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MINI
- Automotive
- Peabody, MA
About this business
Location details
209 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
Would not recommend.. bad experience all around.
Business response:
Colin, Thank you for your review. We apologize that you did not have a favorable experience. We'd like to learn more to see how we can make it right. A manager will be in touch to discuss this further with you.
I recently purchased my second used mini from M.O.P. Unfortunately, I will not be returning. They are claiming my rotors passed "their" inspection. Well, when I brought my car to be inspected in Maine it DID NOT PASS the first establishment I went to. I received phonecalls with differnt messages, one said, "unfortunately, the rotors don't need to be replaced. It passed our inspection." The second one said, "call to set up an appointment." I called this morning to try to get this sorted. STILL WAITING for a return phone call.... read more
Business response:
Marianne, Thank you for your review. We apologize that your experience was not acceptable. We are looking into your account now, and a manager will be in touch to discuss this further with you.
May 31 2019 I went to mini Peabody ma at 209 Andover st Peabody Ma to order a extra key from a rental car from enterprise . I asked when the key would be ready , the salesperson said on the next business day , and he said that they would call me on the next day do pick up. on June 1st I called to pick up the car key and the salesperson said he send direct to the enterprise . Iwent to the enterprise on Sunday morning , because at the time I called to Mini Cooper the enterprise was closed on Saturday, was about 1pm. When I wen... read more
Service department let sit for 3 hours waiting for my car...I finally went to check and had been done... no one came to tell me so I could leave...from the moment I bought my mini from here there has been so many issues...awful...I will never buy another mini from this location
Business response:
Priscilla, thank you for your recent review. I am sorry to hear about your customer service experience at our dealership. I would like the opportunity to speak with you regarding your visit. Please contact me at your convenience to discuss further details. Gary King, gking@minipeabody.com
Not one to write a novel of a review. My sales person was a nice guy. That’s about it. Purchased used car about 2 months ago. They claimed thorough inspection of all used cars they sell. Within 48 hours dropped car back off at dealership as it leaked oil all over my new garage floor. Tried to get me to take car back as it was only a $17 part that needed replacing to stop leak. Informed them it was terrible first impression and had no interest in keeping car. Took multiple calls and weeks to get deposit back. In meantime it w... read more
I think they treat people very well. Got an appt in a day. Need to go back as they needed to order a horn.
The service in this dealership is a joke ! Employees there are very unprofessional , Wouldn't return calls , make you feel like you are asking for favors. Compared to Acura the Mini of Peabody is a joke . Who ever owns this place needs to make some changes. On top of that, every time I have to drop the car off, for something they never have a loaner .
Business response:
Hi Nina- I am sorry to hear about your dissatisfaction with your recent customer service experience at our dealership. We strive for exceptional customer service and I would like to find out what we can do to turn this around. I would like the opportunity to speak with you regarding your visit. Please contact me at your convenience to discuss further details. Gary King, gking@minipeabody.com
The price of tire rotation, balancing, and alignment was pretty steep. I could have gone to many other places for such a basic task and paid less than half the cost. However having a service plan for everything else and working 70 hours a week made it the only opportunity I had. Not worth the 3 hour drive from Maine.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 1,122 reviews.
When is MINI open?
MINI is closed now. It will open at 7:00 a.m.