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MINI
- Automotive
- Ann Arbor, MI
About this business
Location details
3500 Jackson Rd, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My experience with buying my new 2014 Mini was outstanding! Sarah and Sue went out of their way offering test drives, answering endless questions and wishing to help us order a car that would meet our specific needs.
Business response:
Congratulations on your 2014 Mini. We thank you for your business and your kind words regarding your experience with Sarah and Sue. Best Regards, Jim Farkas General Manager
"Tried repeatedly to get test drive info. Could not get..." Tried repeatedly to get test drive info. Could not get car details or availability. Poor communication over multiple tries and no follow through. Chad at Southfield mini set up everything we wanted in one call.
Business response:
We sincerely apologize for our failure to respond in a timely fashion. We wish you much luck in your search for the perfect MINI. Best Regards, Jim Farkas General Manager
"They tell you it’s broken when it isn’t " This has happened twice now! I take my car into the Mini of Ann Arbor (Mini Cooper dealership) and both times they have tried to sell me or have me fix parts on my car that did not need fixing. I took my car in for a flat and they came out telling me my car needs a new battery and my driving belt had a tear in it and that I should get it fixed right away and that they would be happy to do it for me while I wait. I told them no thanks and they still tried talking me into at least fix... read more
Business response:
My name is Jim Farkas, I’m the General Manager for MINI of Ann Arbor. I have tried to reach out to you on three separate occasions to discuss your concerns but your voicemail has been full. Please reach out to me via email jim@germainmotorco.com, as I’m traveling right now, so we can provide the quality of service you deserve. This sounds like a communication error but I would like to talk with you in detail about maintenance along with the belt issue that an average mechanic will not notice. Your factory oil change (MINI pa... read more
I called the dealer and told him that I was willing to drive 3.5 hours to purchase a vehicle in their lot if they were up front and honest about the condition of the vehicle. He took additional pictures of the vehicle to show the minor blemishes. I told him I would be there the next day, and would let him know when I got on the road. I did so, and let him know that my GPS said I would be around 3 PM. He sent me a text back confirming that, and then even ent an e-mail confirmation of the appointment. I made the trip to find t... read more
Business response:
We sincerely regret the situation which occurred during your visit to our dealership. Your experience with us was not that of a typical Germain experience and we truly apologize that we failed to meet let alone exceed your expectations. Our offer to cover the cost of the gasoline for your trip remains, we would be more than happy to honor this offer and send a gas card to you now. Again, our sincerest apologies for failing to deliver a quality Germain experience. Best Regards, Jim Farkas General Manager
My mini needed service. i asked advisor when is a slow day. he said wed i brought the mini for repair. i told him i was waiting for it. He told me where the lounge was in the dealership. i went had had some breakfast and was gone for 3-1/2 hours. i came back and asked was the car finished. They stated it had not been worked on. WHY DO YOU MAKE AN APPOINTMENT IN THE MORNING AT 9:30 if they aren't working on it. I asked to see the manager he was not in. he is also the manager of the honda in ann arbor, i called there he was no... read more
Business response:
We sincerely apologize for any misunderstanding or miscommunication on our end that set any unachievable expectations. The required repair although a slow day did require several hours and unfortunately was best for you to leave the car with us. We thought our offer to discount the work and provide a loaner vehicle due to our failure to advise you correctly of the proper time-frame would have been an acceptable alternative. We are sorry you felt that this too did not meet with your expectations. We stand behind our offer and... read more
I was in a hurry to get a replacement for my recently-deceased car. I went to Mini and described my needs to Jonathan McClair. To my surprise, he actually suggested that a mini wouldn't be a good fit for me, and instead pointed me at a great deal on a car that was being sold WAY below its bluebook value. He worked the financing with me, didn't pressure me, and made sure everything fell into place on time.
Business response:
We thank you for your kind feedback regarding your experience with Jonathan and for your business. We are pleased to know that he provided you a quality car buying experience. Best Regards, Jim Farkas General Manager
This dealership has made it clear that customer service is not a priority. We have been trying to work with them for almost 2 months and they continue to be unhelpful and in many cases unresponsive. Worst customer service team I've ever encountered.
Business response:
We’re sorry you feel this way about our dealership. Our team is truly dedicated to customer satisfaction and have been working closely with the owner of the MINI to ensure his complete satisfaction. Best Regards, Jim Farkas General Manager
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 522 reviews.
When is MINI open?
MINI is closed now. It will open tomorrow at 9:00 a.m.