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MINI
- Automotive
- Exton, PA
About this business
Location details
305 W Lincoln Hwy, Exton, PA, 19341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Easy to work with, patient in answering questions" Pete was easy to work with. I knew what I wanted, Otto's had what I wanted and in just 2 phone calls we had the deal worked out. The key was clear communication on the key parameters. he got that and did NOT try to complicate the sale. Thanks for making is so easy!
Business response:
Buying a MINI should be easy. We're pleased to hear Pete facilitated the experience that suited you so well. Thank you for choosing Otto's.
"Great experience buying from Otto's" Pete was extremely knowledgeable about the vehicle I was interested in and ultimately purchased. He made the buying process virtually stress free and answered all of my questions without issue. Anytime I asked for documentation or other information he was quick to respond with exactly what I was looking for. I would encourage anyone interested in a Mini to check out Otto's and to work with Pete if possible. Thanks for the great experience!
Business response:
Outstanding! Thank you for recognizing Pete for facilitating the efficient, streamlined purchase experience you were looking for. Thank you for choosing Otto's.
"Prompt, efficient and courteous." It was one of the easiest car buying experience we had. We had productive, straightforward yet convivial conversations with Pete. We would certainly consider buying another car from Otto's especially if we dealt with Pete.
Business response:
It's great to hear Pete facilitated the purchase experience that suited you best! Thank you for choosing Otto's MINI!
"Efficient and helpful" Preston helped clarify some of my questions and kept me up to date on the status of my servicing. I appreciated the initiative he showed to keep me informed and back in my car in good condition. The service link is definitely a helpful tool to help the customer understand what the service center recommends and why work needs to be done. My only complaint is seeing a charge labeled “other” on my bill to change one tire and not having it clarified what exactly that means.
Business response:
Thank you for your valued feedback. Please contact Preston directly at 610.455.2830 for clarification on your billing question. Thank you again for servicing with us.
"Our experience was excellent! " Service experience was excellent. We will definitely be bringing our Mini back to Otto's in the future for our service needs. Thanks for your professional approach
Business response:
Thank you for servicing your MINI with us. We look forward seeing you again on a future visit. Enjoy the fall motoring season!
"Not sure my experience is finished" An apparent communications glitch occurred where we never received a call that our car was ready. It happens, unfortunately we tried to find out about the car twice with no return communications. I was able to catch Preston during the day and arrange a pick up of the car. I drove it home and the first time we went to use the car (this morning) a bunch of sensors lit up the dashboard. So I am bringing it back for what I consider service visit 1B. Hopefully our issues can be easily resolved... read more
Business response:
Thank you for your valued feedback. We regret the miscommunication with the preferred contact information best to reach you. Thank you also for coming in today to address your weather related tire pressure concerns and to clarify the fuel quality requirements for your MINI.
"Mini Cooper " Mike Dixon was extremely knowledgeable and friendly throughout the entire purchasing process. The process of procuring a Mini Cooper couldn’t have went smoother. Thanks again!
Business response:
That's the Otto's MINI way of doing business. Thank you for kind words for the purchase experience delivered by Michael D. Enjoy the fall motoring season.
"Mistook experience for High-end All Inclusive Resort" My experience was on par with a high-end all-inclusive resort. Newly renovated service, sales showroom was worth the investment. Planning on scheduling my next service at Otto’s.
Business response:
Outstanding! We're thrilled to hear your visit was the great experience we always strive for. Thanks again for choosing Otto's MINI. We look forward to your next visit.
"Excellent service" Otto’s provides an excellent overall service experience. You are greeted undercover and taken to your Service Rep, Preston in my case. I chose to wait for my service to be completed so Preston escorted to the waiting area after he checked me in. The waiting area has excellent secure wifi, a well stocked coffee and snack area. Preston kept me updated on progress via a series of test msgs. my service was completed in approx one hour. Preston thoroughly explained the itemized service record and also schedule... read more
Business response:
Excellent! We're delighted to hear Preston delivered the great experience we strive for at each visit. We'll see you soon for your BMW visit. Thanks again for choosing Otto's!
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 2,349 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 10:00 a.m.