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MINI
- Automotive
- El Paso, TX
About this business
Location details
6318 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Recall My vehicle had a couple of recalls. I took it to bmw of el paso i was treated like they were doing me a favor. I guees the good service is only when you buy a new vehicle. By the way the front bumper of my vehicle was damage.
Business response:
I apologize that you experienced this during your recall visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you atcugarte@bmwofelpaso.com. Christian Ugarte Service Manager
Worst service ever! Rip offs... Took car in for service, they offer sanitized and washed car after service due to covid but we get there pay 1k for a so called diagnostic fee and parts and labor. No customer service, when I got there, Chris was unwelcoming. I had to ask to get car washed as advertised and more importantly sanitized. AMD sont let me tell u about the rest just dont go here to service ur vehicles. Bad customer service and way over priced.
Business response:
Thank you for bringing this to my attention. I apologize that your experience has been unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christian Ugarte Service and Parts Director (915) 887 - 6120 cugarte@bmwofelpaso.com
There service is very poor There service is very poor they don't know how to fix the car they charge you a lot of money no good. No good. No good .no good.
Business response:
Thank you for bringing this to my attention. I would like an opportunity to fix this and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director
Horrible used car manager Swenson The manager, Swenson, made it very difficult to finalize purchase. He changed price of car once i decided to buy. Then, after giving my deposit he threatened to keep it or take it because I was out of town and cd not travel back immediately due to Corona virus cancellations. I got someone to go pay the rest with a power of attorney to sign for me and get car titled to me. But the arrogant manager forced him to title it in his name, causing me to now have to incur double taxes for title work.... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Gary Swenson General Sales Manager gswenson@bmwofelpaso.com
Not a happy customer this time. Usually service is good but this time it was very disappointing. Brought the car in for spark plugs replacement a couple of days ago. The tech didn’t place them properly and on my way back home it startled right in the middle of the highway. Had to return it back and got a loaner till they got the plugs (that got burned from that incident) replaced again. Hopefully their techs learned the lesson this time to avoid problems like that in the future.
Business response:
WillB, Thank you for bringing this to my attention. I apologize for what you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at cugarte@bmwofelpaso.com I look forward to speaking with you. Christian Ugarte Service and Parts Director
Just horrible We brought our BMW X2 to get its scheduled service over notification from BMW El Paso and to get a recall taken care of; NHTSA CAMPAIGN NUMBER: 18V465000, Crankshaft Sensor Firmware may Cause Stall. The email we got from the dealership offered a loaner, and of course we were told none were available. The dealership then offered a rental in which we had to wait 20 mins just to get picked up by the rental business. They gave us the lowest offerable vehicle and we had to pay for the gas since it was a rental and n... read more
Business response:
Thank you for bringing the recall work and vehicle condition to my attention. Can you please contact me so I can try to make this right? Christian Ugarte Service and Parts Director (915) 887 - 6120 cugarte@bmwofelpaso.com
Didn’t need tires I took my BMW lease in for service with 29.000 miles on it. I was told I needed an alignment but they came back and said that the rear tires were worn. I said that I was turning in the car in 6 months so just go ahead do alignment only for 189.00. When I went to check out the bill was over 600.00 because they had put 2 new tires on the rear. I told them that I hadn’t agreed to buy new tires but the service writer said I had authorized them. BS... she said the tires were at 1/32 of tread left and that they h... read more
Business response:
Hi MCT, Thank you for bringing this to my attention. I apologize for what you have experienced in our dealership. I would like an opportunity to address your concerns and to earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte Service and Parts Director
Service only Was told my vehicle would be ready by 11:30 but wasn’t able to pickup until 3:30 pm. Received call that tech had left tools and had left in car. Came by home to pick up
Business response:
Hello there, I am sorry for the delay in completing your work and for our lack of communication on this delay. Can you please contact me when you have a moment so I can make up for this? Christian Ugarte Service and Parts Director (915) 554-6120 Direct cugarte@bmwofelpaso.com
Worst experience ever,,, !!!!! As a bmw owner and fanatic for 19 yrs, lived in 3 other cities and used Bmw facilities, I must say this is my worst experience ever.. very poor customer service, took my vehicle in for a recall with an appointment, didn’t get call back or updates for 1.5 weeks ,, called multiple times chasing around the the service advisor,, all I was asking for is the updates ,, they didn’t even get to vehicle until day 8 or 9, Service adviser named karina/korina, very rude and defensive when called. Also obse... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at (915) 887 - 6120 . I look forward to speaking with you. Christian Ugarte Service and Parts Director
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.4 star rating with 919 reviews.
When is MINI open?
MINI is open now. It will close at 8:00 p.m.