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Monarch Transport Group Inc
- Vehicle Shipping
- Fort Myers, FL
About this business
Location details
7051 Cypress Ter, Suite 206, Fort Myers, FL, 33907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 9:30 p.m. | |
| Thu | 8:00 a.m. to 9:30 p.m. | |
| Fri | 8:00 a.m. to 9:30 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | 9:00 a.m. to 5:30 p.m. |
Worst customer service I have ever experienced. Failed to send a copy of the contract, drug out making arrangements and then did not honor their original quote. Stated a hauler had been secured at a higher rate but no one showed up and we were provided no updates. When we called understandably upset we were treated like we were in the wrong. DO NOT DO BUSINESS HERE UNLESS YOU WANT TO BE OVER CHARGED AND TREATED POORLY.
If you don’t want to end up dissatisfied, avoid using Monarch. After my vehicle was delivered with $2,500 in damages, that’s when the problems really began. The carrier who Monarch subcontracted to pick up the vehicle claimed they never even knew about this job and said the load was actually “hijacked” from dispatch—even though Monarch had provided me with all of the carrier’s information along with an insurance binder. I filed a claim, but now I’ve been told the vehicle description does not match what’s listed on the insura... read more
Didn't show up when scheduled, didn't call. I only found out they needed to reschedule to the next day when I called to find out if they were coming. Then the next day they didn't show up either. After multiple phone calls, I finally reached someone. So then they found someone else who could do the tow for me, at a 50% increase in price. I cancelled the order and I'm now hoping they don't give me a hassle about refunding my deposit. Terrible communication, no service. One star is too many.
Such a terrible experience from the start. They underbid every company by almost $400 but couldn’t find a driver for more than 3 weeks. When they finally did I was told the price went up to $1400. Then when a driver finally picked up my car I was charged an extra $150 for personal belongings in the car. SHADY AND STILL HAVEN’T HAD MY CAR DELIVERED.
Not a reputable company.
We tried to call to get in touch with Angelina but unfortunately never got a call back. We was asked if the car can get picked up a day earlier, what was really inconvenient for me and my toddler but whatever, at least the car gets there. We got told we had to pay $150 more than agreed on. No problem, at least the car gets there on time for sure when it gets picked up even earlier right? It got picked up on Monday and was left in Philadelphia for multiple days (I have screenshots of the location of the car). It was suppose... read more
The communication was terrible. I scheduled for a pick up and three days later no driver was located for my transportation. Because it was a rapid service request I ended up having to go with another company because they did not have a transporter for my vehicle. I told them I would have to cancel because they could not meet the deadline that I was facing and they charged me a cancellation fee, even though they did not have a driver. When I called them regarding the cancellation fee that I was charged, they claimed the accou... read more
Business response:
We’re aware of your repeated posts and feel it’s important to set the record straight. You requested rapid service, and our terms—which you agreed to at booking—clearly state that cancellation fees apply once the dispatch process begins, regardless of whether a driver is ultimately confirmed. Your claim that we blocked your number is false. We do not and will not block customers; however, if ongoing communication becomes disruptive after your concerns have already been fully addressed, we may limit contact to protect our st... read more
They are absolutely terrible, they blew the delivery promise by 3 days so I had to get a greyhound 2 hours away to my travel nursing contract location. Then they didnt honor the 100 mile from original delivery destination without up charge promise. When I tried to call them out over multiple phone call including multiple in which the carrier company was merged in on the line, they placed me on holds which were auto disconnected. After that they blocked me from all monarch lines and left me with the 300 dollar upcharge from t... read more
Business response:
We’re sorry to hear about your experience and appreciate the opportunity to clarify a few points. At Monarch, the delivery estimates we provide come directly from the carrier or their dispatch team at the time of assignment. While we do our best to select reliable carriers and communicate accurate timelines, delays can sometimes occur due to unforeseen factors outside our control. Regarding the additional charge, all pricing and delivery terms are discussed and agreed upon before dispatch. If a carrier ever requests more t... read more
I tried to use them, they are a scam!!!! they lie and play games!!!
Business response:
We’re sorry to hear you feel this way. Monarch Transport Group is a licensed and bonded broker, and we take all claims of dishonesty seriously. If there was any misunderstanding or issue with your order, we’d appreciate the opportunity to review it. Please contact us at support@monarchtg.com with your order number so we can look into it further. —Monarch Transport Group
Frequently asked questions about Monarch Transport Group Inc
How is Monarch Transport Group Inc rated?
Monarch Transport Group Inc has a 4.3 star rating with 1,089 reviews.
When is Monarch Transport Group Inc open?
Monarch Transport Group Inc is closed now. It will open at 8:00 a.m.