passenger tire kept losing air. That morning as I backed out of our garage I had less than 10psi. So happy that there is a WAWA within 5 miles of our home. Filled the tire and proceeded on my way. Fortunately, we purchased the tire protection. I was back on the road in about 2 1/2 hours with my oil changed, new tire on the front passenger side, and a nice clean car.
Business response:
Great to hear we were able to address your tire concerns and get your maintenance up to date quickly and efficiently. Thanks again for choosing Otto's MINI.
"Average " Quick to send you to the sales Deparment. Very nice that my mini was washed. Service rep was nice but not very friendly. First person we talked to didn’t informed me he was going to be away for long period of time so it was awkward calling him with questions and had to deal with someone else.
Business response:
Thank you for your feedback! We regret to hear we did not communicate with you in a timely and effective manner on this visit. We hope to have the opportunity to demonstrate a more friendly and efficient experience on a future visit.
"issue not fixed" The problem my son brought the car in for was not identified or fixed. However, they did identify multiple other issues to fix. My son states the car is still making the noise and took a video of the noise to show the dealership so they can diagnose and fix the problem.
Business response:
Hello - although Jesse came in with a clunking noise in the power steering at low speeds, we were not able to duplicate the noise while here. We did, however, find a power steering leak and repaired it. It seems that did not help. We did just receive the videos that Jesse sent and hear the noise while it looks like the car is stationary. Charlotte has reached out to Jesse to try and resolve his concerns.
What a nightmare. Lousy service and salesperson( Michelle). Left waiting for 20 minutes with no explanation. Low ball on our trade-in and offered us lousy rates. Lots of attitude. We went to Main Line Mini and got fair trade in value and a far lower rate. Run away.
Business response:
Mr. Carmichael, Thank you for taking my call the other day. I was dismayed to learn of your experience, and quite frankly, I was embarrassed. We really strive to make sure we provide the best experience possible for everyone who walks into our dealership and in your case, we obviously failed. I have taken what I learned from our conversation and begun implementing changes to avoid this type of situation in the future. It is my hope that someday you will give us a chance to prove that we are a better dealership than what you ... read more
Sales Rep had over-boooked both himself and the sample car for the new Mini Countryman S ALL4. Worse yet, he had flat-out lied about the availability of a manual model of the car being available to test drive. As late as 11 AM that same day, he failed to contact me and let me know it wasn't available. When it became clear that we were not going to buy a car without test driving the exact model (a fact I had repeated to him SEVERAL times via e-mail), be became dismissive and down-right condescending to my wife, who, if he had... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is open now. It will close at 6:00 p.m.