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Orlando VW South
- Car Dealers
- Orlando, FL
About this business
Location details
1406 W Sand Lake Rd, Orlando, FL, 32809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
They decided to kept my car at thier shop for overnight without any notice , and they overcharge me without any previously communication .
Business response:
Thank you for taking the time to share your recent experience at Orlando VW South. We would like to investigate this matter further and ensure a fair resolution. At your earliest convenience, please contact Luis Miguel directly at lperez06@vtaig.com. We appreciate your patience and understanding. Thank you for bringing this to our attention. Sincerely, The Orlando VW South Team
Deceptive marketing practice, be aware !!!
Did not receive any help to fix my car. My car is not even two years old and I have a lot of issues with a new car.
Business response:
Hi there, we're sorry to hear about the issues you're experiencing with your car. Please reach out to Shannon Ashford at sashford01@vtaig.com so we can assist you in resolving these matters.
Went in to fix an issue that I went in their shop to fix multiple times while under warranty and now that I'm not under warranty I had to go back in to fix the same issue and had to pay $1,200 to fix it. Suspiciously convenient for them that they were able to fully resolve the issue when I had to pay instead of when it was under warranty
Business response:
Hi Steven, we're sorry to hear about your experience. We strive to provide quality service to all our customers. Please reach out to Shannon Ashford at sashford01@vtaig.com directly so we can address your concerns and hopefully make things right.
Awful. I set up 40k maintenance, alignment, and 4 new tires for my daughter. They were inconsiderate of her time and treated like a typical girl in a auto shop. It took them 3 visits to actually and correctly do her alignment. No excuse for this since her car was never in an accident. Additionally they did not honor price or coupon we discussed over phone when I made appointment. 5th VW but first time at this dealership since my daughter moved to Orlando, never again
Business response:
We're sorry to hear about your experience. We strive to provide exceptional service to all our customers and are disappointed to hear we fell short. Your feedback is valuable to us and we will address these issues with our team. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better.
They change my emergency system module and my dashboard is scratched up, bad experience
Business response:
Hi there, we apologize for the inconvenience caused during your recent visit. Please reach out to our Shannon Ashford at sashford01@vtaig.com with more details about the issue, and we'll do our best to assist you. Thank you for bringing this to our attention.
Poor communication. Advisor does not return calls. I assume tech had snack while in car and left food container in cup holder. Faulted to get alignment within parameters on 2 visits. Manager has scheduled 3rd visit. We'll see.
Business response:
Hi there, thank you for sharing your feedback. We apologize for the poor communication and any inconvenience caused. We appreciate your patience as we work towards a resolution. If there's anything else we can assist you with, please contact Shannon Ashford at sashford01@vtaig.com.
Why was I charged 240 dollars to evaluate a radio problem. Readily not playing. I asked for a software update because Internet info from other owners with same problem said do a software update. They did not do that, the said the results said it was broken and would cost 9000 to replace. Very little trust that South is focused on finding problems with expensive repair needs.
Business response:
Hi there, we appreciate your feedback. We apologize for any confusion regarding the evaluation fee. Our team aims to provide accurate diagnoses and solutions. We understand your concerns and will work on improving our communication to build trust. Thank you for bringing this to our attention. If you have any further questions, please reach out to Shannon Ashford at sashford01@vtaig.com
They didn't do anything they said they did, I paid for absolutely nothing to be done, I was scammed
Business response:
We're sorry to hear about your experience. We take all feedback seriously and would like to address your concerns. Please contact Shannon Ashford at sashford01@vtaig.com and we will do our best to make this better. Thank you.
Frequently asked questions about Orlando VW South
How is Orlando VW South rated?
Orlando VW South has a 4.3 star rating with 5,296 reviews.
When is Orlando VW South open?
Orlando VW South is closed now. It will open tomorrow at 11:00 a.m.