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MINI
- Automotive
- El Paso, TX
About this business
Location details
6318 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Helpful and Patient Michael was very helpful and patient with my questions about my new car.
Business response:
We are more than happy that we could provide you with a wonderful car-buying experience. If there is anything we can do to further your satisfaction, please let us know. Hope you are enjoying your BMW!!
Bad service Since the first time I contacted the dealership I experienced bad service. I made an online appointment to have my car picked up for service. The person assigned to me called me to work “to verify the address” because he said he needed it after I had entered all the information online. I couldn’t answer the phone because I was at work, so they never came to pick up my car. I had to drive it to the dealership. The service advisor was not very communicative. He told me there were no loners available for 1 month. Wh... read more
service promotions They asked me for my information, I explained what type of service promotion I wanted to use and they told me that it was fine, that when I arrived I would show it to the person who attended me, and said that this promotion does not apply to my car, and that it would be more than double if you wanted to. why? since you make an appointment they tell you that my vehicle does not apply so as not to waste my time.
Business response:
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director
BMW put my entire family's life in danger This has been the worse experience we have ever had buying a car. We bought a pre-owned Mercedes GLK 350 2013. I want to start by saying that the salesman Jesus was very rude to my wife, even on the day we went to sign the papers Jesus didn't offer a chair for her to sit on. Jesus offered us as part of the deal that they would fix some small scratches and make a detail wash and said that the car passed the inspection, we found out that one of the tires was in very bad shape, and coul... read more
Worst service ever!! Had the worse experience with the finance manager of this dealership. All they want is your money and not even interested in helping you out to benefit the customer. I definitely do not recommend purchasing a vehicle from this dealership plus it’s not even a one stop shop that takes all day, they make you go back and forth a thousand times to finish the whole process and waste your time without even apologizing for it.
Promises they cant keep Sales men seem to promise you things for you to sign agreement. Do not buy there. I bought used truck needed battery and I made him added on contract battery replace and sales men assure me he will even go and pick me up if battery died. Well sure did I called him he said SORRY IM ON VACATION TILL NEXT WEEK. I finally had a chance to go then I talked to sales manager and same thing he assure me a battery replacement and he said I’ll call you tomorrow well a week after he hasn’t call me back and as of ... read more
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns, we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jorge Salas Sales Manager jsalas@bmwofelpaso.com
Coding couldn’t fix my cars issue still charged me full amount waited nine hours at the dealership, worst customer service i have ever received quite unbelievable that the service department operates this way.
Business response:
Thank you for bringing this to my attention. I apologize for your overall experience with our service department. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director
Charge for repair that they didn’t fix Went to get my transmission on my x3 programmed , they couldn’t complete task. Charged me anyway , do you think this is fair? I don’t, just my opinion
Business response:
Thank you for bringing this to my attention. I apologize for not repairing your transmission. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director
My car was in good condition for the service and o Very unhappy with the service technician and could fix the problem he did on my car service advisor was trying to sell me service for a screw up on my car
Business response:
Thank you for bringing this to my attention. I apologize for your service visit. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte General Manager
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 919 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.