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NoA on McNeil
- Apartments
- Austin, TX
About this business
Location details
6280 McNeil Dr, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter Excellent place to live
Business response:
Verified R., we are glad we could help! Thank you again for taking the time to let us know how we did. We hope you have a great day!
Parking and Package I have been living here for 3 years. I'm mostly satisfied and that's why I am still here. However there are two things I don't like about this apartment. The first thing is the parking, some of the units come with an extra parking spot in front of the garage, but not all. I don't have that. If you only have one vehicle and you can store in the garage, then it is fine, but have stuff in small garage and my car won't fit. There are guest parking, but it appears some tenants have many cars and guest parking ... read more
Loved living here I lived here for several years and thought the property was a nice place to live.
Rat Infested Townhomes Three buildings have been infested with rats (7, 8, and 10) and management had all traps moved from neighboring buildings to those buildings leaving all the other buildings vulnerable. This has been an issue for a couple of months. It's only a matter of time until all buildings are infiltrated with rats since they are running between buildings (see dead rats on roads in between buildings). The worst part is management has not sent a notice to residents about the rat situation so we cannot take appropri... read more
Business response:
Thank you for your feedback. I'm sorry to hear your concerns regarding rodents in the buildings and would appreciate the opportunity to address them directly. A notice was sent out again to residents this week that I hope you received that encourages residents to reach out so we can address the issue quickly. Our residents are our priority at NoA on McNeil - please reach out to us noaonmcneil@simpsonhousing.com or (737) 530-6847.
Outrageous Moveout Charges I moved out and I got a bill that charged me $235.87 for painting! I lived in the remodeled unit for one year and hung nothing on the walls. I was a non-smoker, no pets, and never used the fireplace. I'm willing to pay the other charges, but the $235.87 is ridiculous. I've never heard of any property charging for wear and tear. Alternatively, I will seek assistance from the BBB.
Business response:
Hi Galen, We are sorry to hear about the charges, but the condition of the apartment paint you left was very bad, the painter we hired had to paint the entire apartment, typically we will not charge if we can do touch-up in house, but it was more severe in your case, we apologize for the inconvenience.
We are just a paycheck Management couldn't care less about your problems. They will actively contribute to issues, ignore you, lie to you, give you the run-around, manipulate you into resigning the lease. They are actively renting out units to AIRBNB guests who are constantly making noise and will do nothing about it. They've towed our cars for no reason. They've left a rodent problem largely ignored. They've promised all these amenities when you go and tour and then add things like a tiny wooden deck outside their office an... read more
Business response:
Hi Joshua, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve, our records indicate that your cars have never been towed, no rodents in your home and all our amenities are open with masks required signs on the doors. All of our gates work perfectly but does require access cards. Maybe you have us confused with a different community as we are completely sold out for the next two months. please reach out to us at 512-331-6100 to furt... read more
Verified Renter This is the worst experience I have ever had moving into a place. It is approaching 6 months since my initial move-in, and we are still awaiting repairs we requested with our Initial Walk-through Inventory Form. Many outlets did not work when we moved in. Our light switches still do not work. These units were "updated" to look better, but it is very clear every corner that could be cut was. Nothing is installed correctly. When we initially moved in we didn't even have hot water. That took several days to get ... read more
Business response:
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide.
Verified Renter There property itself is beautiful on the surface, however, the cabinets and fixtures are mostly fairly old and not in the greatest condition. They have been given new doors and hardware, but because the fixture itself is old, they fall off at random. There dog park in it's current state is not safe for dogs without heavy supervision. There are gaps in fences and are used only rarely by residents. My move in experience was incredibly negative. It took over a month to get maintenance requests addressed and thi... read more
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location.
Verified Renter Poorly maintained
Business response:
Verified R., we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Frequently asked questions about NoA on McNeil
How is NoA on McNeil rated?
NoA on McNeil has a 3.7 star rating with 180 reviews.
When is NoA on McNeil open?
NoA on McNeil is closed now. It will open at 10:00 a.m.