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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I truly believe Nissan of McKinney sales good quality vehicles on their used lot. However, be aware that the bottom line price that it shows you on "THEIR" website is not what they come to the table with during a sale. When the salesman came back from the sales manager with the price, they had added $2985.00 for a reconditioning fee. "Not disclosed anywhere on their website or on the window sticker of any used vehicle". This reconditioning fee was for new tires, fluid and filter changes along with polishing. The tires on the... read more
Business response:
Thank you for taking the time to share your feedback. We understand your frustration, and we take this kind of feedback seriously. Transparency is something we care about deeply, and we regret that your experience did not meet your expectations. Please reach out to our General Manager, David Kelley, at (469) 634-4865 so we can discuss this further.
The wait time of 3 hours for an oil change. Did not let me at time of service about needing any kind of additional items. It was just emailed to me when nothing said. When I called to setup an appointment, they said no appointment needed and therefore sat and waited. Need to go back to appointments if it's going to take so long for an oil change. Will probably change to a different dealership for service and new vehicles.
Business response:
We regret to learn that your recent service visit did not meet your expectations. We understand your frustration. Your feedback is something we take seriously, and we would welcome the opportunity to learn more about your visit. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this further.
The only thing. I was sitting in the waiting and no one told me that there were recommended services. They send and email. What happened to one on one service.
Bought 4 new tires. One blew flat next day on 5 hour drive to Houston. No lug nut was included when we purchased the car. Stranded in triple digit heat with inability to change a tire along with spending money on tires that blew less than 24 hours not acceptable
Charges forvtire rotation / filter replacement way higher. Other stuff is ok
Business response:
Thank you for your review and for sharing your experience with us. We understand your frustration, and we appreciate you bringing this to our attention. It is good to hear that other aspects of your visit met your expectations, and we hope to have the opportunity to serve you again in the future.
Service Time is too long.. need to be expedite little
Business response:
Your feedback helps us improve, and we appreciate you taking the time to share your thoughts. We understand that waiting longer than expected can be frustrating, and we want every visit to be as smooth and efficient as possible. We will take your comments seriously as we continue looking for ways to better serve our customers.
Really a 3% charge to use credit card?
Business response:
We understand your frustration. Fees like this can feel unexpected, and we would welcome the opportunity to learn more about your experience and discuss this further. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this further.
I had my truck serviced on Friday, July 24 and on Monday, July 27 I received an e-mail saying that my truck was overdue for service. How can that happen? Was the actual service date not changed on the vehicle? I don't want my vehicle maintenance record with Nissan of McKinney or Nissan Carfax to reflect INCORRECT history information! Or do I need to question whether the service was actually performed? I will answer yes to the question below pending a reply to my concern.
Business response:
Thank you for reaching out with this concern. We understand confusion, and we take your questions about your maintenance records seriously. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this further.
They are overcharging for everything
Business response:
Thank you for bringing this to our attention. We understand your frustration and take feedback about our pricing seriously. We want every customer to feel confident and comfortable with their experience, and we regret that your visit did not leave you feeling that way. Please reach out to our General Manager, David Kelley at (469) 634-4865 so we can discuss this further.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.4 star rating with 12,761 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is closed now. It will open tomorrow at 8:30 a.m.