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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They made my daughter wait almost four hours for her tints its not the best service place
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
I regret my purchase with Orlando VW South because of how dishonest they are. They sold me an MPP Club Plus (for tires) policy that I didn't want. They will argue that the policy is noncancellable when in fact it is. It's written in the policy it's cancellable, and you may call the insurance company to assist you with canceling the policy (the dealer will not tell you this). The coverage was denied anyway because my car is too old, the dealer should have known not to sell it in the first place.
Business response:
We appreciate your feedback and are sorry to hear your experience wasnt great. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Mechanical service is fine, however, the customer service at this service department is terrible. Went in to pick up vehicle and was ignored by 3 employees before a 4th assisted after several minutes waiting. Got the company customer survey back and shared my concern. Robert Topping the Service Director emailed me back and retaliated by putting a note in my file to reject all future appointments. I cant imagine a customer having a bad service experience, writing a review the company sent only for a manager to end with never ... read more
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
new time to fix the mirror. After a full day they could not give transportation back. I had to get they within 30 min to get my car back. The job was not done. I had to pay for the job not been finalized. I didn't get any new time. I have call to get a time so the finish the job but they don't call back. I will need to keep calling. I have tried to get his fixed for 2 years.
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
Worst customer service ever they denied to fix a electrical problem in my car with 20k miles.
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
I was really frustrated with my service. I dropped off Sat morning @ 9, specifically asked to have my car back by Monday. This was just a 60,000 mile tune up and Id brought it in 500 miles early so it was not urgent. My husband and I were toldwe will call you with an update and timing info this afternoon. We even confirmed the Phone # bc I needed the car back. Well never heard back and when I called Sunday the service dept was closed and I could not get my car. Keys were locked up. Crazy.
Business response:
We are so disappointed to learn of this situation. I went through Saturdays docket and it looks like all Atlas's that came in that day were picked up the same day. We would like the chance to try to make this better. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
They held the car for a day and a half without touching it, only to tell me that we didnt authorize them to work on the car after dropping it off and us telling them what we wanted them to check. Total BS. Then they quote me for parts only. Imagine my surprise to see the cost double. Rob, their service manager is pretty useless. He put me on hold and then hung up on me, took almost three hours to get him to respond. This was once a great service department. Something changed over the last six months. All new people and the c... read more
Business response:
Richard, customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
I noticed that the technician failed to rotate tires as requested on the vehicle. When service advisor checked why, he realized the tech had left the premises to take a lunch break. Therefore, I had to wait another 30 minutes in addition to the 2.5 hours I had already waited for another technician to complete the tire rotate. This leaves me doubting the standard of care that the tech exercised on the transmission fluid flush and refill and the oil change that were supposedly completed on the vehicle.
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. Please contact Robert Topping at 407-581-4321 or Rtopping@orlandovwsouth.com and we will do our best to make this better.
One of the worst experiences Ive ever had at a dealership. Dont go here. Waited 9 hours after I was told it would be done in 4. Brought my car in to get my radio fixed and cigarette lighters because they werent charging anything, they ran a diagnostic, said they found the problem, fixed something, got two miles down the road and it was still not working. They didnt even try to fix the lighters. Ive tried contacting the dealership to rectify the problem, including someone named Robert Topping, who may not even be a real perso... read more
Business response:
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We do not see any record of you reaching out to Robert within the past two weeks, but we hope that you will give us the opportunity to discuss this further with you. Please contact Robert Topping at 407-581-4321 or Rtopping@vtaig.com and we will do our best to make this better.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.4 star rating with 6,542 reviews.
When is Orlando VW South open?
Orlando VW South is open now. It will close at 8:00 p.m.