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Oak Grove Racing, Gaming & Hotel
- Hotels
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
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Nice place Toilet whistled loudly. Bed uncomfortable Location
Fair The male staff at the desk was dismissive and rude when the Booking. com reservation did not show up in their system. His first response was are you sure you didn't cancel the reservation? the rooms were spacious and clean
Business response:
Thank you for sharing your feedback with us. We’re pleased to hear that you found the rooms spacious and clean, as we strive to provide a comfortable stay for all our guests. However, we’re truly sorry to learn about your experience at the front desk. This is not the level of service we aim to deliver. We appreciate you bringing this to our attention, and we will address this internally to ensure it does not happen again. If you would like to discuss your experience further, please feel free to reach out to us directly. We v... read more
Disappointing
Not like expected Before 9am woke up by drilling and banging notified staff at check oh yeah air went out I’m like wow that’s it I could not sleep I was not hot and I called 0 to see they never answered Nice clean
Business response:
Dear Tamera, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by our housekeeping staff knocking on your door prior to checkout. We understand how important it is for our guests to enjoy their stay without feeling rushed, and we regret that this disrupted your experience. We are reviewing this concern with our housekeeping team to ensure proper procedures are followed and that all guests are given the privacy and respect they deserve until checkout time. We appreciate ... read more
Stop with b2 The room did not have a mirovst I loved the food from the bar, me & other people were tricked out of our money. The room was $395 + $100 to hold for up to 5-7 day. So we never enjoyed any but the burger to feed 2 adults and prayed all the home from lebanon tn
Fair Ants were crawling on the desk and tv table in my third floor room. Somebody burned popcorn in the room and it ruined the microwave and the inside of the cabinet continued to stink even after the microwave was replaced. Not the normal situation here. Usually it's great.
Business response:
I'm sorry for your experience. Just for clarification though we do not have microwaves in our hotel rooms. I hope your next stay will be more enjoyable.
Family The beds are a little to be desired. The beds are not comfortable. The hotel was clean and fresh
Business response:
Thank you. We appreciate your feedback
Our stay was ok, and could have been better. The main door to the room was broken. The lock was broken and the door would not close completely. When we notified the staff, we were told to be careful handling the door because it would not close all the way. The air conditioner was on in the room. We could not turn it off. Staff could not turn it off. I expected more from Oak Grove. This was our second time staying here. It was a birthday gift from our children. We enjoyed the casino, but will stay at another hotel if there is... read more
Fair
Frequently asked questions about Oak Grove Racing, Gaming & Hotel
How is Oak Grove Racing, Gaming & Hotel rated?
Oak Grove Racing, Gaming & Hotel has a 4.1 star rating with 4,310 reviews.
When is Oak Grove Racing, Gaming & Hotel open?
Oak Grove Racing, Gaming & Hotel is open now. It is open 24/7.