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North Georgia Toyota
- Automotive
- Dalton, GA
About this business
Location details
1510 E Walnut Ave, Dalton, GA, 30721, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I brought my car in after a breakdown to have them run diagnostics and get a quote on the fix. They charge $143 to LOOK at the car. Took them 24 hours to come up with a solution, and then Bill finally tried to charge me $2,300 to replace the ECM that didnt need replaced, so I got the car towed to Leverettes Auto Repair who changed the spark plugs and cleaned the valves for $200, took 2 hours, and my car has run for weeks now. Toyota tried to screw me big time and Ill never use them again.
Prices have gone up but quality has not. The truck was dirty with oil on the grill. When I opened it to inspect it one of the grill pieces was broken from where the screws had been over tightened. I don't know if the mechanic who worked on it was new but not used to that quality of service from this shop.
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent experience. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Lauren Lindsey Fixed Operations Business Development ... read more
Oil change charge was way to high, they told me the were the cheapest around, I know that was NOT true, I didnt know it was going to cost me an arm and a leg for a oil change and tire rotation ($135) until they changed it, needless to say, I wont be back!!!
The fuel door was faulty before I bought the vehicle, but when I decided to buy the car and pointed it out to the salesman they immediately set me up for an appointment to get it fixed there at no cost
Business response:
Thank you for the kind words! Were so happy your visit at North Georgia Toyotas Service department went so smoothly. Would you mind sharing with your friends whos vehicles are due for a check-up, too? We'd love to continue providing great service to awesome customers like you. Thanks again! Lauren Lindsey Customer Relations Specialist
Not to good they do not do what I ask of them with my car. I have bumper to bumper warranty and they are constantly trying to charge me.
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent experience. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Lauren Lindsey Fixed Operations Business Development ... read more
Engine Air filter needed exchange without anyone telling me that it needs exchange!
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent experience. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Lauren Lindsey Fixed Operations Business Development ... read more
Did not rotate tires like they said. We check our tires before they rotate, so we knew for a fact they didn't. Called back over got the run around
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent experience. Im sorry to hear about your experience with our service department was less than satisfactory. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and thank you for brin... read more
Failed to do tire rotation as needed. Forgot to put new oil sticker on. I hope my oil got changed.
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent negative experience. Im sorry to hear about your experience with our service department. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and t... read more
My experience has not changed since the last time you asked me to rate it.
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent negative experience. Im sorry to hear about your experience with our service department. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and t... read more
Frequently asked questions about North Georgia Toyota
How is North Georgia Toyota rated?
North Georgia Toyota has a 4.7 star rating with 595 reviews.
When is North Georgia Toyota open?
North Georgia Toyota is closed now. It will open tomorrow at 7:30 a.m.