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Nelson Toyota
- Car Dealers
- Stanleytown, VA
About this business
Location details
980 Fairystone Park Hwy, Stanleytown, VA, 24168, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service as requested and surprise car wash today.
Your salesman Lamar Jones was terrific. Your sales management however was sorely lacking. A price offer was made by management on Wednesday that was not honored by Saturday! I will need to replace a GMC Acadia in the near future but will tend to not work with this dealership.
As usual the service department did a complete job the problem taken care of on a timely fashion Debbie Stone has always did a great job on all my vehicles I would never consider taking my vehicles to another shop . Thanks Debbie and service staff GTTuggle
All good with service department as usual thanks
Everything good as usual with Debbie and service staff
Business response:
Hi, George. We appreciate the kind words and are glad we could provide you with a positive experience!
The car is great. However, even the sales man noticed the strong smell of marijuana in the car. When cleaning the car for 5 hours after buying it and vacuuming marijuana seeds out from under the seat, the car still smelled. Carpet cleaned the car, still a faint odor. Sales man was great and the sales manager. But the car was not clean and in my opinion, not ready for sale.
I TOOK AN HOUR AND 20 MINUTES TO GET MY CAR INSPECTED AND OIL CHANGE AND TIRES ROTATED. THIS WAS WITH A SCHEDULED APPOINTMENT. WAY TO LONG TO WAIT FOR THESE SERVICES.
Me and my family have bought multiple cars from Nelson in the past. This time was different. I feel disrespected at this point. Employees didn't even act like they wanted to help with anything they just wanted me gone and out of the way. Considering that I'm such a burden to try and assist, I'll definitely be doing business elsewhere from here on out.
Frequently asked questions about Nelson Toyota
How is Nelson Toyota rated?
Nelson Toyota has a 4.7 star rating with 1,186 reviews.
When is Nelson Toyota open?
Nelson Toyota is closed now. It will open tomorrow at 8:00 a.m.