This profile has been claimed by the business owner or representative.
North Creek Pet Hospital
- Veterinarians
- Bothell, WA
About this business
Location details
19509 Bothell-Everett Highway, Bothell, WA, 98012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
This clinic is a joke. What has happened to pet care?
loyal clients - 23yrs 5 dogs, 3 cats. North Creek Pet hospital USED to be a phenomenal veterinary clinic with wonderful caring Dr's and staff. over the last 12mo the clinic has gone to absolute hell and it really is sad. Now corporate run, all original staff and Dr's are gone and replaced with people who have absolutely no clue what they are doing, lack compassion and are borrowing Dr's from other clinics.....we have left the clinic 2 mo ago after sitting in the parking lot for 30min for an appointment in which nobody came t... read more
Received a call from Megan, yelling at me that I missed my dogs appointment for today (that I never scheduled). The truth is- I had an appt yesterday for my very sick dog. They called me an hour before and said they had to cancel because their X-ray machine had “been broken for months”. They didn’t tell me that in the morning when I MADE the appointment and instead called me an hour before and said to take her to the ER. Fast forward to 24 hours later, Megan just called yelling at me being extremely rude, from the get-go. ... read more
Disgusted and completely appalled doesn't even begin to cover how I feel about North Creek Pet "Hospital". After reading through reviews and from my own experience over the past week.. I find it hard to believe there is a practicing and licensed DVM at this "Hospital". I am a fully licensed Veterinary Technician and have spent over 10+ years in some of the best large and small animal clinics in the country. So having dealt with the stress that can come with this environment and profession, I am usually the last to point f... read more
I would rate them lower if I could. I've never had such terrible service from this clinic before. Our dog was seen for a check up on Wednesday, we got lab results back yesterday which we were waiting on to schedule his dental procedure. On Wednesday, we purchased and paid in full for a Paw Plan, knowing our dog has a broken tooth which requires immediate attention. When discussing the lab results on Thursday, I asked to schedule the dental cleaning since we were now clear to do so. The person I spoke to informed me that th... read more
Horrible customer service. Every month it is a struggle to pick up my dog's prescription. No one pick up the phone or answer messages sent on FB. I would not recommend this clinic.
Use to be an amazing clinic. management replacement lead them to poor staffing changes. Client communication is not a thing. I understand COVID, but to not reach out about someone’s bill for 2 months?
Purchased the puppy plan for $750 for neutering and shots. They agreed to neuter puppy at 18 months. I called to have puppy neutered and they refused! Said plan expired after I already paid for it. Wanted another $600 to neuter pup. They guaranteed my puppy could get neutered at 18 months and it would be noted on my account. Office manager hung up in me and refused to return my calls. They also lied on my Google review saying they gave me a refund! Shame on you for lying!!
Business response:
Hell Meriah, If you will check your card statement you should see the refund. We are mailing you the invoice with the refund today. Thank you
Formerly a 5 star review. Not really pleased with this business lately. We bought the Puppy Plan for our dog, I felt it was a good deal initially. They gave us a print-out detailing that we got $1000 worth of service, I have shopped prices with several places, with the pricing of other establishments I would not say we received $1000 worth of service from them. -The Paw plan does not include full price of Neuter if your dog is a cryptorchid (non-descended testicle) I was quoted several times for this by them, several of th... read more
Frequently asked questions about North Creek Pet Hospital
How is North Creek Pet Hospital rated?
North Creek Pet Hospital has a 4.1 star rating with 680 reviews.
When is North Creek Pet Hospital open?
North Creek Pet Hospital is closed now. It will open tomorrow at 7:00 a.m.