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Mutual of Omaha Mortgage
- Mortgage Lenders
- Indianapolis, IN
About this business
Location details
8440 Allison Pointe Blvd, #400, Indianapolis, IN, 46250, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Rating updated after speaking with the bank about our loan experience. Our loan rep was good and this review now reflects that. However, the back office process has many issues leaving us disappointed & frustrated. As bank customers almost 20 years, we want First IB to be successful as they're our bank of choice, however they need to fix/address the poor customer experience we suffered through. After speaking with the bank, we are cautiously optimistic that these issues will be addressed.
Verified by Mutual of Omaha Mortgage
Chris and the First IB team made the process of applying so smooth and easy. Should we ever need another loan we will definitely go back to First Internet Bank.
Verified by Mutual of Omaha Mortgage
The process was fairly seamless. Documentation that was needed was easy to upload through the portal. Communication was timely.
Verified by Mutual of Omaha Mortgage
Max was informative, provided great customer service, and worked out an extremely fair deal for our refinance. We will be referring him and look forward to working with him in the future.
Business response:
It sounds like you had a great refinance experience with us! We look forward to working with you in the future…and providing you with the same top-notch customer service as today. Thanks for the review!
Verified by Mutual of Omaha Mortgage
Max worked very quickly to review, my financial circumstances, the current offers from other lenders, and was able to show me product options where he could save me money. I loved that no pressure was applied - just the facts.
Business response:
A simple, quick refinance process – and saving you money – is our goal every time. Thanks for sharing your experience with us, Kyle!
Verified by Mutual of Omaha Mortgage
I began working with Max in early Nov. 2019 to secure a refinance 30 yr. fixed low interest mortgage loan. As I am 78 yrs. old, Max immediately understood what I was trying to do; reduce my monthly mortgage cash flow with as little out of pocket cash expense. With Max's understanding and working closely with the "underwriters" requests for verification documentations, all requested information was provided. Max explained in detail what was needed and why to ease my mind whenever I had questions. Max was instrumental in worki... read more
Business response:
Thanks for the great review! Whether you’re an experienced homebuyer or it’s your first time refinancing, we work hard to ensure the process is not only quick but fits your specific needs and situation. We’re glad your experience was “WOW-worthy” and appreciate your business!
Verified by Mutual of Omaha Mortgage
Max was extremely helpful, especially in answering our many questions. He explained the many things we didn’t understand, and was not “pushy” at all. We really appreciated that. We had a good experience with him.
Business response:
We’re glad you had a positive experience with us! We strive to provide the best service possible with every loan experience, so thanks for letting us know Max took great care of you. We appreciate your business and hope to serve you again!
Verified by Mutual of Omaha Mortgage
After doing extensive research online on mortgage refinance, I came across First Internet Bank and was blown away by their extremely competitive rates. While I was obviously skeptical of using an online bank, FIB and our loan officer - Max Kotterman - were first class all the way, and much more attentive then traditional brick and mortar banks we used in the past. I would recommend FIB to anyone looking for awesome rates and fantastic service.
Business response:
Jason, thanks so much for your positive review and your recommendation! We understand the thought of refinancing online can be a bit unnerving at first, so we’re glad you gave us the opportunity to serve you. Thanks for choosing First Internet Bank!
Verified by Mutual of Omaha Mortgage
Had a better rate and bigger lender credit then anyone locally. Fast service. Personal service from Max every step along the way. No issues at closing.
Business response:
Congratulations on your new home, Wallace! Fast, personal service is our aim for every loan. Thanks for taking the time to let us know about your loan experience and we look forward to serving you again whenever you may need us!
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 508 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.