This profile has been claimed by the business owner or representative.
Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
McKinney Nissan are crooked and they don't honor their promise or their coupons
Business response:
We are disappointed to hear that your experience left you feeling this way, and we take feedback like yours seriously. We regret that your experience did not meet your expectations, and we would welcome the opportunity to learn more about what happened. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this further.
Everytime I come to service my car, it takes over 3 to 4 hours. Like I drove all the way from north Dallas to sit in the lobby after making an appointment is crazy. When I can get my service somewhere else. That's one of the reasons I hesitate servicing with you all. Then after all this long wait, I ask for a car wash to still not get it done because both my kids and I got irritated. This last time I used the number given to communicate and the guy didn't reply after I continually kept asking for and update on the car. Not p... read more
Business response:
We understand that your time is valuable and that a smooth service experience includes timely updates and thoughtful support throughout your visit. Our team is dedicated to creating a more convenient and positive experience for every customer and appreciates feedback that helps us improve. Please reach out to our General Manager, David Kelley at (469) 634-4865 if you would like to discuss your experience further.
Very bad customer experience at Mickinney Nissan
Business response:
Thank you for bringing this to our attention. We are sorry to hear that you feel this way about your recent visit, and we understand your frustration. We would like to learn more about what happened and work towards a resolution. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can better understand your experience and address your concerns.
The service was good, but they tried to overcharge for a simple repair that only cost my brother and I to fix for about $200. A few of the lugs on three of the wheels hubs were broken. The Nissan service technician stated that the entire rear axle had to get replaced. My brother is a mechanic and we were able to replace seven of the broken lugs without replacing the entire rear axle. The service staff were nice, but not sure if I trust the technicians that perform the actual work in the back. I would get a second opinion fro... read more
Business response:
Thank you for bringing this to our attention, David. We are sorry to hear that you feel this way about your recent visit, and we understand your frustration. We are glad to hear that the service team was communicative and that the routine maintenance was completed to your satisfaction, and we genuinely appreciate you sharing the full details of your experience. We take feedback like yours seriously and would like to discuss this further and work toward a resolution. Please reach out to our General Manager, David Kelley at (4... read more
I had purchased a vehicle that is not what I went there to get I went to get a SUV and ended up with a car I changed my mind before I even picked the car up and nobody would work with me. I will take the car and trade it off at a different dealership when it is time. The only reason why I didn't get the SUV that I wanted it didn't have a warranty and it was gonna cost too much to add one on but yet they ended up tacking one on the car anyway that I didn't want. Not happy any other dealership I could've walked right back in t... read more
Business response:
We take your feedback seriously, and we understand your frustration. It is never our intention for a customer to leave feeling unheard or dissatisfied, and we are sorry to hear that you feel this way. We would like the opportunity to discuss this further and work toward a resolution. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so we can better understand your situation and explore what options may be available to you.
Poor service across the board
Business response:
We are sorry to hear that you feel this way about your recent experience. We would like to discuss this further and work towards a resolution. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can better understand where we fell short and address your concerns directly.
Their location is good. Their sales man behave is not good. They underestimate the Customer and their finance department not helping customer tried to push sale all kind of warranty and they didn't care the Finance rate which one Customer gonna pay way more than what their expectation of the price .
Business response:
We are sorry to hear that you feel this way about your recent experience. We understand your frustration. Your feedback is important to us, and we would like to discuss this further and work towards a resolution. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so we can better understand your specific concerns.
For over 2 1/2 years, nothing has never been repaired properly or repaired at all at Nissan of McKinney. The car was given back to me with no cabin filter in it at all and that's just for starters today. It's doing the same thing that I bought it in for because it was never diagnosed or fixed.
Business response:
We appreciate you taking the time to share your experience and understand your frustration with the ongoing concerns you've described. Our team aims to provide thorough diagnosis and quality service, and we regret that your expectations have not been met during your visits. Feedback like this is important as we continue working to improve consistency and communication across our service process. Please contact our General Manager, David Kelley at (469) 634-4865 so we can review your concerns further.
Attention to detail. They break stuff and try to hide it. Forget lug nuts and say it's your problem
Business response:
We understand how important trust and attention to detail are when servicing your vehicle. Our team works hard to provide careful, professional service and ensure customers feel confident in the care their vehicle receives. We appreciate your feedback as we continue focusing on improving communication and overall service quality. Please contact our General Manager, David Kelley at (469) 634-4865 so we can discuss your experience further.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.4 star rating with 12,761 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open tomorrow at 8:30 a.m.