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Nelson Westerberg All
- Movers
- Elk Grove Village, IL
About this business
Location details
1201 Arthur Ave., Elk Grove Village, IL, 60007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It was an absolutely terrible experience. The movers showed up 6 hours after the window, left my goods unwatched and open in the moving truck while there goods were locked in the front of the vehicle. Went missing for 45 mins at a time during the move ( only 2 movers stayed and assisted during the process) 6 photos were broken as well a mirror, cooler and luggage full of clothes was never delivered. Also, my vacuum was broken upon delivery
Belongings took a month to arrive. Only found out about delivery time hours before. No service over the weekend. Called during regular business hours and was repeatedly routed to voicemail boxes. Person in charge of my shipment went on vacation in the middle of my delivery window, didn't notify me, and didn't pass me off to anyone else on the team. Was told I'd receive communication and never did on multiple occasions.
Business response:
Nathan, I am terribly sorry to hear that you had such a poor moving experience. I will be passing your review onto the GM of the New Jersey agency so he can handle this issue with his team accordingly. I will also be passing this to our COO of Nelson Westerberg so he is aware as well. Unfortunately, during summer months our delivery windows are much longer than usual since it is the #1 busiest season for moving so we do apologize for the delay. I am sincerely sorry again for all of the stress caused by this situation and we ... read more
Did not have responses to calls or emails. Had to follow up multiple times to get an answer. Pick up to drop off window was a month, took 26 days from the time pick up to the time it got to my new place.
Business response:
Daniel, thank you for providing us with feedback of your recent relocation with us. I'm sorry to hear of your frustration during your move. Unfortunately, during the summer months our windows of delivery are always going to be longer than usual because it is the season with the highest amount of moves. We apologize for the inconvenience and I will be forwarding your review along to the New Jersey GM and team so it can be handled accordingly. Thank you again and congratulations on your new home!
This is in regards to my recent move from MD to PA for employment through Merck. My move id # 388486. I had particular problems with my driver Victor. He was trying to do a rush job. First, I was given a delivery time of 9-10 am and he reached at 12:30 pm. I had driven 3:30 hours to make it in time for the delivery at my new apartment, only to be left waiting for 2:30 hours. While bringing my couch in, he twisted one of the light fixtures on the ceiling. Also, some of my furniture had water damage when it was delivered. One... read more
Business response:
Hi Shivangi! Thank you so much for sharing this feedback with us. I am terribly sorry to hear that you had such a poor moving experience. If you haven't already, and would like to file any claims for any items damaged during relocation/set up, please contact (847) 437-8376 to have a claims form sent over to you ASAP. I will also be sending this review over to the General Manager at our New Jersey agency so he can handle this case with his team accordingly. Again, thank you so much for bringing this to our attention please le... read more
I have received very poor service at the start of my move with Norfolk Southern and as of today ( 7/24/2018) I cannot get anyone to return my phone calls so I can get the help I need and will have to request help through my company, I contacted The General Manager on Sunday on 7/22/2018 with no answer, I called today on 7/24/2018 and hopefully I can get some help. This has been the worst move I have ever experienced and I have been moving for 30 years if anyone wants to talk to me about it my name is Kelvin Lockhart and my ... read more
In a nutshell. Zero communication, extremely delayed. Victor Morales lied to win our business. We should of signed with another company. Dealing with all Nelson westerberg reps, they were all rude, clueless and unprofessional. We are missing boxes, missing parts to our beds of which they disassembled, damaged our furniture. Hated it our experience. Will always recommend to AVOID this company.
Several items have been broken including a hand painted table. Items that should have been wrapped in paper were not. Storage cabinets were tipped over and everything inside was a mess. Even my side table on my grill is bent. The packers were jokers as they wrapped one item in just tape. Unprofessional.
Business response:
Grady, I can't thank you enough for providing feedback of your recent relocation experience with us. I have sent your review to the General Manager of our Illinois agency so he can handle his team accordingly. I am terribly sorry for the damages and stress caused during your move. I have looked into your move and have spoken with our claims department. I see that you have requested a claims form and have received it via email, but we have not received it back. I understand you are busy, but just in case you have not received... read more
Took 24 days to deliver household goods. Missed delivery window and first scheduled Ppointment outside of delivery window.
Business response:
Andrew, Thank you so much for providing us with feedback. I am terribly sorry that our team was late with this delivery. I will be passing your review along to the GM at our Illinois agency so he can review this situation with his team. We are sincerely sorry that we did not meet your expectations. Congrats on your new home and please let us know if there is anything else we can do.
Damage my washer and dryer, lost my ladder and other equipment, and have yet to follow up on where they are. This move was a mess!
Business response:
Stephen, thank you so much for sharing your feedback. I am terribly sorry that some of your belongings were damaged during the move. I have looked into your move and contacted our claims department. I see that you have not filed a claim with us but you have left a voicemail with our Atlas after hours. You will receive a return call this morning and we can sort everything out. I am sincerely sorry again for the trouble caused. Please enjoy your 4th of July and your new home.
Frequently asked questions about Nelson Westerberg All
How is Nelson Westerberg All rated?
Nelson Westerberg All has a 4.5 star rating with 1,242 reviews.
When is Nelson Westerberg All open?
Nelson Westerberg All is closed now. It will open tomorrow at 9:00 a.m.