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Oak Grove Racing, Gaming & Hotel
- Hotels
- Oak Grove, KY
About this business
Location details
777 Winners Way, Oak Grove, KY, 42262, United States
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Very Good Eats restaurant out of a lot of items. And what I got I couldn't eat poorly cooked Rooms very clean and comfortable.
Business response:
Thank you for the feedback! I am glad your room was comfortable. However, I regret your experience in our restaurant wasn't good. I will share your feedback with our culinary department so we can improve. Yours in service, Jason Bullock
Exceptional
We will be back. First night didn’t have heat until later but got extra blankets. Could have gave a discount. Not enough handy cap.
Business response:
Greetings, Thank you for taking the time to let us know about your experience. Unfortunately, we cannot offer anything off your room rate because it is an advance purchase rate. I apologize for the unfortunate situation with the HVAC. Please contact us if you plan on staying in the near future and we can ensure you have a wonderful experience. Yours in service, Jason Bullock
Exceptional
Wonderful
Exceptional
Great staff, atmosphere & price Ordered a to-go weekend special of portobello mushrooms stuffed with crab & lobster. Took awhile so did not suspect I would end up with food still frozen in the middle. Expensive mistake. When discovered too casual & tired to return so unsure how that would have been handled. No microwaves. Games are routinely changed out & that's usually fun but this time great games were gone and all the others were over duplicated. Took out Quick Hit Blitz...what!?! Staff is always friendly & courteous. Atm... read more
Business response:
Thank you for the feedback! We hope to see you again.
Amazing! Great experience everytime
Business response:
Thank you for the feedback! We hope to see you again.
In all honesty, I hate to give them less than an exceptional, it is a great place to stay. The HVAC issue was yhe only They were having issues with the HVAC. The room was running 75 degrees, way too hot. I was t informed of this upon check-in. Was a miserable two nights to sleep in all that heat. The casino was hot as well. I sat and played slots and sweated. Granted, I run hot, but it wasn’t pleasant. Beautiful property. close to where I needed to be.
Business response:
Greetings, Thank you for your feedback and kind words about our property. I apologize about the issues with our HVAC system. Our facilities team have since got a hold of the situation to ensure this does not happen in the future. Yours in service, Jason Bullock
Frequently asked questions about Oak Grove Racing, Gaming & Hotel
How is Oak Grove Racing, Gaming & Hotel rated?
Oak Grove Racing, Gaming & Hotel has a 4.1 star rating with 4,871 reviews.
When is Oak Grove Racing, Gaming & Hotel open?
Oak Grove Racing, Gaming & Hotel is open now. It is open 24/7.