This profile has been claimed by the business owner or representative.
Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
to long a waiting time even though I ha ab appointment
Business response:
Hi there, thank you for sharing your feedback. We apologize for the long waiting time despite your appointment. We appreciate your patience and will work on improving our efficiency. If you have any further concerns, please feel free to reach out to Shannon Ashford at sashford01@vtaig.com
I recently had an extremely disappointing service experience at Orlando Volkswagen South. For over two years, I've been grappling with persistent battery issues and a noisy water pump. These problems have been unsuccessfully addressed by multiple Volkswagen dealers, including this one. My latest visit was met with a surprising new policy: an inspection is required before providing a loaner. This policy was not communicated prior to my appointment. Despite discussing my situation with Rod, the Service Director, I was told tha... read more
Business response:
Thank you for sharing your experience. We apologize for any inconvenience caused and understand your frustration. We appreciate your feedback and will use it to improve our service. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better.
Spend eight hours at the Dealer. The sales rep. try to boost sales(trying to sell things that was not urgent. try to keep my battery when I stated i want it. was onshore the car problem was fix ,when it returned to me.
Business response:
We're sorry to hear about your experience, and we would like to better understand the details surrounding your concerns. Your feedback is important to us, and we want to address any issues you encountered. Please provide us with more information so that we can investigate the matter and work towards a resolution. Our goal is to provide the best possible service to our customers, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.
My first time reaching out to this dealership, they put me with salesman Hector. However my experience with Hector wasnt that good. Communication wasnt good and gave me false information about the car I was interested in. I asked how did the car look in the inside and if could send me photos, because there was only 4 photos online. I live 45 min to hour away and when I arrived to the dealership, It was issues in the interior of the car that Hector left out.
Business response:
We're truly sorry to hear about your experience with our sales staff, and we apologize for the lack of communication. At our dealership, we strive to provide our customers with the highest level of service, which includes clear and prompt communication throughout the buying process. Your feedback is crucial in helping us identify areas for improvement. We will address this matter with our sales team to ensure that such communication issues are rectified and do not happen again. Please contact Robert Topping at 407-581-4321 o... read more
Nobody check for the maintenance based on mileage. Last time I had to ask for a spark plugs replacement that had to happen at 40.000 miles and it was at 80.000 miles. Nobody told me at 80.000 miles it is when the time belt has to be changed. Why?
The interior of my car was full of animal feces when I picked it up. Disgusting.
I look into the vehicle thru carguru and also the print me out a copy of the carfax which both indicated there was no previous accident. Unfortunately, after I signed all papers and getting ready to drive off with the vehicle I noticed an issue with the paint which indicates that the vehicle was involved in an accident. And, the same day I got home, I went back in carguru then all of sudden it showed that car was indeed involved in an accident. Needless to say, I got screwed.
Business response:
We're truly sorry to hear about your experience, and we apologize for any inconvenience you've faced regarding the undisclosed accident history of the vehicle you purchased. At our dealership, transparency and honesty are of utmost importance to us, and we take any such concerns seriously. We would like to investigate this matter further to understand how this oversight occurred and ensure it does not happen again in the future. If you could provide us with more details about your purchase, such as the date of purchase, the ... read more
I have taken the car the last 4 times and you do nothing and I always continue with the same mechanical failures because you say that everything is fine and that the failure does not exist. You recently told me that you changed a part due to a failure to shut off the car and my car keeps shutting off when I'm on my road (forward and reverse) I would like to know if I have any kind of warranty for this. Before the warranty of my car ended I took the car to you 2 times because I heard noises when crossing, you told me that you... read more
Was given wrong information and was made to wait over 6 months for a warranty repair. The actual repair was poor, on receiving my vehicle after the repair , there were greasy fingerprints on the vehicle fabric and the repair was done wrong and poorly. They had to take the vehicle and redo the work. I could not be more disappointed in both their service and quality. I even asked for the manager and no one cared. One star is too generous
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,296 reviews.
When is Orlando VW South open?
Orlando VW South is closed now. It will open tomorrow at 11:00 a.m.