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North Side Mitsubishi
- Automotive
- Edmonton, AB
About this business
Location details
9670 125a Ave NW, Edmonton, AB, T5G 3E5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Zach was very attentive as k contacted him about the car I wanted. As I live over 400 km from the dealership, emails were sent, then phone calls exchanged. The drive to Edmonton was put on hold for weather reasons but the car was ready for me when I arrived. Friendly and thorough service.
Business response:
Thanks for the review Liz
Thank you, the customer service was very well and did the job good.
Business response:
Thanks for the great review Razia
Courteous, fast, and professional.
Business response:
Thanks for the review Christopher
Poor after driving off lot
Business response:
Your feedback is invaluable to us. Please accept our apologies for the experience you had after your purchase. We have looked into your file and are trying to understand what the issues are. We noticed you sent us a picture of the FCM light on. From what I've gathered from our sales consultant we had remedied the issue. We never want a customer to feel like they're being ignored. Please reach out to us at your convenience and we'd be happy to help in any way we can! -Liam, GM
Thanks for the outlander Rowan
Business response:
Thank you for choosing the Outlander! We're glad Rowan was able to assist you. If you need anything else, don't hesitate to reach out. Liam, GM
Thanks for the Outlander Rowan, great service
Business response:
Thank you for choosing the Outlander! We're glad Rowan provided great service. Enjoy your new vehicle! Liam, GM
I bought a base model lancer from this dealership last nov. What a mistake. I work at a dealership now, and because of that I now know how many crooked things these people did. For starters, they drop shipped the warranty, told me the only way the bank would approve the loan is with a 4k warranty, so I got it. Funnily enough the vehicle still had drive train warranty so I didn’t even need it. Drop shipping is a very illegal sales tactic btw. They didn’t detail or clean the car even though I paid for a delivery clean, they js... read more
Business response:
Thank you for taking my call Mary. I am happy we could agree based off the evidence we provided for you, that we lowered the price of the vehicle to the equivalent amount of the warranty in order to fit it in the financing for you. I sent you both bills of sale, the original one with no warranty, and the official one that went along with your banking contracts and the amount financed were identical. It's tough receiving a review like this over a year after your purchase, accusing us of something illegal when we literally gav... read more
If I could give them half a star rating, I would! Worst customer service I have ever received in my life. They sold me a car that didn’t have air conditioning, while promising that I would be scheduled for the gas to be filled as soon as possible. After that, I just kept getting tossed around for months. Even after I called and explained the fact that myself and my toddler are extremely allergic to dust, pollen and bacteria that generally hangs in the air. I cannot drive around without my windows down due to a heatwave. Thes... read more
Business response:
Hi Dorean, thank you for taking our call. This review is very concerning and I promise we are not taking it lightly. I look forward to our in-person chat while we fix your vehicle issues. See you soon! -Liam, GM
After Sales service from this dealership is pathetic. Their Sales Manager & GM EGO is way higher than anything. We are living in a democratic country where we have all rights if we don't like anything we can say but if you say or write a review you will not get any services from this dealership. GM will personally come to you & threat you for not getting any further services until you delete that review. Even if you have given them customers & refer to someone they will not provide you your referral check until you delete th... read more
Business response:
Sunny, I handed you the referral check when you were at the store, even after you told me you would be keeping your reviews up. So far, your wife and you have left multiple reviews on every platform expressing your distaste with us. I had no idea your wife posted that Google review as I have never met her nor do I know her name. I called you because you asked to chat with me, and I had already spent a bunch of time making sure all your other issues were resolved. We spoke, I got you to drive to the store right away and had m... read more
Frequently asked questions about North Side Mitsubishi
How is North Side Mitsubishi rated?
North Side Mitsubishi has a 4.6 star rating with 3,255 reviews.
When is North Side Mitsubishi open?
North Side Mitsubishi is open now. It will close at 9:00 p.m.