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North Georgia Toyota
- Automotive
- Dalton, GA
About this business
Location details
1510 E Walnut Ave, Dalton, GA, 30721, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The dealer service department dropped the ball several times. I ended up taking my truck to another local servicer to fix the issues the dealer service department caused
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent negative experience. Im sorry to hear about your experience with our service department. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and t... read more
Took my truck back 3 times and they could never fix the issue. They I stalled the brake spread clips backwards and adjusted the rear brakes incorrectly. I ended up taking my truck to a local repair shop and the issue was easy to spot. I would never recommend the service department at North GA.
Business response:
Hello, My name is Lauren and I am the Fixed Operations Business Development Manager here at North Georgia Toyota. Please accept my sincere apologies for your recent negative experience. Im sorry to hear about your experience with our service department. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and t... read more
I had appt for my service but there for 2 hours. If my salesman/Roger hadn;t checked to see what was taking so long I might have been there all day. He did get with the services manger who I got me finish in about 20 mintues. He was upset when he found out. He didn't charge me anything.
Business response:
Hello, My name is Lauren and I am a customer relations specialist here at North Georgia Toyota. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied with the service of your vehicle. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and thank y... read more
you have your info wrong. this vehicle was not serviced on 4/26/21. i sold this vehicle on 4/14/21 and have not seen it since. your op ion and suggestions are a scam. i had no problem with North Georgia Toyota with their sales and service. my service contract was cancelled on date of sale.
Business response:
Thank you so much for letting us know that you sold this vehicle on 4/14/2021. We do apologize for the confusion, please let us know if we can be of any further assistance please feel free to reach out to us. Much thanks, Lauren Lindsey Fixed Operations Business Development Manager llindsey@northgeorgiatoyota.com (706)278-1322 ext 103
I was supposed to have a credit on my account for a refunded tire that busted shortly after I got it but they refused to provide it even after I explained that the money was not refunded to my card and was supposed to be a credit on my account. They did not care and refused to honor their word. I will never come back.
Business response:
Ms. Hayes, I just left you a voicemail asking you to give me a call. We certainly want to clear this up. According to our service department you purchased a set of tires from us in October. A few days later you hit a Road Hazard while driving through Interstate work. We replaced the tire under your Road Hazard coverage, so I'm not sure what we were supposed to refund. If I have the facts wrong please let me know and we will correct any errors.
Broke a part left with a rental got car back the next day oil change sticker not replaced
Business response:
Hello, My name is Lauren and I am a customer relations specialist here at North Georgia Toyota. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied with the service of your vehicle. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (706)278-1322 ext 103 or llindsey@northgeorgiatoyota.com. We value our customers opinions, and thank y... read more
It didn't take them long to rotate my tires
Business response:
Thank you for the kind words! Were so happy your visit at North Georgia Toyotas Service department went so smoothly. Would you mind sharing with your friends whos vehicles are due for a check-up, too? Wed love to continue providing great service to awesome customers like you. Thanks again! Lauren Lindsey Customer Relations Specialist
They were on time for out appointment. For our 5,000 mile check up, rotate tires. multi -point inspection, inspect and adjust all fluid levels only took about 15 minutes. The next day air pressure gauge light came on had to take to some one else to ck tire pressure. Or drive 35 miles back to Dalton
Business response:
Thank you for the kind words! Were so happy your visit at North Georgia Toyotas Service department went so smoothly. I do apologize that your tire pressure sensor came on. Would you mind sharing with your friends whos vehicles are due for a check-up, too? Wed love to continue providing great service to awesome customers like you. Thanks again! Lauren Lindsey Customer Relations Specialist
There was a drive belt broke on my RAV4 . They checked my car and they had to order the belt but fixed it at no charge.
Business response:
Thank you for the kind words! Were so happy your visit at North Georgia Toyotas Service department went so smoothly. Would you mind sharing with your friends whos vehicles are due for a check-up, too? Wed love to continue providing great service to awesome customers like you. Thanks again! Lauren Lindsey Customer Relations Specialist
Frequently asked questions about North Georgia Toyota
How is North Georgia Toyota rated?
North Georgia Toyota has a 4.7 star rating with 595 reviews.
When is North Georgia Toyota open?
North Georgia Toyota is closed now. It will open tomorrow at 7:30 a.m.