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Mosaic Community Health - Conners Health Center

4.7

About this business

Location details

2065 NE Tucson Way, Ste 110, Bend, OR, 97701, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 6:00 p.m.
Tue7:00 a.m. to 6:00 p.m.
Wed7:00 a.m. to 6:00 p.m.
Thu7:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.7843 reviews
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Debra L.'s profile image
Debra L. 
a year ago

Not feeling collaborative. Poor response to sharing lab results with me. Doesn't order preventative labs without my request. Didn't make it easy to obtain refills. 

Business response:

Thank you for your feedback and for letting us know about this issue. We set a high standard for ourselves at Mosaic and welcome opportunities to improve our service. If you would be willing to discuss further, please get in touch with us at 541-383-3005. 

Renna A.'s profile image
Renna A. 
a year ago

Called in last month very sick. Scheduled a phone appointment with a doctor. The receptionist asked if I would like to speak to a rn (Rachel triage) and that she could possibly help with my symptoms until appointment. Rachel asked me a couple of questions and then ‘diagnosed’ my systems over the phone and she canceled my phone appointment with doctor and advised I go to lab. I asked her to please not cancel my appt, but she did anyway. She said I had pneumonia.I then had to call back to make another appt. The doctor must hav... read more

Business response:

Thank you for your feedback and for letting us know about this issue, Renna. We set a high standard for ourselves at Mosaic and welcome opportunities to improve our service. If you would be willing to discuss further, please call us at 541-383-3005 or send a message through MyChart. 

Ellen S.'s profile image
Ellen S. 
2 years ago

I'm Transgender and I'm disappointed that some of my medial questions weren't addressed . 

Business response:

Thank you for your feedback and for letting us know about this issue, Ellen. We set a high standard for ourselves at Mosaic and are truly sorry to hear that standard was not met in your experience with us. Please get in touch with us at 541-383-3005 or on MyChart to discuss further. 

Ramiro L.'s profile image
Ramiro L. 
2 years ago

I felt as though my problems were discounted. She seemed in a rush to get me out and get onto the next patient. She was condescending and impersonal. She also tried to give me a bunch of vaccines I didn't need. When I tried to message her about my problems she didn't listen and prescribed medication that I didn't need. The only thing she really did for me was refill a prescription. The referral I got from her was to an ENT who wouldn't have been able to see me for 7 weeks, I got a different referral from a different doctor t... read more

Business response:

Thank you for your feedback and for letting us know about this issue, Ramiro. We set a high standard for ourselves at Mosaic and are truly sorry to hear that standard was not met in your experience with us. Please get in touch with us at 541-383-3005 or on MyChart to discuss further. 

Jeannine S.'s profile image
Jeannine S. 
2 years ago

He was not my primary care doctor. He was fine in that I explained I was moving and wanted to make sure my prescriptions would be current until such a time I get things switched over to a different state. He reiterated the previous doctors advice with the why. Something my primary care doctor never bothered to do. 

Business response:

Hi, Jeannine. Thank you so much for taking the time to share your positive experience at Mosaic. We know your time is valuable and we truly appreciate it. 

William B.'s profile image
William B. 
2 years ago

it was the worst. i dont feel like she even lisented to me at all. bad bed side manner. and im still in massive pain. im going back to kerry gillette pieriod! god bless u and hope no one else gets that dr. 

Business response:

Thank you for your feedback and for letting us know about this issue, William. We set a high standard for ourselves at Mosaic and are truly sorry to hear that standard was not met in your experience with us. Please get in touch with us at 541-383-3005 or on MyChart to discuss further. 

Chelsea A.'s profile image
Chelsea A. 
2 years ago

I went in for an urgent matter and wasn’t taken seriously. Bleeding uncontrollably. But the NP I saw told me it was normal and to call back on Monday if it was still happening. I couldn’t believe she told me I was fine. That evening I ended up in the ER due to excessive blood loss with even worse symptoms and complications that would’ve been avoided completely if she had just listened to me. Now I have all these unnecessary ER bills I can’t afford. So much for a trustworthy Primary. 

Business response:

Thank you for your feedback and for letting us know about this issue, Chelsea. We set a high standard for ourselves at Mosaic and are truly sorry to hear that standard was not met in your experience with us. Please get in touch with us at 541-383-3005 or on MyChart to discuss further. 

Derrick E.'s profile image
Derrick E. 
2 years ago

Sub par medical provision 

Business response:

Hi, Derrick. We are sorry to hear that we didn’t meet your expectations at Mosaic and would love the opportunity to improve. We encourage you to call us at 541-383-3005 or reach out to us through MyChart. 

Mary R.'s profile image
Mary R. 
2 years ago

I was scheduled to meet my new PCP, but she was on maternity leave and they scheduled Dr. Taplebaum instead. When conducting her physical exam about discomfort in my lower back she proceeded to pinch thick chunks of skin which was extremely painful and uncomfortable. When I confronted her that she was causing me extreme pain she said that she was unable to give me a thorough examination because I would not finalize the examination and then left abruptly. It was the worst experience I have had at a doctors office. 

Business response:

I am so sorry you had that experience. We will definitely make sure this feedback is given to the appropriate individuals and channels to ensure this doesn't happen again. I appreciate you reaching out. 

Frequently asked questions about Mosaic Community Health - Conners Health Center

How is Mosaic Community Health - Conners Health Center rated?

Mosaic Community Health - Conners Health Center has a 4.7 star rating with 843 reviews. 

When is Mosaic Community Health - Conners Health Center open?

Mosaic Community Health - Conners Health Center is closed now. It will open on Monday at 7:00 a.m.