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Nissan of McKinney
- Car Dealers
- McKinney, TX
About this business
Location details
3800 S. Central Expressway, McKinney, TX, 75069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
I wasnt pleased. I found the car Id been looking for across five states but my experience was tumultuous at best. My salesman was warm and personable however my transaction was littered with inconsistencies in information relayed by management from the onset. The bow on top of my sales experience was that my used $45,000 car shuttered and stalled two days post contract signing. End result, almost a month of rental vehicle expenses just waiting for the service departments first available app.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact our General Manager, David Kelley at (469) 634-4865.
Service was outstanding. Best auto service I have ever experienced.
Business response:
Thank you for your positive feedback! However, we are disappointed to see that your experience did not meet the 5-star standard that we strive for. We would love to learn what more we could have done to make your experience even better. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
They did a great service, my car got fixed up. Only issue is this time they replaced my brake fluids without telling me or informing of new information. I was in the lobby waiting for 2 hrs with no information besides "we'll come get you when it's ready." With slight attitude.
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please reach out to Dan Irwin at Dirwin@nissanofmckinney.com.
Hated it, whole experience was bad, would never recommend
Business response:
Thank you for letting us know about your recent visit to Nissan Of Mckinney. We would like to have a better understanding about your experience. Please reach out to us at (214) 390-5370 and ask for David Kelley at your earliest convenience and we will do our best to resolve this with you.
Oil is still leaking and now I will need to schedule another appointment with the dealership.
Business response:
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Oil cap was left off after oil change
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
After the service, I saw oil leaking in small quantities and a burning smell was coming. I booked another appointment to get the vehicle checked out. I was not told that the diagnosis can take more than 24 hours. I had to leave the car for more than a day for Nissan of Mckinney to check the vehicle and fix the problem. Dealership's tech, filled the oil at an incorrect level that was causing the oil to spill from the vent.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
This was a required repair for an issues that presented before (and taken to the same dealer to be fixed) and was supposed to be fixed, however it failed again, being a safety issue and breaking down in out in the woods it was very frustrating, then when taking the truck for service we were told it would be several days until we can be seen. The treatment received by the service team was awful, additionally they attempted to charge $180 for a 15 minute job and $40 piece that was just repaired recently and under a service bul... read more
Business response:
We are very sorry we did not meet your expectations. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Same issue never resolved 2 weeks ago and they resolved after we spent money on 2 rentals when the issue could have been resolved on first visit.
Business response:
Hi Tomeka, we appreciate you taking the time to review us, despite the fact that we werent able to provide the best experience. At your earliest convenience, please reach out to Dan Irwin at Dirwin@mckinneybuickgmc.com.
Frequently asked questions about Nissan of McKinney
How is Nissan of McKinney rated?
Nissan of McKinney has a 4.3 star rating with 12,298 reviews.
When is Nissan of McKinney open?
Nissan of McKinney is open now. It will close at 9:00 p.m.