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Omaha Steaks
- Meat Shops
- Plano, TX
About this business
Location details
2208 Dallas Parkway #325b, #325b, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
These are the worst. You can't cut them with a steak knife so eating is impossible!!!! Do not purchase from this company .I had a holiday party and we to go to a restaurant because we couldn't even cut them with a steak knife,so embarrassing. And, super important, they won't give you a refund!!!!!!
Business response:
Thank you for sharing your feedback. We’re sorry to hear the steaks did not meet expectations, especially during a holiday gathering. We do see that our team has already been in contact with you and that the steaks were refunded as requested. If there is anything further you’d like us to review or if additional assistance is needed, our Customer Service team is always happy to help at ************************.
Can you say horrible customer service. We ordered a package of different meats for our pregnant daughter and her husband the meat came bad. It was delivered on Dec. 18th, 2025. I have tried reaching out to them through phone calls and emails and have got no response. Today I finally spoke to 2 different RUDE Customer service reps. 1st name ***** that disconnected from the chat because I guess he can't handle his job correctly and then ******** that was ever worse and would not stop arguing back in forth like a 4 year old tha... read more
I received a box of Omaha Steaks as a gift from a very good friend. She has given me this same box for a few years and I never had this experience. I received the box on Dec 31,2025. It was in a cardboard box and the ingredients were partially thawed out. There was no frozen packs in the box. It was hamburgers, chicken breasts ,scalloped potatoes, apple tarts , beef tenderloins, and beef franks. I put all in my freezer until I was ready to eat them. I made the hamburgers and I thought they had a rotten smell. Very unappetizi... read more
Business response:
Thank you for sharing your experience. We’re sorry to hear about the spoilage with your gift order. At this time, we’re unable to locate the order based on the information provided here. To allow us to review the details and assist further, please contact our Customer Service team at ************************with the order number and shipping address. Once received, our team will be happy to help.
It is deeply upsetting to see a company take advantage of an elderly customer. My grandmother ordered five separate care packages from Omaha Steaks on December 8th, each costing over $100, intended for different recipients. Two of the packages were mistakenly delivered to the same address and arrived on December 28th in a completely spoiled and rotten condition. When my grandmother contacted Omaha Steaks to resolve the issue, she was met with rudeness and hostility. She asked to speak with a supervisor and was told, “I am th... read more
Omaha Steaks was shipped in a very thick foam ice chest and everything arrived in wonderful condition and completely frozen. May have been a money saving idea to change the foam shipping container to a cheap cardboard box, That is kind of lined with a foil covered piece of cardboard. I placed an order in December, for a Christmas gift. While it did arrive on time, I think the dry ice was to have been in plastic bags inside of a cardboard box, on top of the meat. That box was open and the dry ice had slid out of the plastic b... read more
Business response:
Thank you for your feedback. We sincerely apologize for the experience you encountered. Our new recyclable Perfectly Cold™ shippers represent one of the most significant transitions in our company’s history. Like you, many of us have a fondness for the traditional white coolers, as they’ve been a reliable delivery mechanism for decades. However, as part of our commitment to sustainability – and in response to growing state and federal restrictions on polystyrene packaging – we’ve transitioned away from those coolers to ensur... read more
This company has provided the absolute worst customer service I have ever experienced. If I could leave negative stars I would leave -5. I have spend several hours trying to get the missing items I paid for to no avail. DO NOT BUY FROM THIS COMPANY.
Business response:
Thank you for your feedback. We are disappointed with the experience you encountered with service and delivery. Our mission is to deliver exceptional experience that bring people together, and we failed to do that. We understand your frustration and are actively taking steps to ensure we provide the best possible experience going forward.Our records indicate you were refunded in full for your purchase, and we did send a $50 reward card for the inconvenience, valid until 1/5/2027. We appreciate your business and look forward ... read more
I placed a holiday order for my employees on Dec 17th (approx $800) with guaranteed delivery. Two items were delivered on the 22nd, two items were delivered on the 27th and 29th after the holiday. One item still has not been delivered as of Jan 5, 2026. A disappointment to say the least. Customer service offered $60 credit for late delivery. Horrible customer service when they guarantee delivery. The last product has been sitting in a warehouse since Jan 2nd. Would you eat that meat upon delivery? Omaha Steak should do somet... read more
Business response:
Hi ****, Thank you for reaching out. I’ve reviewed your account and order history in detail. While delivery dates did shift, the items were delivered within their estimated delivery timeframes. We understand this may not have aligned with your expectations around the holiday, and we’re very sorry for any confusion this caused. I also see that you spoke with our Customer Service team recently, at which time a refund was issued and a gift card was provided. If you need any further assistance with your deliveries, our Customer ... read more
Horrible customer service. Ordered for a holiday gift and arrived all thawed out! Not safe to eat and has not gotten my money back.
Business response:
Hello ******, Thank you for sharing your experience. We’re sorry to hear about the condition of your delivery and the concern regarding your refund. At this time, we’re unable to locate the order based on the information provided here. To allow us to review the order details and assist further, please contact our Customer Service team at ************************with your order number and billing information. Once received, our team will be happy to review the situation and help determine next steps.
Dec 17th 2025 I ordered a gift card for my daughter and her family as a location is near her. I specifically said a Christmas gift. The enclosed note said Merry Christmas. Ha ha I. All of us. I thought this was a store where they could go in and use the card for what they want. Was told because of high volume card would arrive 12-27-25. Ok,not great but still doable. Calling this company is a nightmare. Get automated message stating each day card would arrive. Ha ha again. Finally reach someone. This is calling multiple time... read more
Business response:
Hello ******, thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with the mailed gift card process and understand how frustrating this was, especially given the timing around the holidays. We did speak with you and worked to resolve the issue by converting the gift card to an electronic version, which was successfully used in store. While the situation was ultimately resolved, we recognize that the experience itself fell short. Your feedback has been shared internally for review... read more
Frequently asked questions about Omaha Steaks
How is Omaha Steaks rated?
Omaha Steaks has a 1.9 star rating with 322 reviews.
When is Omaha Steaks open?
Omaha Steaks is closed now. It will open at 10:00 a.m.