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Orkin

3.0
  • Pest Control
  • Pacoima, CA

About this business

Home ServicesPest Control

Location details

12701 Van Nuys Blvd, Ste B2, Pacoima, CA, 91331, United States

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3.055 reviews
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Poker J.'s profile image
Poker J. 
rating
a week ago

I wouldn't recommend them for San Fernando Valley. Poor services. Salesperson was hard to understand. 

Business response:

Hi Poker Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling (747) 500-3096 to speak with a customer care representative about your recent experience. 

Chaotic C.'s profile image
Chaotic C. 
rating
5 months ago

They didn't solve our specific pest problem, I'm not actually sure they did anything. One person said they were running a few hours behind schedule, another person said they came and serviced the house but no one saw them. Didn't receive an invoice so assumed they didn't come. Either way the original pest problem persisted. Two months later an invoice was emailed and within two weeks I'm getting multiple phone calls saying that the invoice is overdue. Will not be calling Orkin in the future. 

Business response:

Good Afternoon. My name is Alonso and I am a Service Manager for Orkin Pest Control. Would you have time to speak with me. Please let me know at your earliest convenience. 

Nancy G.'s profile image
Nancy G. 
rating
6 months ago

RUDE RUDE RUDE Sean of North Hollywood branch disappeared during our call. Ghosted mid-convo. Ultimate rude behavior. I guess when I said I wanted one and done, not a repeat contract, there wasn't enough in it for Sean/ORKIN. I'd give zero stars if I could UPDATE: I see Alonso commented on my review and offered to chat. Like the saying goes, a dollar short and a day late. Alonso, take a look at all of the one star reviews ORKIN has received. The reviews do reflect how you all do business and it is BAD. A reputable co... read more

Business response:

Hello Nancy. This is Alonso with Orkin. I truly apologize for the type of experience you encountered. It is not who we are or what we do. Is there anyway I can speak with you and discuss further your experience? Please advise. 

Betty V.'s profile image
Betty V. 
rating
8 months ago

I've called Orkin twice for a free quote for a pest control and have been told that someone would get back to me to schedule an inspection, however, no one ever calls back. What is going on with these people? 

Betty V.'s profile image
Betty V. 
rating
8 months ago

I've called Orkin twice for a free quote for a pest control and have been told that someone would get back to me to schedule an inspection, however, no one ever calls back. What is going on with these people? 

Gabby P.'s profile image
Gabby P. 
rating
9 months ago

It is 5 am and I have not slept my management co thout they were hiring a professional co far from it they don't know what's going on with there employees since last year Orkin was supposed to come out to our units to treat outside the idiot they had doing our place would just sit in there car the rare time we saw him they were also supposed to come into 2 units a month also did not happen I asked when was the last time someone was out here she said I will call u back she did not ever answer the question moving forward then... read more

Gabby P.'s profile image
Gabby P. 
rating
9 months ago

It is 5 am and I have not slept my management co thout they were hiring a professional co far from it they don't know what's going on with there employees since last year Orkin was supposed to come out to our units to treat outside the idiot they had doing our place would just sit in there car the rare time we saw him they were also supposed to come into 2 units a month also did not happen I asked when was the last time someone was out here she said I will call u back she did not ever answer the question moving forward then... read more

Judy W.'s profile image
Judy W. 
rating
11 months ago

I am a decades long - and now former - Orkin customer. I stayed with them only because I was lucky enough to have excellent technicians service my home. I had to fight to keep them since management would sometimes just change my service person with no notice to me. Or they would change my service date or time without checking if that would work for me. It usually came as a surprise, with no reach-out. I don't believe that service people are interchangeable. I have a trusted relationship with service people that come to my ho... read more

Business response:

Hello Judy, we truly appreciate your feedback and want to make sure that we are doing everything possible. my number is 8182943561 and my email is Varmas@orkin.com we are in commercial and not residential i can forward any concerns to residentioal.Z 

Judy W.'s profile image
Judy W. 
rating
11 months ago

I am a decades long - and now former - Orkin customer. I stayed with them only because I was lucky enough to have excellent technicians service my home. I had to fight to keep them since management would sometimes just change my service person with no notice to me. Or they would change my service date or time without checking if that would work for me. It usually came as a surprise, with no reach-out. I don't believe that service people are interchangeable. I have a trusted relationship with service people that come to my ho... read more

Business response:

Hello Judy, we truly appreciate your feedback and want to make sure that we are doing everything possible. my number is 8182943561 and my email is Varmas@orkin.com we are in commercial and not residential i can forward any concerns to residentioal.Z 

Frequently asked questions about Orkin

How is Orkin rated?

Orkin has a 3 star rating with 55 reviews. 

When is Orkin open?

Orkin is open now. It is open 24/7.