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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I took my VW Jetta recently for service. Mike L. the VW Customer Service was rude and abrupt to me and several other customers. We were just asking questions about our cars and he was replying to us as if was NOT his job to help us. We simply needed him to do his job. VW customers pay a premium price for a high quality product that includes excellent, responsive customer service. Mike failed to deliver what we have paid for by spending our hard earned money with VW. At several points in the conversation he rolled his eyes an... read more
Did not repair the vehicle - same issue exists after service department had one full week with the vehicle. In fact, the same error code from ECM exists after the $850+ work. Also, front spoiler has yellow paint from impact with a something such as a curb, and car was delivered dirty after service (not washed).
Business response:
Thank you for your feedback. We deeply regret that the issues you experienced with your vehicle. We would like to investigate this further and work to resolve the situation. Please reach out to Rob Topping at rtopping@vtaig.com so we can address your concerns and ensure your vehicle is properly taken care of.
They held my car for two days and did not complete the inspection for body work. They did not provide an update and I had to call them before deciding to just come and get my car. They did not offer a loaner and their cost for maintenance inspection is high. They were good enough to make a recommendation for another body shop I could go to.
Business response:
We apologize for the experience you had with the inspection for your vehicle. We understand how important timely updates are, and we sincerely regret that we did not meet your expectations in this instance. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to Rob Topping at rtopping@vtaig.com.
The customer serviced i received was terrible. I took my vehicle in to get one of my tires looked at and it was discovered it had a slow leak in one of the tires. I have a warranty for the tires. I explained to the individual that was assisting me that i had got the warranty and the vehicle at that dealership and the the individual response was that the tire looked like it had been patched and would not be covered(did not pick up the phone at all to reach out to the warranty company) The individual provided me the phone numb... read more
Business response:
We sincerely apologize for the service you experienced. We'd like to address this matter and ensure that your concerns are handled properly. Please reach out to Rob Topping at rtopping@vtaig.com so we can resolve this issue to your satisfaction. We value your feedback and hope to regain your trust in our service.
I want to give VW South five stars. However, during the last visit, the tech scratched the dash when he replaced the radio. Christian Arce, my service consultant, brought it to my attention and said they would paint over the scratch. The paint color doesn't match, and they didn't buff the new paint, so it's just a blob on the dash.
Business response:
Thank you for sharing your experience. We appreciate your positive intentions but are concerned about the issue with the dash repair. It's disappointing that the paint application did not meet expectations. We encourage you to reach out to Rob Topping at rtopping@vtaig.com so we can find a better solution and ensure your satisfaction.
My 60k service was supposed to include a tire rotation and I don't think they did one. I have one wheel that doesn't match the other 3, and it's still in the same spot as it was before I took the car in. They also didn't check the tire pressure. The tire pressure light was on and they cleared it. I had to add air afterwards when it came back on because the pressure was still low. Also, they told me it was going to be $4500 to fix my abs system. I took it somewhere else and they told me there was nothing wrong with my abs. An... read more
Business response:
We sincerely apologize for the issues you experienced during your recent service visit. We understand how important it is for your vehicle to be properly maintained and for any concerns to be addressed accurately. To resolve this matter and ensure that your concerns are fully addressed, we encourage you to reach out directly to Rob Topping at rtopping@vtaig.com. He will be happy to look into the situation and work with you to make it right. Thank you for your feedback.
Horrible service. $230 for a diagnosis that didn't answer the issue.
Business response:
Thank you for sharing your feedback. We're truly sorry to hear about your dissatisfaction with the service you received. We'd like to make things right and address your concerns directly. Please reach out to Rob Topping at rtopping@vtaig.com, and he will work with you to resolve this matter. We value your business and appreciate the opportunity to improve your experience.
Wasn't fixed after several visits
Business response:
We apologize for the inconvenience you've experienced with your vehicle, and we understand how frustrating this must be. We would like to look into this further and ensure that your concerns are addressed appropriately. Please contact rtopping@vtaig.com so we can discuss the details and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
My experience at VW South Orlando was incredibly disappointing. The customer service team showed no respect for long-time customers and attempted to misrepresent the warranty coverage, insisting I pay out of pocket for repairs that were clearly covered. It seems they rely on some customers being unaware of their rights. Thankfully, I was well-prepared and knew exactly what I paid for when I purchased my car. However, it took far too much time and effort before they finally acknowledged the warranty and resolved the issues wi... read more
Business response:
Thank you for taking the time to share your feedback about your recent experience. We are truly sorry to hear that your visit did not meet expectations and that you felt disrespected during your interactions. Providing respectful and transparent service to every customer is a top priority for us, and it's disheartening to hear about the challenges you encountered. We take allegations of discrimination and poor customer service very seriously. Your concerns about the handling of your warranty and the treatment you received wi... read more
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,296 reviews.
When is Orlando VW South open?
Orlando VW South is closed now. It will open tomorrow at 11:00 a.m.