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Oaks at Stockbridge
- Assisted Living Facilities
- Stockbridge, GA
About this business
Location details
475 Country Club Dr, Stockbridge, GA, 30281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Very nicely kept, staff seemed extremely helpful. liked the bristol cafe which provided constant snack if needed and the upstair patio/balcony. had a small outdoor area in back. seemed most residents stayed around the front on patio. Sounded like they would possibly work with you on the price and also seemed they offered free promos on the upfront cost $2000. A little confusing in layout, might take awhile to get use too
The place was very nice. The people very professional and friendly. They only had One room available and I thought the room was too small for 2 people. They said they didn't have anything else.
Nice. Has open snack bar all day. TV in room. Dog resides in common areas.
We're extremely impressed with Dogwood Forest of Stockbridge! In fact, one of our absolute favorites. The Care Providers were engaging and seemed to be very well trained. Clean facility with weekly deep cleaning. The Tour Guide showed great passion and was open honest and showed expertise for the business. A definite 5 Star Community.
When you tour the place, they tell you they check on your loved one every 2 hours, 24 hours a day. This isn't true. We were there many times for 4+ hours and no one checked on her. We were told the weekend staff number was the same as week days. Not true. Weekends were like a ghost town. When Mom needed help, we would search the whole building and not see any staff. We had to beg them to clean Mom's room. One time a staff member spilled a drink and only wiped it up. It stayed sticky for 3 weeks until someone finally cleaned ... read more
Moms been @ the facilty 2 months due to high turnover it seems organization,retraining and structure is needed my mom was being released from the hospital there was no one answering the phones hospital was unable to communicate the release information.when I arrived with mom all seemed well had to roll mom in on an office chair I was later told the facility does not provide wheelchair service you are responsible to provide your own . Who knew, I want to believe things will turn around for the better for mom's sake. I don't w... read more
Business response:
Toni - Thank you for taking the time to leave a review. You and your mothers experience of our community is of top priority to us. If you would like to discuss any concersn you have with a member of our management team, please call (770) 796-5871, and we will be glad to speak with you.
This place is a joke. No supervision on shifts. Bare minimum of staff. 8.00 hr employees. Critical falls constantly. Mgr was fired from last facility due to gross incompantance. Go on a regular basis and see for yourself. You want lto write a check for 5600 for a bed and don't care about your mom or dad go for it.
poor communication between shifts. unexplained injuries to my spouse with severe Dementia. When I asked for a meeting concerning these injuries, no one had a clue how they happened, and at the same meeting, the cost of care was increased so much that I was forced to relocate him. Dogwood is cosmetically nice. Dogwood has wonderful commercials, BUT... it's all about the money. I would not recommend Dogwood Forest to anyone who has a loved one in their memory care unit.
The issues here are the typical ones that arise from having a place with high turnover, poor internal and external communication, and a general failure to recognize the importance of running a care residence with actual care and a commitment to following best practices and implementing beneficial advances. Those are highly important factors when you search for people who are charged with every minute of life, health, laughter, safety, comfort, and peace for your husband, wife, mother, father, sibling or other vulnerable pers... read more
Business response:
We are sorry to hear you feel you haven't had the best experience with us. Of course, our primary goal is to ensure that all of our residents are safe and cared for appropriately, and that they and their families are happy with the services provided. We are indeed fully committed to our goals. One of the ways that we maintain the optimal level of service we strive for is to ensure we keep open dialogue between our families and our staff to communicate any changes in care a resident requires. We do understand the vital role c... read more
Frequently asked questions about Oaks at Stockbridge
How is Oaks at Stockbridge rated?
Oaks at Stockbridge has a 4.5 star rating with 107 reviews.
When is Oaks at Stockbridge open?
Oaks at Stockbridge is closed now. It will open tomorrow at 8:00 a.m.