This profile has been claimed by the business owner or representative.
Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
READ ME. Stay away from Orlando VW South. TL;DR - Dealership not taking accountability for damage caused to my vehicle and extended warranty repair cost. I want to preface this review by saying I've been a long time customer of Orlando VW South for over 10 years and have been going to this dealership when it was back at the Americana Blvd location. Sadly I will no longer be bringing my VW here for anything anymore. I recently had my Tiguan serviced at Orlando Volkswagen South to address the sunroof drains when I noticed the ... read more
Business response:
Thank you for sharing your detailed feedback, and we're truly sorry to hear about your recent experience with our service department. Your loyalty over the past 10 years means a lot to us, and it's disappointing to know that we let you down during your recent visit. We understand the seriousness of the issues you've encountered, from the sunroof drains to the concern about damage to your vehicle. We want to ensure that these matters are properly addressed. Please reach out to Rob Topping at rtopping@vtaig.com so we can discu... read more
Muy mal servicio. Haciendo uso de mi seguro mpp
Business response:
Thank you for taking the time to share your recent service experience at Orlando VW South. We sincerely apologize that your experience did not meet your expectations, particularly regarding the use of your MPP insurance. At Orlando VW South, we strive to provide efficient and transparent service while ensuring all work is covered appropriately by your chosen insurance plan. To address your concerns effectively, we would like to connect you with Nick Rodriguez at nrodriguez02@vtaig.com. We appreciate your patience and underst... read more
awful dealer even worse service department
Business response:
Thank you for taking the time to share your recent experience at Orlando Volkswagen South. We understand your frustration and disappointment, and we sincerely apologize that the service department did not meet your expectations. We take all customer feedback seriously, and we want to hear more about the specific issues you encountered. To discuss your experience in more detail, please contact Rob Topping at rtopping@vtaig.com at your earliest convenience. We appreciate your understanding and look forward to hearing from you.
Dissappoint as usual . Don't care about customers .
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority
No me fui muy satisfecho ya que no me colocaron el forro de la batería
Terrible service. Terrible communications. We were given the runaround on what the issues were. Management was fallacious and careless. Overall terrible experience.
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority.
I had to take the car there four times for them to determine how to fix the AC. At the end they had to call corporate for guidance. On top of this, I had to pay for the rental car, so they could keep car for three days. The guys that work with your case do not even call you and he had the nerve to get upset when , after three visits, I exploded. The manager refused to speak to me , eventhough I requested to speak to him. The whole service department is a mess. The whole dealership is a mess
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority.
Service advisor was adamant about something, he ended up being wrong Techs forgot to hook a sensor plug
Business response:
We are sorry for your experience and look forward to speaking with you to understand the situation better and make it right. Since we are not able to locate your identity, please reach out to us at 407-541-4447. Your satisfaction is our top priority.
Dealership refused to do safety inspection for safety issue with airbags (even though I had an appointment) and allowed me to drive an unsafe car off the lot. Manager was rude.
Business response:
The team at Orlando VW South never refused to look at your car, we asked that you leave the vehicle to give us enough time to properly diagnose the problem. Thank you for your feedback.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,296 reviews.
When is Orlando VW South open?
Orlando VW South is closed now. It will open tomorrow at 11:00 a.m.